Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Awesome TV!
on September 11, 2021
Posted by: Nick73748394
[This review was collected as part of a promotion.] Love our frame TV, moved away from LG to this thinner option and it’s been great! I’d suggest for anyone.
Written by a customer while visiting Samsung US
Customer Rating
4
The Frame says it all!
on September 11, 2021
Posted by: Strictlysid
[This review was collected as part of a promotion.] Beautiful, leaves an impression, won't necessarily work with a Hue light setup.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 13, 2021
Strictlysid,
Thank you for purchasing Samsung’s new 2021 Frame TV. I am glad you are enjoying the design of your new TV, minimalist-inspired and intended to enhance any space. The Frame transforms into a beautiful work of art when you’re not watching TV.
Please know your Philips Hue lights work with SmartThings and are compatible with your new TV. If you would like additional assistance or troubleshooting in connecting your Hue lights, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you!
~ Samsung Specialist
Thank you for purchasing Samsung’s new 2021 Frame TV. I am glad you are enjoying the design of your new TV, minimalist-inspired and intended to enhance any space. The Frame transforms into a beautiful work of art when you’re not watching TV.
Please know your Philips Hue lights work with SmartThings and are compatible with your new TV. If you would like additional assistance or troubleshooting in connecting your Hue lights, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 12, 2021
Posted by: Love
[This review was collected as part of a promotion.] I love my tv, and my kids do too when it comes to movie nights on Saturdays. My husband loves it when he has his guy night with the Playstation
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV Experience
on September 12, 2021
Posted by: Yoyogarcia
[This review was collected as part of a promotion.] Enough words can’t describe how much my family is enjoying this television. Great for work & leasure.
The Art Gallery serves a variety of selections to choose from. The monthly membership isn’t steep considering the quality of the art to choose from. Plenty for all tastes/interests.
Streaming and screen mirroring works like a charm. Beaming shows through apps is seem less. No issues so far have arisen from switching through multiple applications at a given moment.
We had initial concerns as to how well this unit would do as we get lots of natural lighting because of large windows. That concern is gone now that we see clearly the images projecting back without any glare. Dynamic mode is SUPERB… so much that it takes a few days to adjust to how good an image you’ll be viewing.
The TV itself came with a very unique mounting bracket that’s explained tremendously well in the instructions manual. Nothing was missing & you’ll love the end result. While the unit looks nice on the two stands provided, You cannot appreciate the magnificence of the television till it’s mounted on the wall. Really does look like another portrait on the wall.
The clear/transparent power cord sliding down is barely noticeable on our wall. The One Connect box is a thing of beauty. Everything hooks into it seamlessly so no fiddling behind the TV required.
The sound is great with the factory speakers, but paired up with any surround system will make your ears look and soul sing.
Definitely buy it
Definitely buy it
Written by a customer while visiting Samsung US
Customer Rating
4
live it but it has issues with soundl
on September 13, 2021
Posted by: MayMay46
[This review was collected as part of a promotion.] The TV is of high quality, the family uses it mostly for movies. But it does have a slight issue with the sound.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 14, 2021
MayMay46,
Thank you for sharing the issues you are experiencing with The Frame TV. So we can better understand the problems you are experiencing with sound and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you for sharing the issues you are experiencing with The Frame TV. So we can better understand the problems you are experiencing with sound and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The Frame Television is Awesome in every way
on September 13, 2021
Posted by: BamaLadyLee2
[This review was collected as part of a promotion.] I use my Television for Streaming, Watching my FIOS CABLE, Netflix, Watching Sports and listening to Today's Music and of course watching Samsung Television.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV despite it's price
on September 14, 2021
Posted by: Alinson
[This review was collected as part of a promotion.] Bought this tv for my office to use as entertainment and as a second screen for my work device. This includes using Samsung Dex from time to time, despite the lack of Dolby vision the HDR on this model is superb dex works flawlessly wirelessly and wired. I don't usually use Samsung's tizen ui but this one's actually pretty good just wish the remote was not ir based and instead was Bluetooth but hey they give you the option to buy one! Overall asthetics are great picture is great out of the box. Extremely happy with my purchase. Will be buying a bigger version in the future for my living room.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 14, 2021
Alinson,
Thank you for purchasing Samsung’s 2021 Frame TV. I'm happy to hear you are enjoying your experience with Dex when paired with your new TV!
We appreciate your feedback on the Solar Cell Remote included with your TV. Please know your remote features both IR and Bluetooth; when pairing the remote to your TV (pressing the Return and Play/Pause buttons simultaneously), this establishes a Bluetooth connection between your TV and remote.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing Samsung’s 2021 Frame TV. I'm happy to hear you are enjoying your experience with Dex when paired with your new TV!
We appreciate your feedback on the Solar Cell Remote included with your TV. Please know your remote features both IR and Bluetooth; when pairing the remote to your TV (pressing the Return and Play/Pause buttons simultaneously), this establishes a Bluetooth connection between your TV and remote.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing bang for bucks
on September 14, 2021
Posted by: Srikanth
[This review was collected as part of a promotion.] Frame tv us miles apart from its competition. So much customization is good.
Written by a customer while visiting Samsung US