Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Great TV
on July 23, 2021
Posted by: Hector
[This review was collected as part of a promotion.] I use it to watch TV and play video games.
The only thing is dislike is that it takes a bit of navigating to find the apps. Only a few seconds really, but it would be great to have those front and center when I turn the TV on.
The only thing is dislike is that it takes a bit of navigating to find the apps. Only a few seconds really, but it would be great to have those front and center when I turn the TV on.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 26, 2021
Hi Hector,
Thank you for purchasing The Frame TV and for your review. We appreciate your feedback regarding the apps on your TV. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. On the Home Screen, you can also easily run the apps you have used previously or frequently.
You can also lock & unlock apps, reinstall, and have them automatically update. To use this feature, your TV must be connected to the internet. Go to the Samsung Account and create a new account our sign in.
Go to: Apps > Settings
Should you have further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing The Frame TV and for your review. We appreciate your feedback regarding the apps on your TV. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. On the Home Screen, you can also easily run the apps you have used previously or frequently.
You can also lock & unlock apps, reinstall, and have them automatically update. To use this feature, your TV must be connected to the internet. Go to the Samsung Account and create a new account our sign in.
Go to: Apps > Settings
Should you have further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and our friends are jealous
on July 23, 2021
Posted by: Mavrx
[This review was collected as part of a promotion.] I love the one box. Not having any visible cables just elevates your living space. Installation wasn't too bad and if you own a drill you can route your one cable through the wall to have zero cables. I wish the bezels weren't so expensive but there are DIY options as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Stunning Pictute
on July 23, 2021
Posted by: Cilla2021
[This review was collected as part of a promotion.] I recently moved and purchased the frame for my new apartment. I hot an amazing deal and the TV is worth twice as much. Mounted or on a TV stand the TV is a stunning addition to NY apartment.
The ART mode is beautiful!!!
Written by a customer while visiting Samsung US
Customer Rating
4
Really beautiful bit of adjustment!
on July 23, 2021
Posted by: LMasters321
[This review was collected as part of a promotion.] The install was simple!
The look clean and elegant, I love changing the picture and using the frame feature.
It seems like the new model no longer has temperature control only brightness and the controls are overall an adjustment.
The look clean and elegant, I love changing the picture and using the frame feature.
It seems like the new model no longer has temperature control only brightness and the controls are overall an adjustment.
Speakers seem good, as does the auto sensing picture. I have this in my basement and there is little natural light so not sure how well the remote will do or if the picture adjustment is as great as it would be for a room with lots of light and windows.
Overall very happy and feel like this tv offers so much for the price! Also so smart, I don’t know many others doing the solar cell tech or the motion sensor. Love that they are embracing tech!
Written by a customer while visiting Samsung US
Customer Rating
5
The frame is cool and sleek
on July 23, 2021
Posted by: LindseyLuxury
[This review was collected as part of a promotion.] I use the frame mainly for tv and streaming. I absolutely love that I can switch to art mode when I'm not watching tv. My guests love it and always compliment my tv. It has been my best tech purchase so far!
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great design features
on July 23, 2021
Posted by: LindaB
[This review was collected as part of a promotion.] My new TV is used in my home office. It is sleek on the wall and looks like artwork when the TV is not being viewed. Everyone that has seen the TV falls in love with the design. The quality of the TV is the best we have ever owned.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on July 23, 2021
Posted by: BeetimeAN
[This review was collected as part of a promotion.] I am in LOVE with my new TV! It’s so slim and looks amazing on the wall. It’s very easy to set up and the picture is great. It really looks like a picture!
Written by a customer while visiting Samsung US
Customer Rating
5
The Frame TV 65”
on July 23, 2021
Posted by: Dnaolson5150
[This review was collected as part of a promotion.] The picture is excellent in quality and very good sounds. I love that it sits flat on the wall. I hav the controls hidden in a cabinet and it still works great with Bluetooth.
Written by a customer while visiting Samsung US