Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
This is my new favorite purchase!
on July 2, 2021
Posted by: ArtHeals123
[This review was collected as part of a promotion.] I am an artist and ambience is everything to me. My living room is my studio, so love the Frame TV idea and the ability to choose the pieces of art available. Really enjoy the education factor regarding the art feature. I am spending too much time searching and playing with this TV, when I should be painting!
I also love not seeing a lot of cords and cables. The small box is easily hidden.
I have been surprised at the great sound for movies and regular tv shows, as I have not yet purchased additional speakers.
Anyway, so far, I am thrilled with this purchase!
Watching and enjoying the art, with no glare, in a very brightly lit studio/living area.
Would have enjoyed a nice brochure, with features and info, in the product box.
Mine had basic mounting instructions, which were easily followed.
Also, would enjoy a laminated quick reference card when learning the remote features.
It’s my new, favorite toy!
Thank you, Samsung
I also love not seeing a lot of cords and cables. The small box is easily hidden.
I have been surprised at the great sound for movies and regular tv shows, as I have not yet purchased additional speakers.
Anyway, so far, I am thrilled with this purchase!
Watching and enjoying the art, with no glare, in a very brightly lit studio/living area.
Would have enjoyed a nice brochure, with features and info, in the product box.
Mine had basic mounting instructions, which were easily followed.
Also, would enjoy a laminated quick reference card when learning the remote features.
It’s my new, favorite toy!
Thank you, Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
The Art mode. My favorite!
on July 3, 2021
Posted by: Samsungtheframelover
[This review was collected as part of a promotion.] I really like the design of it! Made my living room like art museum !
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 4, 2021
Posted by: Tazz513
[This review was collected as part of a promotion.] I use my TV to watch Netflix Hulu disney + I also like to play my video games ps4 Xbox wii and Nintendo
Written by a customer while visiting Samsung US
Customer Rating
5
2021 55” Frame TV
on July 4, 2021
Posted by: TxCheetah
[This review was collected as part of a promotion.] I personally have never been a huge fan of the TV over the Fireplace, but the Samsung Frame TV has changed my view entirely. It’s refreshing to see the Digital Art when the TV is off for most of the day instead of a big blank screen.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on July 5, 2021
Posted by: Nelly
[This review was collected as part of a promotion.] I would use this smart TV for work , school, and I just started YouTube channel so it'd be a lot easier to upload/watch/edit my videos
Written by a customer while visiting Samsung US
Customer Rating
5
this product is excellent
on July 5, 2021
Posted by: miguelmeloop
[This review was collected as part of a promotion.] I use my smasung tv as a literal frame in the middle of my living room, and camouflage it with other frames for it to look as real as possible. When at night, people dond actually notice its a tv, buth when we turn it on and use it as a tv with the incredible surround system, everyone’s impressed.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the built in apps
on July 6, 2021
Posted by: Power1on
[This review was collected as part of a promotion.] Watching you tube tv streaming mlb app and nhk sumo !
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 7, 2021
Hi Power1on,
Thank you for choosing The Frame TV and for sharing your review. I am glad to hear you are enjoying the apps featured on your new TV! Have you had a chance to try out the Samsung TV+ app? Samsung TV+ gives you subscription-free TV, movies, and sports with 150 channels and growing.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your review. I am glad to hear you are enjoying the apps featured on your new TV! Have you had a chance to try out the Samsung TV+ app? Samsung TV+ gives you subscription-free TV, movies, and sports with 150 channels and growing.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful TV but difficulty streaming
on July 7, 2021
Posted by: Sara
[This review was collected as part of a promotion.] The tv is absolutely beautiful and exactly what I wanted it to look like. People can’t believe that my artwork magically changes into a tv.
On the downside, the tv has a difficult time streaming apple play and tv shows from apps on the phone. It constantly cuts out during my shows and it pretty punishing for watch. I’m sure regular cable or satellite Tv would be fine on it but not apple play. I find myself going into the bedroom to use my cheap Visio that was 1/4 of the price if this one instead of using it.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 8, 2021
Hi Sara,
Thank you for sharing your experience with the screen mirroring feature of your Frame TV. Your TV may experience difficulties connecting to your device due to surrounding radio interference. You can try changing the frequency of the wireless access band, and then try to connect. For the best connection between your phone and TV, you may want to use a 5.0GHz connection if available. You may also want to try the following steps to check your network connection.
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you for sharing your experience with the screen mirroring feature of your Frame TV. Your TV may experience difficulties connecting to your device due to surrounding radio interference. You can try changing the frequency of the wireless access band, and then try to connect. For the best connection between your phone and TV, you may want to use a 5.0GHz connection if available. You may also want to try the following steps to check your network connection.
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US