Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
WOW All Tvs should have this option!
on June 29, 2021
Posted by: mqhb2021
[This review was collected as part of a promotion.] We purchased this TV for commercial use, primarily because it's not immediately noticeable as a TV. Because its set up to look like a picture frame (we purchased the white frame add-on), its incredibly slim and doesn't detract from the rest of the room's style particularly when set to art mode.
Its still a Samsung Smart TV so you have access to all the standard apps (we use it to play music, music videos, shows, movies...) but you can also toggle on an art or ambient mode which allows you to display artwork (with or without an art frame border) and relaxing animations. You can also easily upload & display your own art instead of the pre-baked ones - This works well for promotions!
My only gripe is that you can't display art mode AND play music via another tv app like Spotify (you CAN toggle on Art mode and play audio from your phone if you have a Samsung phone via the Samsung app - but I have an iPhone).
Overall its a beautiful, clear, and loud TV and I'm happy with my purchase. This tv offers the flexibility I need .... in a package that's beautiful! OH and the Solar-powered remote control is a very nice touch!!
Written by a customer while visiting Samsung US
Customer Rating
5
Love the one box
on June 29, 2021
Posted by: Jimmy
[This review was collected as part of a promotion.] Very thoughtful product. Like the sleek remote. Easy navigation menu. Art mode is very nice
Written by a customer while visiting Samsung US
Customer Rating
5
Mind blowing!
on June 29, 2021
Posted by: Sergeant
[This review was collected as part of a promotion.] 1500 characters doesn’t provide enough room for all of the things to say about this television. Incredible picture, solid sound and the thinnest TV period! Unique design and features that would make the nerdiest of techies geek out! Refresh rate, blackness and on and on! Seriously trying to justify a reason to purchase another…
Written by a customer while visiting Samsung US
Customer Rating
4
A Beautiful TV
on June 30, 2021
Posted by: JOHN
[This review was collected as part of a promotion.] You could not have a more elegant TV hung to the wall. To have it as snug as wall art is a perfect visual as you walk down a hall leading to our living room. Snug as a bug.
I cut the cable cord with this purchase at this house. At our other house I have been cable free for several years. The intent was to get the latest "Smart" TV.
The TV's functionality has been good (other than noted below) and the picture perfect. My biggest complaint is the Samsung TV Plus cannot be disabled or diverted. Until I was able to change the channel from the annoying default of Gordon Ramsey (who I appreciate, but do not want to see EVERY time the TV is turned on) it was extremely frustrating as it picked up the same scene over and over. Additionally it is not preloaded with YouTube TV which is not a big deal, but once loaded it has been glitchy to the point that I had to install a Firestick. This works flawlessly, but now a 2nd remote. I am hoping this can be resolved and I can drop the Firestick. Meanwhile it was so easy to install with the One Connect Box. That is a perfect interface. Other than the noted bothers it would have been a 5 star rating.
I also have a 43" Frame from 3 years ago and have been very happy with that TVs reliability and functionality.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi John,
Thank you for purchasing The Frame TV and for sharing your experience. I am glad you are enjoying the design of your new TV, minimalist-inspired and intended to enhance any space. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
To disable the Samsung TV Plus app, please try the following:
- Navigate to the Samsung TV Plus app and press the down button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
- Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
- Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for purchasing The Frame TV and for sharing your experience. I am glad you are enjoying the design of your new TV, minimalist-inspired and intended to enhance any space. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
To disable the Samsung TV Plus app, please try the following:
- Navigate to the Samsung TV Plus app and press the down button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
- Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
- Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Home Purchase!
on June 30, 2021
Posted by: Shopclothesminded
[This review was collected as part of a promotion.] I have never been excited about a TV purchase, until now! As someone who values aesthetics, I never liked the look of a TV over a mantle, welcome the Frame. It’s absolutely beautiful. The picture is amazing, the Art mode is perfection and setup was easy. I purchased a thicker frame to complete the look and couldn’t be happier.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality
on June 30, 2021
Posted by: DataDyne17
[This review was collected as part of a promotion.] No matter what I'm doing: streaming, gaming, getting my news; the frame rate and connections never fail.
Written by a customer while visiting Samsung US
Customer Rating
5
Looks so much better than a regular TV
on June 30, 2021
Posted by: Andrew
[This review was collected as part of a promotion.] I was skeptical of the Frame TV when my wife pitched it to me. But after hanging it and adding a white bezel I can say that I am in love. It's so nice having something that doesn't standout in the room (unless we want it to).
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on July 1, 2021
Posted by: Ellie
[This review was collected as part of a promotion.] I wanted a TV that could look as little like a TV as possible when not in use, and this fits the bill perfectly. I got a white frame for the edges and when I have art on it, it doesn't look like a black box - exactly as I was hoping.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi Ellie,
Thank you for your review of the 2021 Frame TV. It’s great to hear that you have transformed the black box on your wall into a stunning piece of art. The design features from the minimalist bezel to the One Invisible Connect cable are meant to enhance any space. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your review of the 2021 Frame TV. It’s great to hear that you have transformed the black box on your wall into a stunning piece of art. The design features from the minimalist bezel to the One Invisible Connect cable are meant to enhance any space. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US