Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
The Frame
on May 1, 2021
Posted by: GreatPic
[This review was collected as part of a promotion.] The Frame was easy to install and looks great. Picture and sound is great.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a very good features
on May 2, 2021
Posted by: DaniS333
[This review was collected as part of a promotion.] You can place your TV anywhere you want.
You have more realistic images, like in the movies.
Leave behind the fear of the burned-out effect of the screen.
Greater comfort to navigate with a single remote control.
Written by a customer while visiting Samsung US
Customer Rating
4
great tv...but...
on May 2, 2021
Posted by: robert
from NY
i love this tv, its the third samsung i own and they keep getting better! minus i star because of the fact that they must have listened to the complaints about the wall mount difficulty, because the model i received was totally different than all the how to videos on the internet (there are many) and the typical wordless/ picture only instructions are accompanied by a paper template. before i tackle the job i wish samsung had posted an online updated instruction video, or at least an updated written verson to accompany this change as it does not look too sturdy
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 3, 2021
robert:
Thank you for sharing your feedback regarding the mounting instructions of your 2021 Frame TV. Your experience is very important to us and will be shared with our product teams. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your feedback regarding the mounting instructions of your 2021 Frame TV. Your experience is very important to us and will be shared with our product teams. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
2
Expensive TV, Cheap Mount
on June 13, 2021
Posted by: Matt
from Seattle
for this expensive of a tv, i had high expectations. seeing the 2020 no-gap mount, i was expecting the same (or better) from the 2021 version, but that isn't the case. the new mount no longer mentions "no-gap" and is poorly designed. it doesn't have cutouts in the back of the tv for the mount to fit into. it's easy enough to calculate where to place the mount based on the chart provided, but there are no drywall anchors included (only concrete). this meant a trip to the store to buy my own toggle bolts. i don't know who decided to change the design, but i'm disappointed.
i'm sure the automated reply will link a youtube video, but watch it and you'll see at 1:48 the noticeable gap behind the tv.
i am contemplating returning the tv for the 2020 model strictly for better mount.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 15, 2021
Hello Matt,
Thank you sharing your experience with the wall mount included with The Frame TV. Your thoughts on the wall mount design are appreciated and will be shared with our internal teams. We appreciate your feedback on the YouTube video designed to assist you in wall mount installation as well! Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience.
Should you wish to obtain the updated wall mount manual and template to assist you in installation, please call Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you sharing your experience with the wall mount included with The Frame TV. Your thoughts on the wall mount design are appreciated and will be shared with our internal teams. We appreciate your feedback on the YouTube video designed to assist you in wall mount installation as well! Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience.
Should you wish to obtain the updated wall mount manual and template to assist you in installation, please call Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great addition to livingroom space
on June 22, 2021
Posted by: BestTVEver
[This review was collected as part of a promotion.] I use it for all streaming services - Netflix, Hulu, YouTube, Disney+, etc.
Great viewing experience, easy to navigate across apps with simple remote, voice search works very well.
Bezels work great to blend TV with wall and picture frames. And with always on photo frame it works as a great disguise, bringing memories to life.
Written by a customer while visiting Samsung US
Customer Rating
5
43' Framed Samsung Qled
on June 24, 2021
Posted by: Wifey
[This review was collected as part of a promotion.] Honestly and myself strange but this television got us through some hard times during the pandemic! Being able to cast my son's projects in school work from the screen help tremendously and just being able to help him along the way! It is also made for a wonderful football Sunday, of course once sports started again! It has contributed to movie night being a true adventure! In a way, we're grateful that a wonderful piece of technology to help us get through such a devastating event!
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 24, 2021
Posted by: Joker
[This review was collected as part of a promotion.] great for playing online gaming or watching movies
Written by a customer while visiting Samsung US
Customer Rating
2
Looks great, needs to be reset often.
on June 25, 2021
Posted by: Hauser
there is a bug in the operating system that forces a hard reset of the tv to use youtube.tv. fix that and this easily a 5-star review.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 28, 2021
Hello Hauser,
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US