Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Perfect for what we wanted!!!
on April 28, 2021
Posted by: DCdad82
[This review was collected as part of a promotion.] We just bought our first house and my wife did not want a huge, obnoxious TV that took the focus away from the fireplace in our new living room or bar / hangout area in the attached kitchen. I wanted a big TV that we could occasionally relax and watch family movies on with a fire going. The Frame is perfect for us!! When it is not in use, it looks like a framed piece of art and we have a nice peaceful living room with art + a fireplace. None of our friends even realize it is a TV until we tell them!
It only has a single ultra-thin cable that attaches to a discreet black box (the Samsung One Connect) on a bookshelf away from the TV. It connects to all TV/movie Apps and to our cable TV (via our cable provider's App) via Wifi. So, there are no messy cables to hide or fuss with.
Whenever we want to watch a movie, we flip one on and it integrates easily & flawlessly with our new soundbar (we went with the Samsung HW-Q950T). My daughters love it too and now are always hanging out in our family room instead of down in the basement, as they did with our old house/TV setup. Great picture, great sound, and a great product! Very happy with our purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
product feature
on April 28, 2021
Posted by: lee122
[This review was collected as part of a promotion.] overall it good tv that have so far. good for gaming and video streaming.
Written by a customer while visiting Samsung US
Customer Rating
2
Can’t Upload Your Own Photos
on April 28, 2021
Posted by: Eric
from New York
in order to view your own photos in art mode you need to upload them via the samsung smart things app which is notoriously unreliable and basically unsupported by samsung. after working for a week it sarted saying the frame tv was offline (it wasn’t) and it hasn’t connected fir months now. looking online it seems every other sansung user has the same issue but samsung still hasnt fixed. so dont plan on viewing your own photos on it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 3, 2021
Eric:
Thank you for sharing your user experience with uploading your personal photos in Art Mode. Please know that you can upload your personal photos from a phone via SmartThings app or from an external storage device.
Here are the steps for importing from an external storage device:
1) Connect an external storage device that contains images to the TV.
2) Use the directional buttons on the remote control to move to My Collection, and then move to the connected external storage device.
3) Use the directional buttons on the remote control to move to an image, and then press the Select button. You can select multiple images.
4) Use the directional buttons on the remote control to move to Save to My Photos at the bottom of the screen, and then press the Select button.
5) The selected image or images are saved in My Photos.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your user experience with uploading your personal photos in Art Mode. Please know that you can upload your personal photos from a phone via SmartThings app or from an external storage device.
Here are the steps for importing from an external storage device:
1) Connect an external storage device that contains images to the TV.
2) Use the directional buttons on the remote control to move to My Collection, and then move to the connected external storage device.
3) Use the directional buttons on the remote control to move to an image, and then press the Select button. You can select multiple images.
4) Use the directional buttons on the remote control to move to Save to My Photos at the bottom of the screen, and then press the Select button.
5) The selected image or images are saved in My Photos.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty pretty tv
on April 29, 2021
Posted by: Baller
[This review was collected as part of a promotion.] LOVE THE GRAPHICS AND HAS AMAZING QUALITY AND VIDEOS. Has exceptional themes that come with as well as it being amazing.
Written by a customer while visiting Samsung US
Customer Rating
5
The feat is awesome.
on April 29, 2021
Posted by: GGG1999
[This review was collected as part of a promotion.] TV used for pleasure and another her family member utilized it for gaming.
Written by a customer while visiting Samsung US
Customer Rating
4
Gool product
on April 29, 2021
Posted by: Lookoutz55
[This review was collected as part of a promotion.] Love everything about this tv except when turned on it won't connect to the internet and I have to unplug it almost every time. That is really annoying.
Written by a customer while visiting Samsung US
Customer Rating
5
The produce keep good stuff
on May 1, 2021
Posted by: Jesssweetie
[This review was collected as part of a promotion.] By watching the progress and processes of each interviewely.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has clear pictures
on May 1, 2021
Posted by: Darr
[This review was collected as part of a promotion.] I use it for watching my favorite shows soccer and Netflix
Written by a customer while visiting Samsung US