Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Fragile
on April 26, 2021
Posted by: MDD6
[This review was collected as part of a promotion.] Good for general use. Wish we would have gone bigger.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 26, 2021
MDD6:
Thank you for choosing Samsung’s new 2021 Frame TV. Your Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s new 2021 Frame TV. Your Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 26, 2021
Posted by: nights412
[This review was collected as part of a promotion.] It's been perfect screen is perfect the size is perfect it's the price that bothers me it shouldn't be that expensive I mean can you lower it I mean 65-in shouldn't cost 2,000
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful TV, but...
on April 26, 2021
Posted by: kenny
[This review was collected as part of a promotion.] I’m not impressed with the quality of watching streaming tv with a good hardwired Ethernet connection. It’s worse over wireless and my Internet service is great. I’m going to try and switch to a high end CAT 6 cable to see if that helps. Also, the night sensor/setting in art mode doesn’t work, so you need to turn that off, otherwise art mode will turn off after a few minutes in most lighting conditions. I really want to like this TV, but as you can see that has been a challenge.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
Kenny:
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) If using a wired connection, check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
5) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please reach out to Samsung Customer Support so we can better understand your issue with Art Mode and provide troubleshooting assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) If using a wired connection, check if the LAN cable is plugged in on both ends. If it is plugged in, check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on.
5) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please reach out to Samsung Customer Support so we can better understand your issue with Art Mode and provide troubleshooting assistance. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and affordable!
on April 26, 2021
Posted by: gcDragonWarrior
[This review was collected as part of a promotion.] This television is a really good buy. I bought it specifically for the Xbox series x and it works fantastic! Only problem is it is 60fps and xbox series x is 120fps.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung satisfied
on April 27, 2021
Posted by: Terrybear
[This review was collected as part of a promotion.] We use our television for movies, sports and streaming. I have used it for school and office projects when I need to see my work from a larger point of view, so our television is an invaluable tool.
Written by a customer while visiting Samsung US
Customer Rating
5
This is product is an innovation for entertainment
on April 27, 2021
Posted by: Futuristic
[This review was collected as part of a promotion.] The Frame TV not only has Smart TV technology but goes beyond that by providing excellent art work to my living space
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV...a must buy! Quit looking and GET ONE!
on April 27, 2021
Posted by: Caldaltx
[This review was collected as part of a promotion.] I enjoy watching my Samsung 55" television so much the picture is so clear and vivid. It almost looks like I am right there in the mix when I watch any kind of sports and I must say I simply love my TV. You will love your samsung television too! Don't miss out. The only drawback I have found was the super small remote control. I lost it the first month and haven't had it since then. I did get a u universal remote and it is good to go.
Written by a customer while visiting Samsung US
Customer Rating
5
This is a stunner!
on April 27, 2021
Posted by: ILoveSamsung1
[This review was collected as part of a promotion.] We have had this set for some years now and it is still such a nice addition to our living room. It literally serves as the center piece of our space and there's so much that you can do with the art or photos. I have used different bezels over time also and it surely adds a touch of class to the TV.
Written by a customer while visiting Samsung US