Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
2
Requires Internet
on April 24, 2021
Posted by: jNimble
[This review was collected as part of a promotion.] Randomly chimes about our spotty internet connection. Can’t turn it off. All features require the internet. Impossible to use without.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 26, 2021
jNimble:
Thank you for choosing Samsung’s new 2021 Frame TV and for sharing your experience with a spotty internet connection. Your Smart TV is designed to take advantage of the internet so you can enjoy streaming apps such as Netflix, YouTube, connecting to a Voice Assistant like Bixby, and other smart features. You can, though, still use your TV without the internet if you connect it to a cable box or mirror from your phone. If you are referring to a spotty wireless Wi-Fi connection, you can connect your TV via a wired LAN connection.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s new 2021 Frame TV and for sharing your experience with a spotty internet connection. Your Smart TV is designed to take advantage of the internet so you can enjoy streaming apps such as Netflix, YouTube, connecting to a Voice Assistant like Bixby, and other smart features. You can, though, still use your TV without the internet if you connect it to a cable box or mirror from your phone. If you are referring to a spotty wireless Wi-Fi connection, you can connect your TV via a wired LAN connection.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing Compares to the "SAMSUNG" Experience
on April 24, 2021
Posted by: SheRocks00
[This review was collected as part of a promotion.] I've owned an entire spectrum of brands in any type of electronics you could imagine. From TVs, phones, tablets & more, NONE Compare to the versitale Quality, durability, performance & free products that Samsung offers. I WILL NEVER OWN ANY OTHER BRAND EXCEPT FOR Samsung. I Passed Up the discounted deals because I know waiting on a Samsung Brand is ALWAYS WORTH THE WAIT!! 5 STARS!!
Written by a customer while visiting Samsung US
Customer Rating
3
Art Mode does not work as expected
on April 24, 2021
Posted by: ArtLover
[This review was collected as part of a promotion.] Bought 2021 The Frame to be able to display art during the day on The Frame. It doesn't work as expected. TV turns off (sleeps) and then never turns on (awakes). I've tried everything I can think of and recommended (not the only one with the problem). Motion detection on and night mode off, it will turn on and off but if left too long will not turn on again with motion. Auto off is turned off. Night mode will keep the TV turned off (sleep) at night with no light in the room and motion detection will not turn it back on (as it should), but then the next morning the TV will not turn on (awaken) unless the light in the room is very bright. On a cloudy day the TV doesn't turn on. I have Windows facing both East and West with no coverings and the TV doesn't wake without hitting the ON button. I can find no way to adjust the sensitivity of the light sensor. Also have connected to a Samsung soundbar with HDMI connection and TV set to use the connected soundbar. Sometimes the TV forgets and goes back to TV speakers. For these reasons I'm giving it an average score. If these issues were fixed, then the score would be much higher.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 3, 2021
ArtLover:
Thank you for sharing your experience with using Art Mode. In Night Mode, your TV responds to light. If you haven’t already, please try enabling Sleep After Mode so your TV responds to Motion. There are several settings which will affect your TV turning on automatically in Art Mode.
Setting Sleep After: When no motion is detected for the time specified in Art mode, the TV turns off automatically. Setting Motion Detector Sensitivity: Set the sensor sensitivity so that the TV turns on automatically when motion is detected in Art mode. The sensitivity of the motion detector function can be adjusted. Use the directional buttons on the remote control to move to the bottom items.
Setting Night Mode: Set TV to turn off automatically if no light is detected in the room.
Please reach out to Samsung TV Support directly for assistance with settings adjustments or with any other questions. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with using Art Mode. In Night Mode, your TV responds to light. If you haven’t already, please try enabling Sleep After Mode so your TV responds to Motion. There are several settings which will affect your TV turning on automatically in Art Mode.
Setting Sleep After: When no motion is detected for the time specified in Art mode, the TV turns off automatically. Setting Motion Detector Sensitivity: Set the sensor sensitivity so that the TV turns on automatically when motion is detected in Art mode. The sensitivity of the motion detector function can be adjusted. Use the directional buttons on the remote control to move to the bottom items.
Setting Night Mode: Set TV to turn off automatically if no light is detected in the room.
Please reach out to Samsung TV Support directly for assistance with settings adjustments or with any other questions. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products is great
on April 24, 2021
Posted by: Ism530
[This review was collected as part of a promotion.] Samsung products is very great personally i really interest to Samsung products i always using Samsung products since i become i use many different types Samsung technologies stuffs
Written by a customer while visiting Samsung US
Customer Rating
4
The product is quite a decor overall
on April 25, 2021
Posted by: LeoZhou
[This review was collected as part of a promotion.] I do like the frame concept for this TV. I bought the 2021 version because of the reduced thickness. I like it to serve as a TV and an artwork on the wall as I can get different pictures or artworks online. However, I did not realize that there is extra charges to download these artworks. I cannot say it is a complain but it would be better if the service can be included or at least give us enough access for free, not just a handful pictures to try out. In addition, the extra charge service should be disclosed before I buy or it listed somewhere but I missed it? Overall, the TV is good as expected. Slim, stylish and minimized which are what I need and expect. However, I realized recently that it does not work well with airplay when I mirror my iPhone to the TV. It stucks and I have to re-connect my airplay again. It happens several times but I do not know why.
Written by a customer while visiting Samsung US
Customer Rating
5
The best quality I've seen yet
on April 26, 2021
Posted by: LarasEsposa
[This review was collected as part of a promotion.] simple use for streaming, games movies ect. Watching a movie, well let's just say you definitely feel as if your in the sceen yourself...
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps disconnecting from wi-fi
on April 26, 2021
Posted by: Keeps disconnecting
from Houston, TX
i love the design and picture quality of the t.v. however, this tv and another samsung tv (older model) i own, keep disconnecting from my wifi, overnight and during the day. i've tried changing the router channels, rebooting the tvs, and other tips i've found online and nothing works. this doesn't happen on any other device or tvs i have from other brands which makes it really frustrating. a tv without connection is pretty useless. i wish they release an update or something to fix this issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
Keeps disconnecting:
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Great Color and View
on April 26, 2021
Posted by: ExcellentView
[This review was collected as part of a promotion.] I love my Samsung, the colors are so vibrant and excellent.
When the kids are gaming or we are playing karaoke the words come out clear. The Samsung has always been my go to TV products and phone.
When the kids are gaming or we are playing karaoke the words come out clear. The Samsung has always been my go to TV products and phone.
Written by a customer while visiting Samsung US