Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Good TV with broken hdmi2.1
on January 24, 2022
Posted by: AntonTer
it's already 1 year hdmi 4 port is not working with xbox series x.
i bought the tv in december 2021. install latest fw update. no effect.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
lots of open discussions in the internet. according to rumors samsung developers already have sw fix for the issue. but it's not yet delivered.
even if it's going to be delivered - this is shame to have it broken for so long time.
be able to play 4k 120hz vrr hdr - that was one of selling points for me.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 24, 2022
AntonTer,
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. We appreciate your feedback regarding input device connectivity, and that updating your TV's firmware did not resolve this issue. Please ensure your TV is running the most current firmware version (1903.0), as this includes input device performance updates.
Please know this version may not yet be available on your TV, but you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If your firmware is updated to the latest version and you are still experiencing issues, please reach out to Samsung Support so we can better investigate this. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
THE MOUNT IS TERRIBLE
on May 26, 2021
Posted by: John
from Dallas
i work at an audio video company in dallas and we install televisions everyday. the 2021 model has by far the most poorly designed mount i have come across. it's not practical in anyway. two seperate mounts? really samsung? what were your engineers thinking? trying to hang that on stone is way more complicated than it should be. i will not recommend this model television to anyone until samsung fixes the mount. seriously do not buy this.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi John,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Too many bugs to work out.
on April 23, 2021
Posted by: Sparky
[This review was collected as part of a promotion.] I’m having many issues with this tv. It will not stay on the WiFi. Sometimes the art mode does not come on when motion is detected.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 26, 2021
Sparky:
Thank you for choosing Samsung’s new 2021 Frame TV and for sharing your experience with your network connection and motion detection.
You may want to go through these steps to check your network connection:
1) Make sure you are running the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
2) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
3) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected. Some things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector >
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for choosing Samsung’s new 2021 Frame TV and for sharing your experience with your network connection and motion detection.
You may want to go through these steps to check your network connection:
1) Make sure you are running the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
2) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
3) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected. Some things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector >
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Nightmare with one connect cable
on October 25, 2021
Posted by: JGATL
from Sherwood, OR
love how the tv looks and the frame. from the first day i plugged it in. i have had issues with the tv restarting. i have troubleshooted everything to no avail. i suspect the sensitive one connect cable is to blame. not a good set up at all. i have submitted a service ticket so we will see what happens.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 26, 2021
JGATL,
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Posted by: FrameFan
[This review was collected as part of a promotion.] I recently bought a number of Samsung TVs for my new home including this 75" Frame TV. It's amazing and love how it looks like a picture frame and how you can add your own artwork. TV quality and resolution are great. I've been buying Samsung TVs for years and this was a great purchase. Definitely great value to go with the frame if you are considering getting a new TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Device, Software needs help
on January 11, 2022
Posted by: Paul
from Los Angeles
i like this tv. i purchased the teak frame, and it looks good in our room. the screen is a little glossy, but the tv has a solid picture and is somewhat easy to use.
but, the frame art software is terrible. sifting through images is very slow, and why am i not able to set the tv tot art mode on a schedule??? why can i just not set the tv to turn on automatically at 8:00 am on shuffle my art? just not possible. if you turn it off at night, it stays off until you turn it on. this should be on a schedule. for those that say, well, you can automate this in smart things, you cannot. you can set the tv to turn on automatically in the morning, but not in art mode. you can do it on ambient mode, but not art mode for some super odd reason.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 12, 2022
Hi Paul,
Thank you for choosing The Frame TV and for sharing your experience with delayed response time. Your feedback regarding Art Mode and SmartThings automations is appreciated and will be shared with our internal teams.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your experience with delayed response time. Your feedback regarding Art Mode and SmartThings automations is appreciated and will be shared with our internal teams.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Crystal 4k
on April 8, 2021
Posted by: Moshell72
[This review was collected as part of a promotion.] It was working great until it completely broke. The screen just went black.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 8, 2021
Moshell72:
Thank you for sharing your experience with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please contact Samsung Customer Support for assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please contact Samsung Customer Support for assistance.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
55” frame TV (2021) didn’t work out of the box
on March 24, 2021
Posted by: Dhb3
from New Orleans
right out of the box the tv had power supply issues and would constantly turn on and off.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Dhb3:
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US