Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great tv for displaying artworks
on April 19, 2021
Posted by: Harry
[This review was collected as part of a promotion.] I don’t watch a lot of tv shows but occasionally watch movies, but didn’t want an ugly black rectangle hanging on the wall when not in use. So this tv did the job- the 65” frame was mounted with the help of a handyman and I tucked the one connect box away in a credenza next to the tv. I’ve had a lot of fun downloaded art from various museums around the world that share famous works for free, and enjoy putting a different colored matte around each painting. The one downside is that the shuffle mode freezes from time to time (and I feel like I see some paintings multiple times before seeing others even once) but that glitch may be a quick software fix. Overall, love how easy it is to use and love that I can add artwork using a USB drive to the internal storage which has 6GB capacity. I have it on art mode 95% of the day so can’t really comment on a very detailed analysis of how it performs for movies or tv but it seems to do a great job. My friends all love the tv
Written by a customer while visiting Samsung US
Customer Rating
5
Stellar device
on April 19, 2021
Posted by: Timbu
[This review was collected as part of a promotion.] This device was incredibly well packaged and arrived in great shape.
The wall mount was incredibly well designed and easy to install once you plan with the instructions. Having done many installs of other TVs, the way the wall mount was built insures that it is very easy to hit a wall stud, no matter how your house was built.
All the components of the TV were built with a premium feel and consideration for reality. The one box nearly clear cable is an example. It is long enough to accommodate many installation approaches.
TV has proven very easy to use for people who don’t care to memorize menus. I plan to buy another one for a different room.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV with lots of features
on April 19, 2021
Posted by: Bestframeever
[This review was collected as part of a promotion.] The 2021 frame tv is amazing. The picture quality is above average but not at the level of my OLED tv. This tv has great features and I love the art mode when you push the power button. I love the oneconnect box and the cord is almost invisible. It helps that I didn't have to run the power cord since it is within the one connect cord. This was immparative for my situation since my tv is above my fireplace as it has a stone finish. The remote is really awesome because it is environmentally friendly and doesn't use batteries. It has a usb C port at the bottom to charge it (I read once every 2 years) and it also has a solar panel at the bottom to charge the remote. The New Frame is much lighter and thinner than the previous models and looks great!. My only negative is the mount. There are 2 mounts (one for each side). This is ok but I feel that it allows more room for human error. The older models have a better mount that is more sturdy. All-in-all this is a great tv!
Written by a customer while visiting Samsung US
Customer Rating
5
A TV that is great to look at
on April 19, 2021
Posted by: MikeB23
[This review was collected as part of a promotion.] We have a home built in 1893 that we've been carefully decorated in a manner that reflects the turn of the 20th century era. A problem we encountered was how to enjoy a modern, large, black television in a room that is decorated with beautiful vintage pieces. Our solution was a Samsung's 'The Frame' 55" TV. With its unique design, the 2021 'The Frame' TV is nearly the same thickness as an oil painting canvas (about 1/2"). Add a vintage, antique gold picture frame, and then use the 'Smart Things' software (along with another application that makes photos look like oil paintings), and we now have a beautiful piece of art displayed above our fireplace, rather than an out-of-place large black TV. We love our Samsung 'The Frame'. Every vintage home decorated in an era-authentic manner needs 'The Frame' . Thank you Samsung for your innovation; it solved our problem beautifully.
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek piece of functional art.
on April 19, 2021
Posted by: McSuch
[This review was collected as part of a promotion.] I love the frame. It's slim aesthetic makes it compatible with just about any setup. The one connect box might be the best part of most of the new samsung TVs. It allows for maximum output with minimal footprint.
The art mode is great too. I do find the purchasable art on the pricey side and I can't think of a reason to subscribe for the service, however, you can import your own pictures. This makes this feature a must for me.
All in all I highly recommend to anyone. It gives new meaning to entertainment.
The art mode is great too. I do find the purchasable art on the pricey side and I can't think of a reason to subscribe for the service, however, you can import your own pictures. This makes this feature a must for me.
All in all I highly recommend to anyone. It gives new meaning to entertainment.
Written by a customer while visiting Samsung US
Customer Rating
4
The Frame
on April 19, 2021
Posted by: Lena
[This review was collected as part of a promotion.] I did not like the free channels because there were no parental controls included. I was able to remove the free channels, so I chose to keep the tv. If not for that option, I would have returned the tv. My favorite feature is the option to view the tv with artwork on it.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 22, 2021
Lena:
Thank you for your review of the 2021 Frame TV. Using the Program Rating Lock function can be useful for controlling what programs children can watch on the TV based on their ratings. This does not block programs originating from external sources such as Blu-ray players, DVD players, or USB files.
Go to: Settings > Broadcasting > Program Rating Lock Settings
Every time you access Program Rating Lock Settings, you just enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN in “0000”. To change the PIN, go to Settings > General > System Manager > Change PIN.
I hope this helps. For further assistance, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for your review of the 2021 Frame TV. Using the Program Rating Lock function can be useful for controlling what programs children can watch on the TV based on their ratings. This does not block programs originating from external sources such as Blu-ray players, DVD players, or USB files.
Go to: Settings > Broadcasting > Program Rating Lock Settings
Every time you access Program Rating Lock Settings, you just enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN in “0000”. To change the PIN, go to Settings > General > System Manager > Change PIN.
I hope this helps. For further assistance, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture quality
on April 19, 2021
Posted by: Jess
[This review was collected as part of a promotion.] We got the frame tv to replace our old tv.I can’t even begin to describe the difference. The picture is so clear and lifelike that I almost feel like I am inside it, 3D like. The setup was easy, the Home Screen is so intuitive to use that my 4.5yo has already mastered it. Adding apps was simple too. I have yet to explore all the tv has to offer including the picture set up when the tv is off so can’t speak to that of yet. I also can’t speak of the wall mount since we will be moving soon and will wait to mount at the new apartment. Overall worth every penny. It is a gorgeous tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Glorious TVs!
on April 19, 2021
Posted by: JPCMD
[This review was collected as part of a promotion.] I have three Frame TVs, a 55'', 65'', and 32'' and will probably buy another for the guest room and one for the workout studio. These are, by far, the best TVs I've ever seen. They are bright and clear, the sound on the larger units is shockingly good, the interface is easy to use and very responsive. (It's easy to move between Netflix, HBO max, Apple TV, Amazon video, etc.). They also look great. The tv fades into the room and is no longer an eyesore.
One disappointment: the 32'' version comes with a much thinker one connect cable than the larger TVs, which can't easily be hidden or made discreet. So it works much less well on the wall unless you add an outlet behind the TV itself.
Written by a customer while visiting Samsung US