Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
This TV is the only TV you will have to buy
on October 14, 2021
Posted by: Cozy
[This review was collected as part of a promotion.] I love this TV for gaming .I love watching movie on it I use for a every day life enjoyment .there no color TV I personally think that is more creditable in color or sound
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is a great TV.
on October 14, 2021
Posted by: Mucho
[This review was collected as part of a promotion.] I use Samsung for down loading my presional business,games,and recipes. And it is good for streaming good movies you like to look at pay your bills online. And good to for your grandchildren to stay busy on YouTube and Tikka. I would recommend my family and friends to Samsung TV, anytime it shows good.
Written by a customer while visiting Samsung US
Customer Rating
5
The best tv
on October 15, 2021
Posted by: Best
[This review was collected as part of a promotion.] I love the frame and all of the art options Wish the added frames were less expensive. Such a great product!
Written by a customer while visiting Samsung US
Customer Rating
4
This product has many excellent features.
on October 15, 2021
Posted by: Pizzalover354
[This review was collected as part of a promotion.] It is really fast and my children can watch any app they want because this product has high quality and great features.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV with lots of useful features
on June 10, 2021
Posted by: MrDMZ1
from Bridgeport
Gender:Male
[This review was collected as part of a promotion.] Gorgeous display, small footprint when using the base. I love the cable management system and the super thin power cable. One of my favorite features is that it comes with Samsung Plus, which has a bunch of channels (that I actually watch) and a built in PBS app. It's smart features are really helpful as well. It was easy to port in all my streaming account information in setup and the apps on the TV make it easy to access what you want. Besides a bit of remote lag on occasion, this TV is superb.
Written by a customer while visiting The Insiders
Customer Rating
1
Broke within a Month
on January 6, 2022
Posted by: Peter G
Expertise:Intermediate
My TV broke within a month. I cannot say much more than that because Big Brother will not let me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 10, 2022
Peter G ,
We appreciate you sharing the issues you were having with your new Frame TV and your experience with Customer Service. Looking further into this, our records indicate that Samsung has been contacted and we are glad a resolution was reached in December.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
We appreciate you sharing the issues you were having with your new Frame TV and your experience with Customer Service. Looking further into this, our records indicate that Samsung has been contacted and we are glad a resolution was reached in December.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful, slim, but E-ARC not reliable
on April 7, 2021
Posted by: Joto
from Seattle Wa
love the look of this tv, it's super slim and it looks stunning on the wall especially with the white custom bezel frame on it.
for the price, i'd expect a better panel, though not a terrible quality screen it's definitely overpriced. the big fault with the tv however is the e-arc functionality. the audio cuts out for a second every 5 to 10 minutes.
if you were hoping this new release would fix the sonos compatibility issue, keep looking... it's a shame though, cause the white sonos arc looks amazing paired with this tv.
for the price, i'd expect a better panel, though not a terrible quality screen it's definitely overpriced. the big fault with the tv however is the e-arc functionality. the audio cuts out for a second every 5 to 10 minutes.
if you were hoping this new release would fix the sonos compatibility issue, keep looking... it's a shame though, cause the white sonos arc looks amazing paired with this tv.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 8, 2021
Joto:
We greatly value the details you provided in your review regarding your issue using eARC with your soundbar. You will need to contact Sonos for an update to your soundbar’s firmware.
Should you have questions or need further help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
We greatly value the details you provided in your review regarding your issue using eARC with your soundbar. You will need to contact Sonos for an update to your soundbar’s firmware.
Should you have questions or need further help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Art on the wall
on April 8, 2021
Posted by: Waldo
[This review was collected as part of a promotion.] The art in the frame looks so natural and realistic that half of our guest were surprised that we hang art on the wall instead of tv.
Written by a customer while visiting Samsung US