Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Great until you want to use You Tube TV App
on May 21, 2021
Posted by: Jeff
from Doylestown, PA
great tv but unlike other samsung tvs, the you tube tv app crashes every time you use it. look up the black screen of death issues everyone has. every other samsung works great with you tube tv except this very expensive one. all this trouble to hang and set up and now i have to figure out how to get tv that works. save your money, buy real art and a real tv.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 24, 2021
Hi Jeff,
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible mount
on June 30, 2021
Posted by: Adrian
to echo other reviews, there's almost no way to install the tv according to their instructions. their instructions call for four screws per bracket, but the brackets aren't long enough to guarantee hitting two studs (they would need to be at least 24" wide). basically if you're lucky, you can hit one stud, and then have to try something with drywall (or take the drywall out and add wood blocking behind the wall).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi Adrian,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but...
on April 4, 2021
Posted by: Matt
[This review was collected as part of a promotion.] I love this TV, we currently have a 4k Vizio M-Series for our bedroom and an LG 4k for upstairs. This TV is eons better than our LG in terms of picture and sound. The picture and sound are both rich and vibrant. The only thing that's missing is Dolby Vision support....I can't, for the life of me understand why such a bug company refuses to adopt something that you can get in even the lower models of Vizio's lineup. The only other downside that I can speak to is that the TV seems to have no anti-reflective coating and can sometimes have a pretty bad glare in comparison to some other models.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
Matt:
Thank you for purchasing Samsung’s 2021 Frame TV. We appreciate you sharing your feedback regarding Dolby Vision and glare. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience. Please know that starting with our QN85A model, Samsung TVs feature Anti-Reflection Technology reducing ambient light reflections on the TV screen.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung’s 2021 Frame TV. We appreciate you sharing your feedback regarding Dolby Vision and glare. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience. Please know that starting with our QN85A model, Samsung TVs feature Anti-Reflection Technology reducing ambient light reflections on the TV screen.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Posted by: Jason
this tv looks great! the art option will never look like a true piece of art but it is close enough in daylight to improve the overall decor and get rid of the “black box” look.
the prior reviews about the mount are ridiculous. it works great and is easy it install. the problem is the instructions are not clear and it took me a minute to understand the included table which tells you the exact distance to space the mounts apart based on your tv size. once you figure out the table, a clown clown could do it, let alone an engineer.
the one connect box is big and a bit clunky. i decided to put it in the wall instead of running the cable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Jason:
Thank you for sharing your photos and experience with mounting your 2021 Frame TV. The TV mounted over your fireplace looks fantastic! Elevate your space to make The Frame your own by enhancing it with different frame styles and color options. Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your photos and experience with mounting your 2021 Frame TV. The TV mounted over your fireplace looks fantastic! Elevate your space to make The Frame your own by enhancing it with different frame styles and color options. Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
The Frame TV - A dream come true
on July 26, 2021
Posted by: SacramentoGuy
[This review was collected as part of a promotion.] I have wanted this TV for years and finally pulled the trigger. I am so glad I did as it has become the perfect centerpiece for my new home. So far, anyone that sees it assumes it's a picture frame and are floored when I hi the power button to reveal the television.
My only gripe is the new 2-piece mounting bracket which in itself just takes a little extra time and care to mount properly (as opposed to a single mounting bracket) but luckily Samsung started including a paper template which helped tremendously.
Written by a customer while visiting Samsung US
Customer Rating
4
It's All About the Art!
on November 10, 2021
Posted by: Wendell
from Charlotte, NC
recently we needed to rearrange our living area, and this meant put a tv in the living room. but we didn't want a black box over the fireplace when it's off. solution, "the frame". as a television, the pictures a nice quality - 4k. but aren't we asking because of the art mode. and here, i think it served it's purpose. we purchased the 2 year art store plan (cause - in this case, with the purchase - it came "free" with getting the tv) and mixed it in with our own photography and artwork. also, the filters are rather nice, taking pictures and giving a different look. no black box on the wall. it's all about the art!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
ONE CONNECT BOX DEFECTIVE
on October 30, 2021
Posted by: Ryan
do not purchase samsung tvs with a one connect box. now the flimsy wire and one connect box are not working and the tv is turning on and off frequently.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 1, 2021
Hi Ryan,
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV and for sharing your experience with your TV turning on/off on its own.
Please try these trouble-shooting steps:
1) Check the One Connect Connection Cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware by enabling Auto Update: Settings > Support > Software Update > Auto Update (you will need to be connected to the internet for this to work)
If the issue persists after these steps, then the TV may need service. Please contact us so that we can better investigate your issue and assist you towards a solution or replacement. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Decent TV crippled by worthless remote
on November 12, 2021
Posted by: Johnson
from Columbia, SC
what could have been a good television is crippled by the horrible remote, which is further complicated by samsung's poorly conceived choice to us a rf remote instead of the common infrared which eliminates the opportunity to replace it with an aftermarket remote. the cursor jumps all over the place with a single push, continuously scrolling from left to right. it doesn't matter if you push the directional button once or hold it down. very disappointed with purchase. went from a sony to samsung and really wish that i hadn't.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 15, 2021
Johnson,
Thank you for sharing your review of The Frame TV. We value your feedback regarding the Solar Cell Remote and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your review of The Frame TV. We value your feedback regarding the Solar Cell Remote and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US