Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
aw
on September 7, 2021
Posted by: kami421
[This review was collected as part of a promotion.] Awesome tv. awesome pic...........................................................................
a++++
Written by a customer while visiting Samsung US
Customer Rating
5
Clearest picture I've ever seen
on September 8, 2021
Posted by: 1DirtyWordNerd
[This review was collected as part of a promotion.] I love my Samsung TV. I wouldn't trade it for any other brand.
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what I was looking for
on September 8, 2021
Posted by: DragonEmpire
[This review was collected as part of a promotion.] This TV is exactly what I wanted as far as features and visual output...
I am primarily a gamer who will also watch most of my TV and movies from my various applications like Netflix or Disney plus so I have to say this TV fulfills all of my current needs
Well except for one lol as I'm also a huge anime nerd so although they have Funimation they do not have Crunchyroll but as this is my only disappointment I have no real complaints so far so the last 2 months have been a blast
Written by a customer while visiting Samsung US
Customer Rating
5
Great color and clatity
on September 8, 2021
Posted by: J3raldatbch
[This review was collected as part of a promotion.] TV stays on most of the day while we are home. We have a fire stick and a Roku HOOKED up to the TV. Also waTch some over the air local TV. We can get 30 Ota channels with AN OUTSIDE ANTENNA. PICTUE IS CLEAR AND CRISP. . WE LOVE THE BRITISH shows like Midsummer murders.
Written by a customer while visiting Samsung US
Customer Rating
4
Better than oled
on September 8, 2021
Posted by: gunho4tas
[This review was collected as part of a promotion.] I pretty much use this tv as my prmary source for entertainment for all types of content from live sports to movies from various streaming apps. It also does an amazing job with gaming with my Ps5 console.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality of picture.
on September 8, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] I watch Netflix and Hulu all the time ,my kids also love to watch it. If its cartoons or YouTube videos. They can't get enough of it. The sound quality is great especially watching music videos.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features and the HD effects.
on September 8, 2021
Posted by: Sunflower1991
[This review was collected as part of a promotion.] I can do everything on this tv love how it brings every streaming device alive like I'm right there in it.
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful tv but advanced features need work
on September 9, 2021
Posted by: elthebiz
[This review was collected as part of a promotion.] I use the QN90A attached to both the xbox series x and PS5. I have also attached the Q950A 11.1.4 soundbar. The TV itself is absolutely stunning and infinitely customizable to whatever your needs are. Game mode is fantastic! 4k120 without breaking a sweat on anything that supports it. I was also able to get 120hz through the soundbar into the eArc port which was a bonus. VRR and ALLM is cool. I love having everything connected at my fingertips with Smart Things and Alexa.
There are drawbacks. Dolby Vision is missing and its absence is noticeable. Atmos is amazing but I had to spend a lot of time getting the audio to sync up with the video. I haven't been able to ever get them completely synced up but it is tolerable now as long as I use passthrough and leave off some of the new features. Q-symphony and Adaptive Sound+ are cool ideas but need work to prevent them from making lag problems worse. I hope that future firmware updates will correct some of the problems and most importantly FIX THE LIP SYNC ISSUE!! With a Samsung TV and Samsung Soundbar of this caliber and price, this should never be something that needs correcting.
Also be aware that not all of the features and options will work in game mode. For example, I can't put it in surround sound mode while in game mode. Some of the picture settings are unavailable in game mode if VRR is running. But even with the problems, this is still 1000% percent better than the TCL tv that I was using previously.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 9, 2021
Hi elthebiz,
Thank you for purchasing the Samsung QN90A TV and for sharing your experience with Game Mode functionality, as well as sound delays. Please be sure your firmware is up to date with version 1708.0 which includes updates to improve your TV’s performance and address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
When in Game Mode, please know some features such as Adaptive Picture, Active Voice Amplifier, and Adaptive Sound+ may not be supported. If Game Mode is enabled, Picture Mode and Sound Mode are switched to ‘Game’ automatically.
In Game Mode, the Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu; however, if you wish to switch to ‘Surround’ in Game Mode, go to: Home > Settings > General > External Device Manager > Game Mode Settings. From here, you will be able to enable Game Mode features such as Surround Sound, Dynamic Black Equalizer, Game Motion Plus Settings, and Game HDR.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung QN90A TV and for sharing your experience with Game Mode functionality, as well as sound delays. Please be sure your firmware is up to date with version 1708.0 which includes updates to improve your TV’s performance and address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
When in Game Mode, please know some features such as Adaptive Picture, Active Voice Amplifier, and Adaptive Sound+ may not be supported. If Game Mode is enabled, Picture Mode and Sound Mode are switched to ‘Game’ automatically.
In Game Mode, the Sound Mode may not be automatically switched depending on the selected audio device on the Sound Output menu; however, if you wish to switch to ‘Surround’ in Game Mode, go to: Home > Settings > General > External Device Manager > Game Mode Settings. From here, you will be able to enable Game Mode features such as Surround Sound, Dynamic Black Equalizer, Game Motion Plus Settings, and Game HDR.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US