Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Missing Dolby Vision & HDMI 2.1 for eARC port
on June 6, 2022
Posted by: Chetan
from FL
this is supposed to be a high end 4k tv but it lacks key important stuffs.
1) doesn't have the dolby vision which is most used for hdr content now a days.
2) only 1 hdmi 2.1 & that is on port 4 and earc is port is 3 & this earc port is not hdmi 2.1 version.
3) missing dolby atmos sound.
4) tv audio is loud but totally missing quality (high fidelity sound) & even for audio out via hdmi earc. so even via good denon receiver it doesn't sound great compared to my 4 year old sony tv.
5) dts hd is totally missing for a high end tv - seriously?
1) doesn't have the dolby vision which is most used for hdr content now a days.
2) only 1 hdmi 2.1 & that is on port 4 and earc is port is 3 & this earc port is not hdmi 2.1 version.
3) missing dolby atmos sound.
4) tv audio is loud but totally missing quality (high fidelity sound) & even for audio out via hdmi earc. so even via good denon receiver it doesn't sound great compared to my 4 year old sony tv.
5) dts hd is totally missing for a high end tv - seriously?
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
I love this TV
on April 4, 2021
Posted by: Lovethistv
[This review was collected as part of a promotion.] I love my new TV, the picture is so nice and clear. I mostly use it b for gaming and the image is so crisp with Netflix 4k shows.
Written by a customer while visiting Samsung US
Customer Rating
4
Disappointed
on April 19, 2021
Posted by: rick
[This review was collected as part of a promotion.] I am very disappointed that i have to buy a separate sound bar just to watch dts movies. Had i known this i would have purchased another tv that supported dts. The picture and smart features are great.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture
on May 17, 2021
Posted by: DonG
i have the 65” qn90a. very happy with the picture and setup. i mostly stream to it from a 2019 nvidea shield pro with ethernet connection.
still trying to decide if the shield or the tv upscales better
i do have one issue that otherwise keeps me from rating 10/10. i get audio dropouts every once in awhile on a regular basis. i have a high quality hdmi cable from earc tv connection to my sony receiver. firmware is the latest.
seeing others with this issue by using google search on it.
i am hoping for a fix so i dont have to hassle with a return.
still trying to decide if the shield or the tv upscales better
i do have one issue that otherwise keeps me from rating 10/10. i get audio dropouts every once in awhile on a regular basis. i have a high quality hdmi cable from earc tv connection to my sony receiver. firmware is the latest.
seeing others with this issue by using google search on it.
i am hoping for a fix so i dont have to hassle with a return.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 13, 2021
Hi DonG,
Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for sharing your experience. We appreciate your details of your sound cutting out. Please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also be sure your firmware is up to date with version 1560.5 which includes various audio and image quality updates. You can check this by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us again for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we look forward to hearing from you.
~ Samsung Specialist
Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for sharing your experience. We appreciate your details of your sound cutting out. Please be sure you are using a high-speed HDMI cable with Ethernet Channel sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also be sure your firmware is up to date with version 1560.5 which includes various audio and image quality updates. You can check this by going to: Settings > Support > Software Update.
If this does not help, we ask that you contact us again for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV, Awesome Picture
on June 1, 2021
Posted by: tanyashart
from Sarasota
Gender:Female
[This review was collected as part of a promotion.] The picture quality on this TV is so impressive! It was heads and shoulders above our older TV that this replaced. The 4K content that I watched on this TV made me believe that I was there. The image was so clear and vivid, it was absolutely stunning. The sound quality is plenty loud enough for our needs. The voices are clear and the music doesn't overpower the dialogue.
The smart things app made setup a breeze. We have Samsung appliances and now get notices on the TV if the door has been open for too long which is a nice feature. The TV has plenty of power to run the native streaming apps right from the TV. The remote is straightforward to use. The picture settings give you a lot of control to adjust the color and brightness of the image to make sure that it works well in your environment.
There are several inputs for anything that you may want to connect to this TV. Overall, it is a beautiful TV! I would recommend this to anyone who is looking for a high-quality TV. I simply haven't seen an image that is as clear and impressive as this!
The smart things app made setup a breeze. We have Samsung appliances and now get notices on the TV if the door has been open for too long which is a nice feature. The TV has plenty of power to run the native streaming apps right from the TV. The remote is straightforward to use. The picture settings give you a lot of control to adjust the color and brightness of the image to make sure that it works well in your environment.
There are several inputs for anything that you may want to connect to this TV. Overall, it is a beautiful TV! I would recommend this to anyone who is looking for a high-quality TV. I simply haven't seen an image that is as clear and impressive as this!
Written by a customer while visiting The Insiders
Customer Rating
3
So bummed :(
on February 2, 2022
Posted by: TinkFu
i purchased this tv less than two months ago. today, i turned it on only to find out the unit has failed! there's sound, but no picture (blank black screen). i tried every troubleshooting step i could find, but nothing resolved my issue. i now have to wait 2-4 weeks for a warranty repair. i understand there's going to be 'lemons' with any type of electronic. however, i hold samsung to high standards as they're supposed to be one of the 'best' in the biz. i'm pretty disappointed with my purchase.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 3, 2022
Hi TinkFu,
Thank you for choosing Samsung's QN90A TV and for your review. We appreciate you sharing the details of your blank screen issue and for your patience while waiting for your service appointment.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung's QN90A TV and for your review. We appreciate you sharing the details of your blank screen issue and for your patience while waiting for your service appointment.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
bent frame
on February 12, 2022
Posted by: cracked
from Boalsburg, PA
we ordered this in late october and it was delivered in late november. we only unboxed and installed it last week for the new house and noticed that the left bottom frame was bent. the picture otherwise looks good, but... not sure what our options are now. have requested a service appointment and we'll update how things go.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 14, 2022
William,
We appreciate your feedback regarding the damage your TV exhibited upon opening, and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback regarding the damage your TV exhibited upon opening, and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Experience
on April 17, 2022
Posted by: Hilldo
from Butte, MT
Expertise:Intermediate
I purchased this TV at the beginning of March. Not even two weeks later, black lines started showing up on the screen. I was able to exchange it but within two weeks of getting the replacement, bright lines started showing up on the bottom right hand of the screen. Two defective TV's in a month? No thank you! I returned the second TV and have decided to go with a different brand. I will NEVER purchase another Samsung TV. Buyer beware!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US