Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Great TV
on July 27, 2021
Posted by: Sk8EWF
[This review was collected as part of a promotion.] Great TV ""BUT"" the instructions were not good at all and real small to read. I had a Q 9 - 4K 65' and knew how to use it. But had to call Samsung and go on You Tube for help on some things. Should explain more and on a larger letters to read!!!
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 28, 2021
Hi Sk8EWF,
Thank you for choosing Samsung’s QN90A Neo 4K QLED Smart TV and for your review. I’m sorry to hear of the difficulties you have experienced with the User Manual. To further assist you in various settings, functions & features of your new TV, you can download the QN90A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A TV under "Samsung Neo QLED 4K” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope this tip helps improve your experience. If you need additional assistance or have any questions, please know we are here to help! You can contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung’s QN90A Neo 4K QLED Smart TV and for your review. I’m sorry to hear of the difficulties you have experienced with the User Manual. To further assist you in various settings, functions & features of your new TV, you can download the QN90A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A TV under "Samsung Neo QLED 4K” > “A Model Lineup" and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
I hope this tip helps improve your experience. If you need additional assistance or have any questions, please know we are here to help! You can contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 27, 2021
Posted by: Tim41
[This review was collected as part of a promotion.] Absolutely amazing picture. It’s in a bright room and is super visible even on the sunniest days. Sound is great too. I’d definitely recommend it.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 28, 2021
Posted by: Tina
[This review was collected as part of a promotion.] I bought this TV a few weeks ago, and so far it has performed great. I use my TV mostly for watching Netflix TV shows or listening to music. The great thing about this TV are all the apps that it comes with and you can add like Spotify, and not to mention it also comes with Alexa.
Written by a customer while visiting Samsung US
Customer Rating
2
Back side design not friendly
on August 1, 2021
Posted by: jitu
from tavares, Fl, 32778 usa
pockets for inserting power cable, usb, hdmi etc are shallow making it difficult to insert stiff cabled plugs in to sockets. the port labels are indented in black - difficult to read. tthe power cable socket gets coverd with mounting bracket and is at blind spot to insert power cable. very bad arrangements.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 3, 2021
Hello jitu,
Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for your review. We value your feedback regarding the input locations and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's QN90A Neo QLED 4K Smart TV and for your review. We value your feedback regarding the input locations and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Nice Picture but Issues with Audio for Apple TVs
on August 5, 2021
Posted by: Ryan
from Philadelphia, PA
picture of the tv is great. setup was somewhat easy to do. the audio cuts out frequently when i use apple tvs to watch shows/movies.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 6, 2021
Ryan,
Thank you for your review of the QN90A Neo QLED TV and for sharing your details of your sound cutting out. Please be sure you are using a high-speed HDMI cable with Ethernet Channel, sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware (ver.1560.5). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we hope to hear from you.
~ Samsung Specialist
Thank you for your review of the QN90A Neo QLED TV and for sharing your details of your sound cutting out. Please be sure you are using a high-speed HDMI cable with Ethernet Channel, sometimes called HDMI HEC cable. Also be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware (ver.1560.5). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Better than Vizio
on August 10, 2021
Posted by: Cuttletts
all my tvs are (were) vizio's. i bought this 50 inch, and the connectivity is amazing, and the colors pop, especially when i am playing on xbox. i enjoy eating squad; however, after watching a squad documentary on this tv, i think i might not eat squad anymore because of how clear everything is. i like the connectivity so much i just bought my kids a 32 inch and now will be replacing my office tv with a 32" neo qled. i little on the pricey side but so far i think it is worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE IT!
on August 16, 2021
Posted by: Gatorgirl23
[This review was collected as part of a promotion.] Super easy to set up! Fast delivery! Amazing picture! Nicest TV I’ve ever had!
Written by a customer while visiting Samsung US
Customer Rating
5
i love the tv but
on August 19, 2021
Posted by: joe89
from new jersey
hy i just bought this tv last week and i loved but i found a problem about local dimming on game mode i have my setting on local dimming to max in when i play with my x box and i notice the object non highlights on the screen will dim down and loose color and brightness!! and if i turn the local dimming to low will keep all the color same saturation on the intere screen ! i like to have my local dimming to max but as soon i do i will lose color and saturation on the border of screen if they not are highlits ! why happned? will be a update firmware soon?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 23, 2021
joe89,
Thank you for purchasing the Samsung QN90A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung QN90A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US