Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Gorgeous Picture!
on September 6, 2021
Posted by: Starfox505
[This review was collected as part of a promotion.] The picture on this TV is superb! There are so many settings on the TV to help get the picture perfect for your setting and content. I also love the Q Symphony addition Samsung has added with their soundbars and newest TV's! It adds a lot of depth and volume to the things you are watching or listening to.
Written by a customer while visiting Samsung US
Customer Rating
1
Rainbow Effect
on January 5, 2022
Posted by: Odin
just bought the tv. after configuring the unit, i noticed all the glare and the rainbow effect from the lights. i have never seen anything like it. my old samsung 4k tv doesn't have the same reflection problems. needless to say, the new tv is on its way back to samsung.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 6, 2022
Odin,
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that this TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that this TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dots on tge screen
on June 18, 2022
Posted by: Samsung Sucks
bought this less than 2 weeks ago.
i see 6~10 dots on bottome of the screen.
i see 6~10 dots on bottome of the screen.
beware this would be gamble to pick
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Very Glitchy
on October 31, 2022
Posted by: TVTechGuy
The TV constantly is slow when I start it up, even after hard resets and clearing the memory cache. Glitches randomly with applications freezing. Feels like I’m dealing with an old android phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
rainbow effect
on July 27, 2021
Posted by: Elliot
tv supposed to have great anti reflection but any light that hits it makes a rainbow effect, i have an oled right next to it and zero problem looks much better. samsung tech said keep lights off, move tv how about samsung changes the refection panel. samsung has had this problem for years come to find out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 28, 2021
Elliot,
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Please know there are image adjustments you can make to optimize your picture to suit your preferences. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking. You can go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Local Dimming, Contrast Enhancer, and many more.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Please know there are image adjustments you can make to optimize your picture to suit your preferences. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking. You can go to: Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), Picture Clarity Settings, Local Dimming, Contrast Enhancer, and many more.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent tv
on April 4, 2021
Posted by: Raul
[This review was collected as part of a promotion.] The movies loock so real.spectacular.nice desing ,I recomend this tv
Written by a customer while visiting Samsung US
Customer Rating
5
PRODUCT IS COOL AND EXCELLENT
on April 4, 2021
Posted by: Sunny
[This review was collected as part of a promotion.] Good quality of picture and sound and smart TV.
Very flexible and have free channels on Samsung TV.
Very flexible and have free channels on Samsung TV.
Easy to use and good .
Written by a customer while visiting Samsung US
Customer Rating
5
Great priduct
on April 4, 2021
Posted by: JOHN
[This review was collected as part of a promotion.] Love the picture so realistic and beautiful to watch
Written by a customer while visiting Samsung US