Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Works great
on July 14, 2021
Posted by: Tenelica
[This review was collected as part of a promotion.] I love this tv!! I play my ps5 on it and it works amazingly. I love how vibrant the screen looks. I would definitely buy this TV over any other.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on July 14, 2021
Posted by: Bigmama
[This review was collected as part of a promotion.] This tv has all the latest streaming sites just a click away.. The picture quality is superb. You will love it.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture
on July 14, 2021
Posted by: Minstogo
[This review was collected as part of a promotion.] The tv is in my living room. Which gets a lot of natural light, and the tv is able to shine right through. I play a lot of games and the low input lag and game bar work great.
Written by a customer while visiting Samsung US
Customer Rating
4
Undecided curved Q7 series, pros & cons
on July 14, 2021
Posted by: dibs
[This review was collected as part of a promotion.] I almost always use my Samsung TVs for streaming but occasionally with my ATT TV subscription. I have to admit that the Q7S has much better sound quality, more A\V settings and more user-friendly than the new NEO QLED Q90AS. I honestly cannot pick one over the other, they both have their pros and cons.
For ex. My older curved Q7S beats the new NEOQ9AS in settings and by far in sound. The settings for that older TV were much more user-friendly than the Neo, I still have no clue how how/if HDR is turned on or not on the Neo, the user-manual is pretty much useless.
Although when I try any troubleshoot the Neo and it displays pic, it looks absolutely incredible compared to my old Q7S. The only problem is that it only looks that great while troubleshooting, not while watching TV, Streaming, 4k B-ray player. Wish samsung had provided a good manual on how to calibrate the screen. I still love the Neo however, you can definitely tell the difference between the new mini leds vs the Q7S TVs. The colors are brilliant on the Neo, they just POP. The difference between the audio though keeps me hung up between the two models, the Q7S a/v sounds like it's got a soundbar already built in, but the Neo90A sounds dull vs Q7S.
Basically the Q7S feels more user-friendly and has more detailed settings.
The Q90A has an advantage with the picture, IF you calibrate it correctly which can be quite a chore.
For ex. My older curved Q7S beats the new NEOQ9AS in settings and by far in sound. The settings for that older TV were much more user-friendly than the Neo, I still have no clue how how/if HDR is turned on or not on the Neo, the user-manual is pretty much useless.
Although when I try any troubleshoot the Neo and it displays pic, it looks absolutely incredible compared to my old Q7S. The only problem is that it only looks that great while troubleshooting, not while watching TV, Streaming, 4k B-ray player. Wish samsung had provided a good manual on how to calibrate the screen. I still love the Neo however, you can definitely tell the difference between the new mini leds vs the Q7S TVs. The colors are brilliant on the Neo, they just POP. The difference between the audio though keeps me hung up between the two models, the Q7S a/v sounds like it's got a soundbar already built in, but the Neo90A sounds dull vs Q7S.
Basically the Q7S feels more user-friendly and has more detailed settings.
The Q90A has an advantage with the picture, IF you calibrate it correctly which can be quite a chore.
They're both gray sets. So I can't honestly recommend one over the other.
Samsung 4 lyfe❤️
Samsung 4 lyfe❤️
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 16, 2021
Hello dibs,
Thank you for your review of the QN90A Neo QLED TV. We appreciate your feedback regarding your experience with your new TV. The QN90A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
You can also customize sound with Expert Settings.
Go to: Settings > Sound > Expert Settings
Another sound feature of your TV is OTS (Object Tracking Sound) which means that there are strategically placed dynamic speakers that track the action and move the sound around you. If you have or plan on adding a Samsung Q-Series Soundbar, please take advantage of Q-Symphony which synchronizes both your TV speakers and soundbar to give you an excellent surround experience.
To assist you in learning your new TV’s settings and functions, you can download the QN90A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A under "Samsung Neo QLED 4K" > "A Model Lineup". " and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
If HDR is disabled for any externally connected devices, please turn on Input Signal Plus to optimize your TV for UHD content. Go to Settings > General > External Device Manager > Input Signal Plus = On.
We also recommend enabling HDMI Black Level to increase contrast when watching content from external devices: Settings > General > External Device Manager > HDMI Black Level.
To provide you with the best image quality, your new TV also features Expert Calibration when the Picture Mode is set to Movie (Home > Settings > Picture > Picture Mode > Movie). This will provide you with an accurate picture with professional-grade picture calibration that delivers true color.
I hope these tips help resolve your concerns. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your review of the QN90A Neo QLED TV. We appreciate your feedback regarding your experience with your new TV. The QN90A features SpaceFit Sound to optimize sound tailored to your environment and Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Settings > General > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
You can also customize sound with Expert Settings.
Go to: Settings > Sound > Expert Settings
Another sound feature of your TV is OTS (Object Tracking Sound) which means that there are strategically placed dynamic speakers that track the action and move the sound around you. If you have or plan on adding a Samsung Q-Series Soundbar, please take advantage of Q-Symphony which synchronizes both your TV speakers and soundbar to give you an excellent surround experience.
To assist you in learning your new TV’s settings and functions, you can download the QN90A TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A under "Samsung Neo QLED 4K" > "A Model Lineup". " and download the guides you would like. The e-Manual is also embedded into the TV itself under Settings > Support > Open e-Manual.
If HDR is disabled for any externally connected devices, please turn on Input Signal Plus to optimize your TV for UHD content. Go to Settings > General > External Device Manager > Input Signal Plus = On.
We also recommend enabling HDMI Black Level to increase contrast when watching content from external devices: Settings > General > External Device Manager > HDMI Black Level.
To provide you with the best image quality, your new TV also features Expert Calibration when the Picture Mode is set to Movie (Home > Settings > Picture > Picture Mode > Movie). This will provide you with an accurate picture with professional-grade picture calibration that delivers true color.
I hope these tips help resolve your concerns. For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Good clear
on July 15, 2021
Posted by: Natrix
[This review was collected as part of a promotion.] Good clear super nice TV that is super hight quality on everything you watch a must have for gamers
Written by a customer while visiting Samsung US
Customer Rating
5
I can't say enough about the clarity.
on July 15, 2021
Posted by: Jackieblu4
[This review was collected as part of a promotion.] My TV is used for streaming, news, movies and recently my kids have taken it over at times because of the clear, chrisp picture. The 4K experience on this TV is absolutely amazing and the clarity is beyond any TV I have owned, no matter what you watch, the 4K clarity doesn't disappoint. I am able to watch dark scenes on this TV and actually see the picture! If you have had that experience before you know what I mean. The colors are clear and you can see every detail. I love watching TV now! This TV has all great features like asking Alexa to play music, games, check the weather, control your smart home, etc. My TV is also very chic, and fits the room decor perfectly. If you are looking for an intense picture, I highly recommend you try it out.
Written by a customer while visiting Samsung US
Customer Rating
5
love the features of this tv
on July 15, 2021
Posted by: Oscarito
[This review was collected as part of a promotion.] movies I watch movies every day the video quality its amazing good brightnes excelent colors even talk about the sound I dont need a sound bar the sound of this tv its great if you are looking for a nice item I recommend this product
Written by a customer while visiting Samsung US
Customer Rating
4
Love the vibrant picture.
on July 15, 2021
Posted by: Rongalaxy35
[This review was collected as part of a promotion.] This tv is excellent for me and my eyes. The picture gives off a great and detailed look in dark scenes. In a game mode the response time is excellent and has an amazing picture to match. I'm not big on movie picture mode on any television, but if you use the natural picture preset you'll get one of the most beautiful pictures that not to dim or to bright on any Television to date.
Written by a customer while visiting Samsung US