Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Multiple features that are very user friendly
on July 11, 2021
Posted by: Monaghan
[This review was collected as part of a promotion.] For general family use...it is our living room the TV gets used for movies gaming ...some time a photo viewer!!!
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is amazing!!
on July 12, 2021
Posted by: Topher
[This review was collected as part of a promotion.] I'm a gamer and love watching sci-fi and action movies. Right out of the box in my 10'×16' space it's unreal. The clarity and low latency the brightness the color! It truly gives you an advantage in gaming. I'm glad I waited for this one.
Written by a customer while visiting Samsung US
Customer Rating
4
Great 4K experience
on July 12, 2021
Posted by: Tuanming
[This review was collected as part of a promotion.] I've been using this as a monitor and so far I'm enjoying the experience. The only cons I can think of is that there is only one HDMI 2.1 port. The other con is blooming effects when in dark or black background with white texts. Other than that I really enjoyed this TV with all the features it comes with
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 13, 2021
Hello Tuanming,
Thank you for purchasing the Samsung QN90A Neo QLED 4K Smart TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Thank you for purchasing the Samsung QN90A Neo QLED 4K Smart TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Technology
on July 12, 2021
Posted by: slod
[This review was collected as part of a promotion.] After much debate and shopping around I went with the NEO QLED Tech and I'm glad I did. Best overall picture unless you have a dedicated TV Movie room with no other light sources - we don't. Normal house several windows, lamps on at night, etc. I actually returned a 55" for my 50". We live in a 1250 sq ft. house built in 1953 and anything over 50" dominates the entire living area! We do other things in our space - read. listen to music, converse, play games, etc.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture but some blips
on July 13, 2021
Posted by: sgsmile
[This review was collected as part of a promotion.] Overall, a really nice product. But several things don't appear to work well. First, getting the TV to "see" my bluray DVD player on the home screen and being able to use the remote to control it doesn't appear to work. Second, I have figured out how to move app icons so they would be I. the order I want on the home screen but when I go back to the home screen the order isn't changed. I will seek help on these issues nut in 2021 these should be easy.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 14, 2021
Hello sgsmile,
Thank you for purchasing Samsung’s 55" QN90A Neo QLED 4K Smart TV and for your review. We appreciate your feedback regarding your experience.
When you are connecting a device that supplies content to your TV such as a Blu-ray player, there is one very important step you need to do on your Samsung TV. You need to enable Input Signal Plus (UHD HDMI Color).
- Navigate to Settings > General > External Device Manager.
- Select Input Signal Plus (UHD HDMI Color).
- You'll see a list of the HDMI ports on your TV. Select the HDMI port that you are going to connect (or have connected) a device to. This will turn the feature on for this port.
Please also ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
If your external device does not support HDMI-CEC, you will not be able to use Anynet+ and will need to enable the Universal Remote feature on your TV’s remote with these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
To successfully move an app on your TV’s SmartHub, please use the following steps:
- Press the Home button on your Samsung remote control to bring up the SmartHub.
- Navigate to the app you want to move.
- Using the directional pad on your remote, press and hold the Select button on the remote control, and then select Move in option menu.
- An arrow will appear on either side of the app icon. Press left or right on your remote’s directional pad to move the app. Please make sure you press enter on your remote to properly place the app in its new location.
I hope these tips help resolve your concerns. Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing Samsung’s 55" QN90A Neo QLED 4K Smart TV and for your review. We appreciate your feedback regarding your experience.
When you are connecting a device that supplies content to your TV such as a Blu-ray player, there is one very important step you need to do on your Samsung TV. You need to enable Input Signal Plus (UHD HDMI Color).
- Navigate to Settings > General > External Device Manager.
- Select Input Signal Plus (UHD HDMI Color).
- You'll see a list of the HDMI ports on your TV. Select the HDMI port that you are going to connect (or have connected) a device to. This will turn the feature on for this port.
Please also ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC).
If your external device does not support HDMI-CEC, you will not be able to use Anynet+ and will need to enable the Universal Remote feature on your TV’s remote with these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
To successfully move an app on your TV’s SmartHub, please use the following steps:
- Press the Home button on your Samsung remote control to bring up the SmartHub.
- Navigate to the app you want to move.
- Using the directional pad on your remote, press and hold the Select button on the remote control, and then select Move in option menu.
- An arrow will appear on either side of the app icon. Press left or right on your remote’s directional pad to move the app. Please make sure you press enter on your remote to properly place the app in its new location.
I hope these tips help resolve your concerns. Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing definitely recommend
on July 13, 2021
Posted by: EiTTYY
[This review was collected as part of a promotion.] This TV is very useful for playing games and apps and it's crystal clear if you want it I would tell everybody to buy it
Written by a customer while visiting Samsung US
Customer Rating
4
Graphics
on July 14, 2021
Posted by: Game2tv
[This review was collected as part of a promotion.] Awesome gaming graphics. Would love to get another one for my other rooms in my house.
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding resolution!
on July 14, 2021
Posted by: LogicallyBlonde
[This review was collected as part of a promotion.] By far, this is the GREATEST investment I've ever made in a TV. I use it for absolutely everything! The overall picture resolution for shows and movies is beautifully clear and didn't have to mess with tuning the picture quality at all. Right out of the box it has subtle warm tones so it's very easy on the eyes and doesn't cause too much strain from being too bright. Set-up features were very easy to understand and interaction is very responsive. Music and sound quality is best I've heard from a TV alone, super clear and balanced. Pairing with my phone was extremely easy for screen mirroring YouTube, movies, shows, or school webinars.
This TV is great for the whole family.
This TV is great for the whole family.
Written by a customer while visiting Samsung US