Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
3
Great picture quality, one huge GLARING flaw
on November 8, 2021
Posted by: Chad
so this picture has great picture quality rivaling oleds with deep blacks and high brightness that oled can't currently rival.
however if i'm watching a movie or tv show and there is an indirect light source that i have to get up and walk several feet to see in the tv it causes a rainbow reflection to go across the entire tv which is very distracting and ruins the picture quality.
this is especially bothersome when i have guests over and turning off all the lights and closing all the blinds in my house isn't practical. i've never had such poor reflection handling in a tv.
as you can see from the photos i've uploaded i'm watching a brightly lit tv show during daytime, three lights are reflected by the tv and you can also see my window. is my unit defective?
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 9, 2021
Hi Chad,
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of the QN90A Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Reflection Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
A return label in the bottom of the packaging
on June 22, 2022
Posted by: MillerT
i just received my qn90a 85 inch tv today and after mounting it but before turning it on i removed all packaging from the staging area. to my surprise there was a return authorization with rma in the bottom of the package. sure enough, when i turned on the tv, more than half of the screen was damaged. mind you, the shipping box was nearly pristine and the tv itself had no discernible damage when off. i am flabbergasted to have received someone's return as a new product and have promptly initiated a return.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
The TV is nice
on April 8, 2021
Posted by: JaeBoy808
[This review was collected as part of a promotion.] I use this TV mostly for gaming, secondly movies and streaming. It has amazing features for standards, and great picture quality. The only issue I notice is how bad the blooming is for this TV. It's easily visible. And the local dimming at times take from the overall quality. Would easily be a five star for me if this were to be fixed
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 15, 2021
JaeBoy808:
Thank you for purchasing the Samsung QN90A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1066.2 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the Samsung QN90A TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1066.2 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
You may want to enable Auto Update for convenience.
Should you need further assistance with image quality adjustments, please give us the opportunity to assist you.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products are the best!
on July 15, 2021
Posted by: Sam4lyfe
[This review was collected as part of a promotion.] I use it for streaming third party apps. Screen mirroring. Connecting all my samsung products together.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture
on November 15, 2022
Posted by: JP69
Amazing television with an exceptional picture. Bought this tv after my 15 year old Sony died. Looking forward to many years of service!
Written by a customer while visiting Samsung US
Customer Rating
1
Never buy Samsung Products
on March 31, 2024
Posted by: Joshua
from Frankfort, KY
TV failed after one warranty expired. No options to repair.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Displays art without compromising on performance!
on September 14, 2021
Posted by: paulch
[This review was collected as part of a promotion.] It's an awesome tv, it mounts nearly flush on my wall with the samsung 2021 mount, has ambient mode to display the art I choose which was something my wife really wanted. Some oleds have art display but cycle after a few seconds to prevent burn in and you can't customize the pictures or art. We wanted to have a tv that could display the art we wanted for as long as we wanted and this was perfect.
In addition, I didn't want to compromise on picture quality when it came to normal tv stuff like playing games, movies, sports. This tv displays stunning picture quality on my ps5 and streaming movies shows and sports. The only thing I can nitpick is that they dropped the price on this just after I bought it! No regrets great tv for my uses.
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in 4 weeks
on November 23, 2021
Posted by: TTTT
from Saint Louis, MO
Expertise:Expert
After just 28 days, two lines of dead pixels appeared on the screen. Poor quality product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 23, 2021
TTTT,
Thank you for choosing Samsung's QN90A and for sharing details of the screen abnormalities you are seeing. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, please reach out to Samsung Customer Support so we can provide further troubleshooting assistance or begin warranty service. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung's QN90A and for sharing details of the screen abnormalities you are seeing. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, please reach out to Samsung Customer Support so we can provide further troubleshooting assistance or begin warranty service. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US