Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Great color and sound
on June 29, 2021
Posted by: TV4us
[This review was collected as part of a promotion.] Use it for everything but gaming! Many adjustments available to tailor viewing and sound.
The solar charged remote is great but more instructions should be in print on delivery. Can be complicated interfacing with cable & streaming services. Once the learning curve is mastered love it.
The solar charged remote is great but more instructions should be in print on delivery. Can be complicated interfacing with cable & streaming services. Once the learning curve is mastered love it.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi TV4us,
Thank you for choosing Samsung’s new 2021 QN90A Neo QLED 4K Smart TV. I am happy to hear that our Quantum Matrix Technology is delivering great black levels and superb color. The intense picture is powered by our exclusive Mini LED designed technology for hyper-focused brightness and dimming in all the right areas.
We appreciate your feedback on the Solar Cell remote, as well as your TV’s interface. There are many guides and manuals you can download from Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A TV under "Samsung Neo QLED 4K” > “A Model Lineup" > and choose the guides you would like to download. The e-Manual is also embedded into your TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung’s new 2021 QN90A Neo QLED 4K Smart TV. I am happy to hear that our Quantum Matrix Technology is delivering great black levels and superb color. The intense picture is powered by our exclusive Mini LED designed technology for hyper-focused brightness and dimming in all the right areas.
We appreciate your feedback on the Solar Cell remote, as well as your TV’s interface. There are many guides and manuals you can download from Samsung's website by clicking "Support" > "Manuals & Software" > "TVs & Home Theater" > "TVs". From there, you can select the QN90A TV under "Samsung Neo QLED 4K” > “A Model Lineup" > and choose the guides you would like to download. The e-Manual is also embedded into your TV itself under Settings > Support > Open e-Manual.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The product is very smart clear and easy to use
on June 29, 2021
Posted by: Nas19
[This review was collected as part of a promotion.] I loved that TV it is absolutely great TV and it is good for video games and watch movies on it and so much more
Written by a customer while visiting Samsung US
Customer Rating
5
The picture are very clear
on June 29, 2021
Posted by: ConvertedSouls
[This review was collected as part of a promotion.] I use my tv for mostly Netflix. It works great and I use it all the time.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for gaming and watching media.
on June 29, 2021
Posted by: DigitalC
[This review was collected as part of a promotion.] I use this tv mostly for gaming on xbox series x and playstation 4 pro. It really looks amazing. I love the gaming features the tv has and 120 FPS for games that support it are always a plus.
I also use the tv for watching YoutubeTV, Youtube, Netflix, Disney Plus, etc. Picture quality is great, viewing angles are great. Out of all the devices I use to watch YouTubeTV this one makes the picture look the best even when the streams are 720p.
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture clarity
on June 29, 2021
Posted by: Heels1224
[This review was collected as part of a promotion.] Previously had the 2016 SUHD which had great pic in the beginning but the last few months it’s like the contrast was turned down. Could not manually correct it so I just got fed up and bought the QN90A. Could not be happier with it. Great tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Marvelous
on June 29, 2021
Posted by: Mar22
[This review was collected as part of a promotion.] I like all the channels Samsung plays.
I can see a lot of shows I grew up with in the past.
Since I’m new to this tv it a joy to explore.
The remote is very modern and the solar part is a added joy.
The tv make me want to watch tv.
Before I wasn’t to much in tv, also I love playing my Quests games with my PS4.
Hoping by Christmas I can upgrade to a PS5, ( another reason why I purchased this tv.
I can see a lot of shows I grew up with in the past.
Since I’m new to this tv it a joy to explore.
The remote is very modern and the solar part is a added joy.
The tv make me want to watch tv.
Before I wasn’t to much in tv, also I love playing my Quests games with my PS4.
Hoping by Christmas I can upgrade to a PS5, ( another reason why I purchased this tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great
on June 29, 2021
Posted by: SirPlagueis
[This review was collected as part of a promotion.] The TV looks great and has tons of nice features like airplay, casting, built-in smart applications, etc.
The only problem I have experienced is that the Q-Symphony feature which syncs the sound with a Samsung soundbar does not work well. Frequently the sound is out of sync, the soundbar will cut out for a second and it doesn't match the picture. I've tried adjusting the sound delay of both the tv and the soundbar, but whenever I get it to the right point, the bar will cut out for a second and screw up the syncing again.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi SirPlagueis,
Thank you for choosing Samsung's QN90A Neo QLED 4K TV and for sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay.
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If you have tried these steps and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing Samsung's QN90A Neo QLED 4K TV and for sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay.
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If you have tried these steps and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for gaming
on June 29, 2021
Posted by: EricM
[This review was collected as part of a promotion.] The Samsung Q90 is PERFECT for gaming! Checks all the marks I needed for a gaming TV. 4k @120hz with 2.1 HDMI . Extremely clear picture, bright, dark blacks, and lag input is virtually unnoticeable. HDR makes those colors pop that much more! Definitely worth the price.
Written by a customer while visiting Samsung US