Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Perfect TV
on June 29, 2021
Posted by: Kev007
[This review was collected as part of a promotion.] Been researching a lot for TVs that can push a PS5. This thing is amazing. Really appreciate the game mode menus that you can see what it’s doing live and make changes on the fly. Super clear picture, I don’t have reflections bothering me, seems to perform in the dark and light with no problems. Sound is amazing too for just TV speakers. Definitely recommend this TV for gamers as well as general TV watching.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV with a center stand
on June 29, 2021
Posted by: Shane75
[This review was collected as part of a promotion.] All the apps I need to stream are available and the guide for OTA channels is great. Works well with my Vizio soundbar. I hated to pay this much for a TV, but I have a corner TV that limits the stand size. I replaced an LG with the V-style legs. It seems most new TVs in my size profile continue with those legs, but have moved them closer to the edge. They would all fall off the back of the table. This has a single, heavy, center-mount stand which worked perfectly in my limited space.
Written by a customer while visiting Samsung US
Customer Rating
5
An elderly couple need an outstanding television
on June 29, 2021
Posted by: Seniorsluvtv2
[This review was collected as part of a promotion.] The value of an awesome picture is very important to us. Watching our sports and movies on our new Samsung has added lots of pleasure to our life. We addd a Samsung sound bar and woofer to make the experience even better. So happy that I convinced my husband to get the best.
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung TV
on June 29, 2021
Posted by: Goldieoldie
[This review was collected as part of a promotion.] This TV is in our living room. We love the size, picture quality, voice control and brightness. Our previous TV was a 55” Sony .Bravia. We really liked it and has served us well.
We decided to buy a larger one and decided on the Samsung.
It’s a great TV, so far.
We decided to buy a larger one and decided on the Samsung.
It’s a great TV, so far.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV
on June 29, 2021
Posted by: MotorHawg
[This review was collected as part of a promotion.] Hard to re adjust screen size/aspec ratio. Too tall for nromal viewing ... seems stretched ...
Written by a customer while visiting Samsung US
Customer Rating
5
Streaming and Games
on June 29, 2021
Posted by: Naydot
[This review was collected as part of a promotion.] I use my TV to streaming and playing games. I haven't been able to using the gaming features of computer gaming, but I am interested to get a chance to play around with those features as well. I stream through a number of different apps and although not all are available there are some that are large and this TV has enough space for them and more. I love the Google assistant and Alexa integration. And I love Samsung TV plus. Asian Crush is my go to channel.
Written by a customer while visiting Samsung US
Customer Rating
4
Second one is fine
on June 29, 2021
Posted by: FitUserID2rules
[This review was collected as part of a promotion.] Our first was DOA but quickly replaced.
Pluses: Picture is great and it communicates well with the high end sound bar we purchased at the same time. The anti-glare coating works well in our very bright room. There are a multitude of apps built in and a store to add others.
I have two minor complaints:
1) The included remote will not work our xfinity X1 cable box. I believe this is an IR versus RF issue.
2) You can't remove a lot of the included apps. By all means offer folks easy access to streaming services but don't make us clutter up our interface with ones we don't use.
Pluses: Picture is great and it communicates well with the high end sound bar we purchased at the same time. The anti-glare coating works well in our very bright room. There are a multitude of apps built in and a store to add others.
I have two minor complaints:
1) The included remote will not work our xfinity X1 cable box. I believe this is an IR versus RF issue.
2) You can't remove a lot of the included apps. By all means offer folks easy access to streaming services but don't make us clutter up our interface with ones we don't use.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi FitUserID2rules,
Thank you for your purchase and review of the 2021 QN90A Neo QLED 4K TV. I am glad that you are enjoying its spectacular image quality. Distinguished by our Quantum Matrix Technology, you are enjoying a brilliantly intense, hyper-focused picture powered by tiny light cells using exclusive Mini LED designed technology. Hear what happens where it happens, with sound that flows from all sides of the TV — including the center — to track the on-screen action with pinpoint accuracy for an enhanced, realistic 3D experience with Object Tracking Sound+ (OTS+).
You can control your connected devices using your TV remote by following these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI, and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
If you’ve tried these steps and your TV remote is not connected, you may first want to check to see if your remote is fully charged. Next, you may want to contact your cable company to see if an upgraded box is available.
Please also be sure that the distance between the cable box and TV is not too far apart. Then reset the connection of your remote by going to Source > Universal Remote Setup.
While some apps cannot be deleted, you can delete most apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here.
You also have the option to remove apps from your TV’s App launcher.
From the Home screen, navigate to the app you want to remove. Then, press the Down button on your remote, and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your purchase and review of the 2021 QN90A Neo QLED 4K TV. I am glad that you are enjoying its spectacular image quality. Distinguished by our Quantum Matrix Technology, you are enjoying a brilliantly intense, hyper-focused picture powered by tiny light cells using exclusive Mini LED designed technology. Hear what happens where it happens, with sound that flows from all sides of the TV — including the center — to track the on-screen action with pinpoint accuracy for an enhanced, realistic 3D experience with Object Tracking Sound+ (OTS+).
You can control your connected devices using your TV remote by following these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI, and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
If you’ve tried these steps and your TV remote is not connected, you may first want to check to see if your remote is fully charged. Next, you may want to contact your cable company to see if an upgraded box is available.
Please also be sure that the distance between the cable box and TV is not too far apart. Then reset the connection of your remote by going to Source > Universal Remote Setup.
While some apps cannot be deleted, you can delete most apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here.
You also have the option to remove apps from your TV’s App launcher.
From the Home screen, navigate to the app you want to remove. Then, press the Down button on your remote, and select Remove. Select Remove again to confirm. You can also move an app to another location by selecting Move.
If there is anything we can do to further assist and improve your user experience, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great color great sound
on June 29, 2021
Posted by: Msdee
[This review was collected as part of a promotion.] I use my TV for movie, tv shows news and games shows.
Written by a customer while visiting Samsung US