Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Incredible picture
on June 29, 2021
Posted by: Rondalar
[This review was collected as part of a promotion.] The picture is incredibly clear. The colors are absolutely vibrant. The set up was easy as could be. I wish we had more wall space to purchase the larger unit.
Written by a customer while visiting Samsung US
Customer Rating
5
Picture is outstanding
on June 29, 2021
Posted by: Riley
[This review was collected as part of a promotion.] It navigates very easily and the selections are also very easy ...picture is great
Written by a customer while visiting Samsung US
Customer Rating
4
Very Bright Screen that needs some tweaks
on June 29, 2021
Posted by: TheHammer
[This review was collected as part of a promotion.] Used for movie watching, set to Filmmaker mode, local dimming high and motion smoothing settings 3x3. You’re welcome. View angle is great for a VA panel. Remote easily fits in hand and easy to use. Pedestal stand works best for credenza etc. HATE forced privacy agreement. Overall great upgrade if you are ready but certain OLEDs might scratch more itches.
Written by a customer while visiting Samsung US
Customer Rating
5
Bright!!
on June 29, 2021
Posted by: Dion
[This review was collected as part of a promotion.] Samsung has really hit it out of the park with this TV. The colors are magnificent. The best part is that you can leave your TV on all day and on the same channel and not have to worry about it going bad..
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture and and very fast loading
on June 29, 2021
Posted by: Dustydog
[This review was collected as part of a promotion.] I mainly use this tv for streaming but some times I play games on it. I used to use another device to watch Netflix or hulu but this tv has an amazing connection speed and the interface has no lagging issues which makes it pleasant to use the apps through the tv.
I have two issue with this product however and one they can fix with a simple update.
First issue is the tv does not have an option for downloading the twitch tv app, hopefully thats not an issue in the future. The second issue is blooming occurs when credits role on a black screen or there are bright objects on a dark screen. Its not the biggest issue of all time but i do notice it.
First issue is the tv does not have an option for downloading the twitch tv app, hopefully thats not an issue in the future. The second issue is blooming occurs when credits role on a black screen or there are bright objects on a dark screen. Its not the biggest issue of all time but i do notice it.
Other than those issues this is a fantastic product and i highly recommend it to you if you're on the fence about getting this tv.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi Dustydog,
I am happy to hear that you are enjoying your new 2021 QN90A Neo 4K QLED TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
We appreciate you sharing your experience with using the streaming apps. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am happy to hear that you are enjoying your new 2021 QN90A Neo 4K QLED TV and for sharing details of your image quality. Quantum Matrix Technology is powered by exclusive Mini LED designed technology engineered to give you hyper-focused brightness and dimming in all the right areas. To optimize your picture quality, please be sure your firmware is up to date with version 1560.5 which includes picture quality updates. You can check this by going to: Settings > Support > Software Update.
We appreciate you sharing your experience with using the streaming apps. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 29, 2021
Posted by: Lovethistv
[This review was collected as part of a promotion.] Had a OLED before and this compares very well. Good quality picture and the built-in sound is adequate for my living room. Have had it for just a few months. Hope it lasts for a reasonable number of years, beyond the extended warranty that I have purchased. This is because my OLED only lasted 3 years, and I did not have extended warranty for it.
Will recommend this TV. Also, though it applies to any tv these day, recommend buying the extended warranty.
Will recommend this TV. Also, though it applies to any tv these day, recommend buying the extended warranty.
Written by a customer while visiting Samsung US
Customer Rating
3
The picture not any better than last year's model
on June 29, 2021
Posted by: Sunshine2
[This review was collected as part of a promotion.] We watch both comcast provided channels and streaming apps. Some apps are slow to response initially.
Voice sync is not good on either comcast or apps.
Need to use remotes from Samsung and Comcast to switch between apps and regular channels.
Once a set blue tooth speakers were selected was unable to add additional set blue tooth speakers.
Yes, the picture is good as last year's model.
Why do i still have it? Good question. I haven't decided if all these problems are the product, comcast or me. All i can say is we didn't have these problems with last year's model.
Voice sync is not good on either comcast or apps.
Need to use remotes from Samsung and Comcast to switch between apps and regular channels.
Once a set blue tooth speakers were selected was unable to add additional set blue tooth speakers.
Yes, the picture is good as last year's model.
Why do i still have it? Good question. I haven't decided if all these problems are the product, comcast or me. All i can say is we didn't have these problems with last year's model.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Sunshine2,
Thank you for choosing Samsung’s QN90A TV and sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
You can control your Comcast cable using your TV’s remote by following these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
Please keep in mind when pairing Bluetooth devices to your TV, the connection is one-to-one – meaning your TV can only connect one Bluetooth device at a time. However, you can still output audio from both your TV speakers and Bluetooth devices simultaneously.
Go to Settings > General > Accessibility > Multi-output Audio.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung’s QN90A TV and sharing your experience with sound delay issues. It could possibly be a source issue, but if you are hearing an audio delay across all sources/channels and you have a Home Theatre System or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Settings > Sound > Expert Settings > Digital Output Audio Delay
Please know that our 2021 TVs do have an audio Pass-Through feature. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV go to: Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
You can control your Comcast cable using your TV’s remote by following these set-up steps:
1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote.
2) Press the Home button on your TV remote to access the Home Screen. Using the directional pad on the remote, navigate to Source. When the selector is placed over Source, the Source menu will appear. Press UP on the directional pad to access Universal Remote.
3) Select Universal Remote on the Source screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected.
4) Your TV and the remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you need to re-register the device.
Please keep in mind when pairing Bluetooth devices to your TV, the connection is one-to-one – meaning your TV can only connect one Bluetooth device at a time. However, you can still output audio from both your TV speakers and Bluetooth devices simultaneously.
Go to Settings > General > Accessibility > Multi-output Audio.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV I’ve ever owned.
on June 29, 2021
Posted by: Mike
[This review was collected as part of a promotion.] The color is outstanding and the picture quality is second to none. The animated shows my kids watch look as real life as you can get.
Written by a customer while visiting Samsung US