Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Great TV & Picture but Dolby Atmos Issue
on September 12, 2022
Posted by: kiru
great tv with awesome pictures especially when watching hdr content. my only complaint is dolby atmos doesn't work on the netflix app that is pre-installed on the tv from time to time. tried resetting the tv, enabled all recommend settings but no luck so far. other applications seem to support dolby atmos fine (apple tv, hbo max, etc). tv software version is 2101. i believe the recent firmware update broke the atmos feature on netlix. hope there is a fix coming soon.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb detail in the colors
on April 5, 2021
Posted by: Feliciano
[This review was collected as part of a promotion.] Great product and easy to use and set up.
The built in controls to set up the various functions was Great.
The ability to set up the remote access the varying degrees of colors and sounds are nice.
My family is amazed and in wonderment as to this
The details are unbelievable
I have folks who have asked where I purchased the TV.
Thanks
The built in controls to set up the various functions was Great.
The ability to set up the remote access the varying degrees of colors and sounds are nice.
My family is amazed and in wonderment as to this
The details are unbelievable
I have folks who have asked where I purchased the TV.
Thanks
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
Feliciano:
I’m happy to hear that you found setup to be easy, and you and your family are now enjoying the details brought to you by Quantum HDR 32x, designed to bring details to life with ultra-rich color, deep contrast, and HDR10+ dynamic tone mapping that shifts the color and contrast scene by scene for spectacular clarity.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I’m happy to hear that you found setup to be easy, and you and your family are now enjoying the details brought to you by Quantum HDR 32x, designed to bring details to life with ultra-rich color, deep contrast, and HDR10+ dynamic tone mapping that shifts the color and contrast scene by scene for spectacular clarity.
Samsung Customer Support is here to help if you need assistance or have questions regarding features, functions, setup and more. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating
on January 16, 2022
Posted by: Megan
from Port Orchard, WA
i've owned the tv for a little over 6 months, it was mounted as soon as it arrived and never touched again.
the screen is starting to discolor and no amount of messing with the settings myself will it go away. there is also screen burn from previous you tube videos that i have had playing. i was under the impression that qled tv's could not get burn in but apparently i was wrong.
the first 5 months of owning the tv went perfectly fine and i loved it. it's been in the last month that the screen has started failing. i have switched out cords and attempted troubleshooting but nothing is working.
it's been frustrating to say the least.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 17, 2022
Megan,
Thank you for choosing Samsung's QN90A and for your review. We appreciate you sharing your experience with screen abnormalities you are seeing on your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for choosing Samsung's QN90A and for your review. We appreciate you sharing your experience with screen abnormalities you are seeing on your TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
For gaming and movie enthusiasts.
on April 4, 2021
Posted by: Wolfgang4077
[This review was collected as part of a promotion.] I use my TV for gaming and movies, mostly. Super wide gaming mode makes for awesome game play. Full array mini led and qled color, create an impressive experience. My movies seem almost like I'm in it.
Written by a customer while visiting Samsung US
Customer Rating
1
Performance is great but durability is pathetic
on November 29, 2021
Posted by: Danny M
from Cincinnati, OH
i've had this since it came out and the tv was great. all the good disappeared when i turned the swivel mounted tv and turned it back to find an under the screen crack in the upper right corner. it takes no pressure at all to turn my mount so the tv breaking from this blows my mind. of course the warranty won't cover such a fragile product either. i've never been this angry/disappointed w/ a samsung product.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 30, 2021
Danny M,
We appreciate you sharing your situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely cause.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you sharing your situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely cause.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
1000 hours in, I give it an A+
on May 6, 2021
Posted by: Chardkidd
from WAYNE
Gender:Female
[This review was collected as part of a promotion.] After approximately 100 hours of use, here are my current thoughts regarding this product;
1. Picture Quality
The picture quality of this product incredible. Whether it be streaming movies or playing video games, the quality is the best I have ever seen
. Being a long time video gamer, I have watched the development of graphics and CGI develop over time. This television has unlocked the greater image quality that I have ever seen. The picture quality and brightness of this product is easily the most standout feature.
. Being a long time video gamer, I have watched the development of graphics and CGI develop over time. This television has unlocked the greater image quality that I have ever seen. The picture quality and brightness of this product is easily the most standout feature.
2. Smart Features
I have no complaints in regard to the content provided among the smart features. I have been able to access every streaming service I use with ease. From the start, I found the organization of these features to be relatively easy to work with and well formatted.
3. Design
This product is beautifully crafted. I was very surprised by how light the television was despite its very large size. The sleek finish and low profile fit great in any modern home. I was also very pleased with the heavy duty stand that came with the television. I feel that it provides a nice design with maximum security to prevent the television from falling forward or backward.
4. My experience with this product
From day one, I have been playing PlayStation 5 video games on this television. The picture quality is breathtaking, especially when combined with the latest generation of video game consoles. I am also a huge Star Wars fan and frequently re watch the series on a variety of platforms. After watching Star Wars: A New Hope (1977), I was shocked at the picture quality I was getting from a movie that is 44 years old.
Overall, I am very grateful for this opportunity and am still amazed at how beautiful this product is, both in design and functionality. Without a doubt, the best television I have ever used or owned.
Written by a customer while visiting The Insiders
Customer Rating
1
Audio and Video are NOT Synchronized
on September 6, 2021
Posted by: Th3L0n3Ra1d3r5
[This review was collected as part of a promotion.] All good except Audio and Video are NOT Synchronized and the warranty process is a nightmare … now over a month and still going through the warranty process to hopefully get this fixed.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 7, 2021
Th3L0n3Ra1d3r5,
Thank you for purchasing the Samsung QN90A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1708.0 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the Samsung QN90A TV and for sharing your experience with sound delays. Please be sure your firmware is up to date with version 1708.0 which includes updates to address lip sync or audio delays that you are experiencing. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The best TV in this segment/class.
on February 23, 2022
Posted by: Kenza
from Daly City
the picture and brightness is the best in its class. not many 85 inch tv out there to choose from. the processor is fast and tv turns off and on instantly. the remote can be better. it is very sensitive and a slight touch would kick you out of your show you are watching and then you have to navigate through to return to what you were watching. still a good tv. no burn ins compared to oleds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US