Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Fantastic
on November 14, 2021
Posted by: spanky
from nc
at first i thought it was just another tv. i had thoughts about returning it. then i started using adjustments to the picture settings. after a few days i discovered, wow, i get it. you have to become aware of what your tv from samsung can do. samsung has an amazing picture quality as just a tv, then, wait till you discover hdr mode, it really captivated me and my entire family. dolby vision too. i would give it 10 stars if i could. thank you samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my samsung tv!
on November 17, 2021
Posted by: 1ftblaster
[This review was collected as part of a promotion.] I use my tv primarily for streaming from Netflix, Prime and YouTube.
Written by a customer while visiting Samsung US
Customer Rating
5
My new favorite TV ever...
on April 14, 2021
Posted by: Dollunit
from Saint Cloud
Gender:Male
[This review was collected as part of a promotion.] My ‘high water mark’ for TVs has been our daily driver OLED TV from 2-3 years ago, and an older Plasma from around 2012 I’ve been using in my home office as a secondary PC monitor and to game on. My love of sports and video games has never meshed well with LCD TVs in the past. But that has changed. This TV is fantastic.
To start with, it looks great and stylish. It’s thin—almost as thin as our OLED—and has slim bezels. I am mid refresh in my office currently, so I haven’t been able to mount the TV yet, so I’m using it with the stand which looks nice as well—it’s also heavy and sturdy. As for the picture, some of the reasons I’d preferred OLED and Plasma TVs was black levels and blooming. This TV does both very well thanks in part to the mini LEDs with dimming zones which lead to great black depth and excellent contrast. Out of the box the picture was oversaturated a bit, but after tuning properly the picture is amazing. It honestly has the best color reproduction and black levels I’ve ever had on a TV (that isn’t an OLED). Brightness is…wow. HDR content pops and jumps off the screen.
Gaming. This was one of the biggest reasons I went with this TV was for gaming. It has an HDMI 2.1 port allowing for 120hz/4K gaming (when gaming consoles take advantage of it). Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM). It also recognized my PS5 and Xbox automatically and added it to the input and puts the TV in Game Mode automatically when that input is selected—such a nice feature when you’re used to manually turning it on and off with other TVs. Input lag is low to nonexistent. Gaming is judder-free. This TV is providing me a gaming experience that I’ve never had before, it’s amazing and a game changer.
Other more minor things I’ve come to appreciate included being SmartThings ready. I was able to connect it to my smart home set up via the app and did all the initial setup via the SmartThings app, including registering the TV. I can also all my SmartThings scenes on the TV and initiate them via the remote. It also lets you choose which assistant you want to use; I went with Google Assistant as it’s what I use for my smart home setup. There’s even a mic button on the remote. Speaking of the remote, it’s very nice. It’s small, solar chargeable and doesn’t have a ton of buttons on it but has everything I’ve needed.
A tip of the cap to Samsung. This TV is amazing.
To start with, it looks great and stylish. It’s thin—almost as thin as our OLED—and has slim bezels. I am mid refresh in my office currently, so I haven’t been able to mount the TV yet, so I’m using it with the stand which looks nice as well—it’s also heavy and sturdy. As for the picture, some of the reasons I’d preferred OLED and Plasma TVs was black levels and blooming. This TV does both very well thanks in part to the mini LEDs with dimming zones which lead to great black depth and excellent contrast. Out of the box the picture was oversaturated a bit, but after tuning properly the picture is amazing. It honestly has the best color reproduction and black levels I’ve ever had on a TV (that isn’t an OLED). Brightness is…wow. HDR content pops and jumps off the screen.
Gaming. This was one of the biggest reasons I went with this TV was for gaming. It has an HDMI 2.1 port allowing for 120hz/4K gaming (when gaming consoles take advantage of it). Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM). It also recognized my PS5 and Xbox automatically and added it to the input and puts the TV in Game Mode automatically when that input is selected—such a nice feature when you’re used to manually turning it on and off with other TVs. Input lag is low to nonexistent. Gaming is judder-free. This TV is providing me a gaming experience that I’ve never had before, it’s amazing and a game changer.
Other more minor things I’ve come to appreciate included being SmartThings ready. I was able to connect it to my smart home set up via the app and did all the initial setup via the SmartThings app, including registering the TV. I can also all my SmartThings scenes on the TV and initiate them via the remote. It also lets you choose which assistant you want to use; I went with Google Assistant as it’s what I use for my smart home setup. There’s even a mic button on the remote. Speaking of the remote, it’s very nice. It’s small, solar chargeable and doesn’t have a ton of buttons on it but has everything I’ve needed.
A tip of the cap to Samsung. This TV is amazing.
Written by a customer while visiting Samsung US
Customer Rating
5
I Love it!
on April 30, 2021
Posted by: deja101
from Windsor Mill
Gender:Female
[This review was collected as part of a promotion.] This is my first Samsung tv and I think they’ve won me over. I love my QLED & it makes my series X look awesome. Can’t wait to show all my friends.
The set up was super easy. I had it set up within 5 mins after hanging it on my wall. A few updates and it was ready to go. I haven’t tried the Q symphony features yet but I plan to get a Q series sound bar to try it out. It’s big and bright and I have zero problems with viewing it glare even with a large window in the room. I put led lights on the back of it and now it’s the center of attention in my office.
The set up was super easy. I had it set up within 5 mins after hanging it on my wall. A few updates and it was ready to go. I haven’t tried the Q symphony features yet but I plan to get a Q series sound bar to try it out. It’s big and bright and I have zero problems with viewing it glare even with a large window in the room. I put led lights on the back of it and now it’s the center of attention in my office.
The features are amazing. The solar powered remote is a breath of fresh air. I open my windows daily for my plants so knowing I don’t have to worry about switching batteries in my tv remote is great. The game mode is also great. Playing on my series x is a blast. I can quickly switch to game mode and see the frame rate of the game I’m playing or even switch aspect ratios if I connect my pc. 4K 120Fps is great. The art mode is really nice as well. I’ve used it when cleaning or simply showing off the tv. I can’t wait to try the Samsung health app on the tv.
I’m in love with my new tv. Thanks Samsung
I’m in love with my new tv. Thanks Samsung
Response from The InsidersBy Samsung Solutions, Samsung Brand Ambassador, May 3, 2021
deja101:
I’m happy to hear you are enjoying all the features of your new QN90A Neo QLED TV. Motion Xcelerator Turbo+ provides enhanced motion clarity allowing you to advantage of newer Next-Gen gaming capabilities. Super Ultrawide GameView broadens your view with 21:9 and 32:9 screen ratios that give you the extra edge to maximize the gaming experience & Game Bar gives you an on-screen menu that lets you make real-time adjustments to screen ratio, input lag check, FPS, HDR, wireless headset settings and more.
Paring this TV with one of our Q Series soundbars will give you the added feature of Q-Symphony where sound from your soundbar and your TV's speakers are synchronized to play at the same time providing a deep surround experience.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I’m happy to hear you are enjoying all the features of your new QN90A Neo QLED TV. Motion Xcelerator Turbo+ provides enhanced motion clarity allowing you to advantage of newer Next-Gen gaming capabilities. Super Ultrawide GameView broadens your view with 21:9 and 32:9 screen ratios that give you the extra edge to maximize the gaming experience & Game Bar gives you an on-screen menu that lets you make real-time adjustments to screen ratio, input lag check, FPS, HDR, wireless headset settings and more.
Paring this TV with one of our Q Series soundbars will give you the added feature of Q-Symphony where sound from your soundbar and your TV's speakers are synchronized to play at the same time providing a deep surround experience.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting The Insiders
Customer Rating
5
Excellent TV!
on April 20, 2021
Posted by: MamaDoll
from Saint Cloud
Gender:Female
[This review was collected as part of a promotion.] I am the secondary user of this TV in our home, my husband uses it primarily but we've watched a few streaming shows and some ballgames on it together and the first thing that I noticed is the brightness. I can't believe how bright and vibrant the picture is. We have an OLED TV as our main family room TV and I've always thought it looked so good, and I still do, but it's nowhere near as bright as this one. The colors really pop! My husband tends to enjoy watching in the dark, and when we did that it might have been a bit too bright for me, but with lights on or normal daylight it was perfect. Love the way it looks physically as well, it's thin and light, and has such little bezel around the frame. We're a big smart home family and it was really cool how we could set up the TV using Smart Things app and can control everything via Assistant or the virtual remote on our phones, but I use use the included remote because it's really cool too. The remote is great, small form factor, 'minimalist' but with all the buttons we need, it's rechargeable via solar panel on the back, and it has an Assistant button right on it for voice commands. The smart apps all work really well, too, but if I'm being honest I like to use the free TV channels Samsung provides and just leave it on the Bob Ross channel. It has a pretty neat ambient art mode too, if you like to leave the TV on when not in use. I like this TV so much, I'm trying to talk my husband into swapping it with the OLED in our family room so I can use it more, but he play his video games on it and it has HDMI 2.1 on one of the ports so it makes his games look that much better, so I'm probably gonna lose that battle.
Overall, it's an excellent tv so far and I'm really looking forward to using it more when I can to find any other neat tricks, or other options I haven't found yet.
Written by a customer while visiting The Insiders
Customer Rating
5
Picture Perfect!
on May 13, 2021
Posted by: Residentstalker1
from VICTORVILLE
Gender:Female
[This review was collected as part of a promotion.] The QN85A 75" TV is the best there is! The picture quality is perfect, crystal clear graphics from edge to edge and seamless transition from scene to scene. Whether gaming or watching your favorite shows, you get bright colors and perfect graphics. This TV also comes with 3 HDMI ports with easy access to all of them for easy access to hook up gaming/accessories. The sound quality is great, either using the TVs speakers or a stereo system. Easy installation of any device! You can set up the TV to control your stereo if you'd like. The initial set up was easy, the TV guides you through in a matter of minutes. You have options of apps, many to choose from to handle all your streaming needs. You can also control your TV using your existing smart home! The remote has a voice feature as well, so you can easily open your apps. No need for outside streaming devices, this TV has it all. The remote is cool, no batteries required. You can charge it by sunlight or by USB. I like the simple remote, not many buttons, so no confusion on what button does what. This TV is an absolute gamechanger! I find more and more neat things each day that makes me fall more in love! Great TV!
Response from The InsidersBy Samsung Solutions, Samsung Brand Ambassador, May 17, 2021
Residentstalker1:
It’s great to hear that you are happy with the picture of your new 2021 QN85A Neo QLED 4K Smart TV. The incredible image is powered by our new Quantum Mini LED technology which provides ultra-fine light control and deep black levels. Quantum Matrix Technology provides you with a bright picture with excellent contrast and color accuracy.
Please know that your TV actually has 4 HDMI ports all of which support Auto Low Latency Mode (ALLM), Dynamic Metadata (HDR10+), and Variable Refresh Rate (VRR). High Frame Rate (HFR) 4K@120Hz is supported in “HDMI In 4”. The “HDMI In 3” port further supports eARC.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It’s great to hear that you are happy with the picture of your new 2021 QN85A Neo QLED 4K Smart TV. The incredible image is powered by our new Quantum Mini LED technology which provides ultra-fine light control and deep black levels. Quantum Matrix Technology provides you with a bright picture with excellent contrast and color accuracy.
Please know that your TV actually has 4 HDMI ports all of which support Auto Low Latency Mode (ALLM), Dynamic Metadata (HDR10+), and Variable Refresh Rate (VRR). High Frame Rate (HFR) 4K@120Hz is supported in “HDMI In 4”. The “HDMI In 3” port further supports eARC.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing!!!
on March 30, 2021
Posted by: MariaP77
from Miramar
Gender:Female
[This review was collected as part of a promotion.] This is very exiting!!! When we received the TV, we got into the unboxing right away. For a TV of its size (75”) it was a really simple, step by step, process that allows you to install the base without having to remove the TV from the box entirely, just the top part. The guide is clear and easy to follow and you really only need someone to help you lift the TV to its final position after installing the base.
Once this was done, we turned it on and went through the initial set-up. You are welcomed with a series of graphics and sounds that shows you what the TV can do (It was amazing!) and then you follow a series of simple screens to connect external devices, connect to the internet and sign in into your Samsung account. Again, really simple, intuitive and fast. Within minutes we were already watching TV. We are, of course, still playing with the features and looking into every bit of settings we can to really get a full experience and I think this can take weeks because there are many options we did not have before and did not know we needed, like the Ambient Mode, which is becoming a “thing” in our house. Everybody wants their turn to select their preferred Ambient… so, it’s been fun!
We have been streaming movies, live sports and concerts (all in 4K) and that’s when you really see the difference. Samsung really hit it out of the park with this new technology. The quality of the picture, level of detail, the depth, the richness of colors and the blacks are simply ESPECTACULAR!!! On action movies, for example, whenever you get to a chase scene and there are a million things happening at once and at high speed, you still get to see the small details on the picture and the sound.
We have been Samsung customers for quite a while and this piece of art only reaffirms that bond. I can easily say we will continue not only being Samsung customers for life, but we will continue sharing our experience with friends and family for them to join in on the Fun!
Once this was done, we turned it on and went through the initial set-up. You are welcomed with a series of graphics and sounds that shows you what the TV can do (It was amazing!) and then you follow a series of simple screens to connect external devices, connect to the internet and sign in into your Samsung account. Again, really simple, intuitive and fast. Within minutes we were already watching TV. We are, of course, still playing with the features and looking into every bit of settings we can to really get a full experience and I think this can take weeks because there are many options we did not have before and did not know we needed, like the Ambient Mode, which is becoming a “thing” in our house. Everybody wants their turn to select their preferred Ambient… so, it’s been fun!
We have been streaming movies, live sports and concerts (all in 4K) and that’s when you really see the difference. Samsung really hit it out of the park with this new technology. The quality of the picture, level of detail, the depth, the richness of colors and the blacks are simply ESPECTACULAR!!! On action movies, for example, whenever you get to a chase scene and there are a million things happening at once and at high speed, you still get to see the small details on the picture and the sound.
We have been Samsung customers for quite a while and this piece of art only reaffirms that bond. I can easily say we will continue not only being Samsung customers for life, but we will continue sharing our experience with friends and family for them to join in on the Fun!
Written by a customer while visiting The Insiders
Customer Rating
5
Big Bright & Beautiful
on June 7, 2021
Posted by: AvaSophia
from Orland park
Gender:Female
[This review was collected as part of a promotion.] We received the 75' Samsung QN90A Samsung Neo QLED. This TV is so much bigger than our outgoing 65 inch. The picture is so bright and colorful, it's amazing to just watch movies and TV shows. I love the Netflix and Amazon Video shortcuts on the controller, and everything is so easy to use and intuitiuve. I think its neat how the controller charges itself also. I love watching YouTube music videos while doing things around the house, I find myself stopping just to watch. Kids also love to play Stadia on the TV, it's incredible to play video games on such a large television, at times its seems almost too big, if that's possible. The TV looks great in the house, the bezels are nonexistent and it just looks good, we get tons on compliments on the TV. Overall, we are extremely happy with this television, its far and away the best TV I've seen and its a pleasure to watch TV. It makses movies look so good. I would absolutely recommend this TV to anyone.
Written by a customer while visiting The Insiders