Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
3
It has a big screen
on April 1, 2021
Posted by: Imposter333
[This review was collected as part of a promotion.] I will use the tv to learn how to draw better, and watch movies, TV shows and anime.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 5, 2021
Imposter333:
Thank you for purchasing Samsung’s 2021 QN85A Neo QLED TV. Great to hear that you will be using your TV for learning how to draw, movies, TV, and anime. I hope you are enjoying the 100% Color Volume with Quantum Dot giving you a billion stay-true colors, even in the brightest scenes.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung’s 2021 QN85A Neo QLED TV. Great to hear that you will be using your TV for learning how to draw, movies, TV, and anime. I hope you are enjoying the 100% Color Volume with Quantum Dot giving you a billion stay-true colors, even in the brightest scenes.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
4
Great quality
on March 30, 2021
Posted by: GamerMom
[This review was collected as part of a promotion.] My boys use this TV for gaming. It's a great size to fit 2 in the same room. The sound is clear and the picture looks amazing. My boys love it. They say they can play their games better because they can see better
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 7, 2021
GamerMom:
I’m happy to hear that the gaming features of the 2021 QN90A are bringing your boys’ gaming to the next level. Neo QLED TV featuring Motion Xcelerator Turbo+ provides enhanced motion clarity takes advantage of newer Next-Gen gaming capabilities. Super Ultrawide GameView broadens your view with 21:9 and 32:9 screen ratios that give you the extra edge to maximize the gaming experience & Game Bar gives you an on-screen menu that lets you make real-time adjustments to screen ratio, input lag check, FPS, HDR, wireless headset settings and more.
Should you ever have questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I’m happy to hear that the gaming features of the 2021 QN90A are bringing your boys’ gaming to the next level. Neo QLED TV featuring Motion Xcelerator Turbo+ provides enhanced motion clarity takes advantage of newer Next-Gen gaming capabilities. Super Ultrawide GameView broadens your view with 21:9 and 32:9 screen ratios that give you the extra edge to maximize the gaming experience & Game Bar gives you an on-screen menu that lets you make real-time adjustments to screen ratio, input lag check, FPS, HDR, wireless headset settings and more.
Should you ever have questions or need help with any features, functions, settings, etc, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Its reliable works well never had and problems
on April 1, 2021
Posted by: FREE
[This review was collected as part of a promotion.] The tv looks very well. I have 1 mounted to my living room wall. It has a nice picture and i havent had any problems with the unti
Written by a customer while visiting Samsung US
Customer Rating
5
The features are great
on April 2, 2021
Posted by: Pamculver
[This review was collected as part of a promotion.] For streaming movies and video games. I use for my computer when I work
Written by a customer while visiting Samsung US
Customer Rating
3
Pic Quality
on April 28, 2021
Posted by: rayBinod
[This review was collected as part of a promotion.] The technology is good but not happy with the picture Quality.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
rayBinod:
Thank you for sharing your thoughts on the picture quality of your new 2021 QN90A Neo QLED TV. If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your thoughts on the picture quality of your new 2021 QN90A Neo QLED TV. If the picture you are seeing out-of-the-box are not to your liking, there are several picture settings you may want to try adjusting.
You can select the Picture Mode that provides the best viewing experience. Go to Home > Settings > Picture > Picture Mode
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.
You can also go to: Settings > Picture > Expert Settings > to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung tv has the best quality ive ever seen
on April 23, 2021
Posted by: Goonieshophard
[This review was collected as part of a promotion.] We use our samsung tv for family entertainment only
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable picture quality
on May 2, 2021
Posted by: Luvsamsung
[This review was collected as part of a promotion.] Just perfect for streaming, and just perfect for the home and family.
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on January 29, 2022
Posted by: Annoyed
the entire q series of tv's and soundbars is a joke, they constantly fail to connect via earc, you need to be a network engineer to use them, support is constantly need to triage the issues. can't believe a company this big can't figure this out.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 31, 2022
Hi Annoyed,
Thank you for choosing Samsung's QN90A TV and for sharing the connectivity issues you are experiencing. Please be sure your firmware is up to date with version 1903.0 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope this helps! Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung's QN90A TV and for sharing the connectivity issues you are experiencing. Please be sure your firmware is up to date with version 1903.0 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
I hope this helps! Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US