Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Great picture
on October 11, 2021
Posted by: Rob01
[This review was collected as part of a promotion.] This tv has great picture. I use it for gaming streaming and satellite TV and all look amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Best colors ever
on October 11, 2021
Posted by: Juanxo
[This review was collected as part of a promotion.] We enjoy streaming services on 4k and also some video gaming.
The colors are amazing, the black is real and basically with no blurry image at all.
It really impressed me with the crystal image quality.
And I come from 4k Sony TV before so I know about picture quality and Samsung is above all right now.
The colors are amazing, the black is real and basically with no blurry image at all.
It really impressed me with the crystal image quality.
And I come from 4k Sony TV before so I know about picture quality and Samsung is above all right now.
Written by a customer while visiting Samsung US
Customer Rating
5
Best image ever!!!
on October 11, 2021
Posted by: Gferrari
[This review was collected as part of a promotion.] I stream all day for kiddos, this tv is a live saver! Kids love , easy control, my 3 years old can turn on, select YouTube and stream without me! Kinda scare to see that happening ! But was a great investment and we are getting great family time on this COVID age!
Written by a customer while visiting Samsung US
Customer Rating
5
The picture is amazing
on October 11, 2021
Posted by: Jdwilli
[This review was collected as part of a promotion.] Absolutely love the picture. Definitely a great purcase
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love this tv.
on October 11, 2021
Posted by: Ea7071
[This review was collected as part of a promotion.] I use my television for streaming watching 4K ultra high deaf movies also gaming on my PS5 And this TV handles it all beautifully. The brides are absolutely bright and the blacks are as black as can be. I would definitely recommend this television.
Written by a customer while visiting Samsung US
Customer Rating
5
55 inch Samsung
on October 11, 2021
Posted by: Mjbgnc
[This review was collected as part of a promotion.] Streaming TV watching and listening to music great quality
Durability
Durability
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on October 11, 2021
Posted by: Heavyj73
[This review was collected as part of a promotion.] I use it for streaming, cable, gaming, projecting from my phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture
on October 11, 2021
Posted by: Dgroff14
[This review was collected as part of a promotion.] I use this TV mainly for streaming using my apple tv 4k. The picture quality is phenomenal with deep blacks and rich colors. Only problem I've run into is when streaming 4k content, there is often some lag following the streaming service ads where the sound does not come back for 30 - 45 seconds.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 12, 2021
Dgroff14,
Thank you for your review of the QN85A Neo QLED TV and for sharing your details of your sound cutting out. This may potentially be related to the app, channel or content you are streaming, but if the issue is occurring across multiple app platforms, please try the following steps:
1. Optimize the Smart TV performance with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
2. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
3. If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of the QN85A Neo QLED TV and for sharing your details of your sound cutting out. This may potentially be related to the app, channel or content you are streaming, but if the issue is occurring across multiple app platforms, please try the following steps:
1. Optimize the Smart TV performance with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to Settings > Support > Device Care > Start Device Care
2. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
3. If the audio drop issue is happening when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.
If this does not help, we ask that you contact us for additional troubleshooting or assistance with setting up a service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US