Customer reviews from Samsung US
Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(1,020 Reviews)
Rating breakdown 1,020 reviews
5 Stars
793
4 Stars
152
3 Stars
35
2 Stars
10
1 Star
30
48%of customers recommend this product.
(
33 out of
69)
Customer Reviews for Samsung - 98" Class Neo QLED 4K UHD Smart Tizen TV (2021)
Customer Rating
3
Good tv, horrible remote
on April 20, 2021
Posted by: TvRemote
[This review was collected as part of a promotion.] Pro: The upscale tv quality is superior
Con: 1.) Interface with internet connection could be better. About 50% of the time, the initial connection will get disconnected but then re-connect (annoying but manageable). 2.) The remote keeps getting disconnected and the ONLY way to get it working again is to unplug the tv for 30 seconds (you really need to wait this long) and then press/hold the undo & fast forward buttons (really super annoying)
Next tv purchase will not be a Samsung...I'll go back to Vizo.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 22, 2021
TvRemote:
I am happy to hear that you are happy with the picture brought to you by our Neo Quantum Processor 4K which upgrades every picture to 4K with AI based
processing.
Thank you for sharing your experience with your remote. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
I hope this helps, should you need further assistance, please contact Samsung TV Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I am happy to hear that you are happy with the picture brought to you by our Neo Quantum Processor 4K which upgrades every picture to 4K with AI based
processing.
Thank you for sharing your experience with your remote. If you press any key on the remote, and the LED indicator at the top of your remote stays on for about 3 seconds rather than blinking, please try the following steps to reset your remote:
1) Long press the RETURN key and ENTER key together for about 10 seconds you’re your remote was once paired already with the TV, you do not need to re-pair it again. However, if it was not paired with the TV, pairing must be done after the reset.
2) The RETURN key is on the left side of your remote and looks like a curved, backwards pointing arrow.
3) The ENTER key is the button in the center of your directional ring.
I hope this helps, should you need further assistance, please contact Samsung TV Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
The best product I ever spent money on.
on March 31, 2021
Posted by: Xavier
[This review was collected as part of a promotion.] I used so many smart tv but so far samsung has done better job than any company out there my family enjoys everything about it the grafic the apps. We love everything about it especially when we use it as a family with the nintendo switch amazing thank you samsung and need it up with the great job.
Written by a customer while visiting Samsung US
Customer Rating
5
Best quality
on April 6, 2021
Posted by: Courbis
[This review was collected as part of a promotion.] Perfect for entertainment and movies. At any angle you have full and great view. Love it
Written by a customer while visiting Samsung US
Customer Rating
4
I like the size...
on July 27, 2021
Posted by: Grandroud
[This review was collected as part of a promotion.] Streaming, movies, sports.
The size is great, even else doesn't rise to what Samsung promised. Screen is much less any glare than my previous Samsung QLED (75" CIRCA 2017), interface with Samsung soundbar (Q950A) leaves a lot to be desired with unexplained disconnected from tv despite being connected via high quality eARC HDMI cable. I will say when it is activated the sound quality of tv+soundbar is wonderful. I like the remote too; it's solid and small but does what you need it to.
The size is great, even else doesn't rise to what Samsung promised. Screen is much less any glare than my previous Samsung QLED (75" CIRCA 2017), interface with Samsung soundbar (Q950A) leaves a lot to be desired with unexplained disconnected from tv despite being connected via high quality eARC HDMI cable. I will say when it is activated the sound quality of tv+soundbar is wonderful. I like the remote too; it's solid and small but does what you need it to.
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture, apps/home screen
on September 1, 2021
Posted by: Scott
from Huntley, IL
the picture is very nice. the tv comes with a gaggle of pre-installed apps and sponsored content, and you can't remove them, hide them (remove from home screen). also can't remove live tv icon being first on the home screen.
and don't get me started on the sponsored content.
very upsetting that they don't indicate anywhere on their website or packaging that there is no ad-free experience available with their tv, nor that appletv, peacock, netflix, hulu, amazon, and others, have all paid to ensure that you can't remove or hide their apps, regardless of the fact that you don't wish to subscribe to them, or use them.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 2, 2021
Hi Scott,
Thank you for purchasing the new 2021 QN90A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Neo Quantum Processor 4K which analyzes the signal, source, and content scene-by-scene to optimize your 4K clarity. You get our finest picture ever with Color Volume 100% Quantum Dot giving you a billion shades of color.
Although they cannot be deleted, please know the Apple TV+, Hulu, Netflix, Peacock, Prime Video and Samsung TV Plus apps you’ve mentioned can be removed from your TV’s Smart Hub by pressing and holding the ‘Select’ button (in the middle of your remote’s circular pad). You will then have the option to either ‘Move’ or ‘Remove’ from the Smart Hub.
I hope this tip helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the new 2021 QN90A Neo QLED 4K Smart TV and for your review. I am happy to hear that you are enjoying the picture brought to you by our Neo Quantum Processor 4K which analyzes the signal, source, and content scene-by-scene to optimize your 4K clarity. You get our finest picture ever with Color Volume 100% Quantum Dot giving you a billion shades of color.
Although they cannot be deleted, please know the Apple TV+, Hulu, Netflix, Peacock, Prime Video and Samsung TV Plus apps you’ve mentioned can be removed from your TV’s Smart Hub by pressing and holding the ‘Select’ button (in the middle of your remote’s circular pad). You will then have the option to either ‘Move’ or ‘Remove’ from the Smart Hub.
I hope this tip helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. Or text "SUPPORT" to 800-726-7864.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever!!! No joke
on September 6, 2021
Posted by: Hchoi
[This review was collected as part of a promotion.] I owned nothing but samsung tvs since the early 2000's. They have always impressed me. And each and everytime I bought a new tv, it was better than the previous one. And I've been super impressed every single model I purchased. But this time I shelled out the extra to buy the 55 inch q90a neo qled. Let me say that this by far the best ever. It gives me feel good chemicals everytime I turn it on. The colors are beyond vibrant, and the clarity is something I've only dreamed of. The brights are super bright, but only where things should be bright. Everytime the sun is being shown, it gives me a similar feeling of being outside and experiencing the sun. So in other words pictures come to life when playing anything on this screen. The lights being shown feels like the TV shows a true source of light. Simply amazing. The contrast of lights to dark are simply amazing. The 120hz native just makes everything super smooth. I play anything from 4k movies to play my ps5. Every experience has been incredible. It makes me want to re experience every movie I've seen just to see the things I've never experienced before. I wanted to also mention that every TV I bought since the early 2000 all work flawlessly still. That just speaks volumes of the craftsmanship of all the products they make. I'm on love with my TV, thank you Samsung!!
Written by a customer while visiting Samsung US
Customer Rating
1
Great Picture. Horrible design choices.
on November 12, 2021
Posted by: David
from Lafayette, Ca
going to return it and buy an lg oled. the person that designed this with a separate earc from the 2.1 hdmi should be fired. terrible design... i fight with getting audio than i do enjoying the tv ... adios samdung
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 15, 2021
David,
Thank you for sharing your review of the Samsung QN85A TV. Your details regarding the featured input connections are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your review of the Samsung QN85A TV. Your details regarding the featured input connections are appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and experience issues, or need assistance with usage, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful TV
on January 30, 2022
Posted by: Cooper
considering i"ve had the tv for three days i simply love it. the neo qled was purchased to replace a samsung curved hd set that was eight years old. the tv does have a bit of a learning curve and obviously smarter than me but i will catch up. i love the easy setup as it seamlessly connected to my home network and my cable service.i bought the tv for a family room with large windows and southern exposure. the glare on the screen is virtually nonexistent and the viewing angle is perfect from any spot in the room. the 4k is great and i like how the processor upgrades everything to 4k. the sound quality from the speakers is better than expected so i'm glad i didn't buy a soundbar (have one for each of my other samsung tv's). this smart tv exceeded all my expectations. good job samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US