Customer reviews from netgear.com
NETGEAR - Orbi AX4200 Tri-Band Mesh WiFi 6 Wireless-AX Router with 32 x 8 DOCSIS 3.1 Cable Modem - White
Average customer rating
3.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
10
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
7
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for NETGEAR - Orbi AX4200 Tri-Band Mesh WiFi 6 Wireless-AX Router with 32 x 8 DOCSIS 3.1 Cable Modem - White
Customer Rating
1
Problem with Modem falling out of connection.
on February 26, 2022
Posted by: Doc Sake
Verified Purchase:Yes
I keep getting purple light mode. I've gone through everything on the troubleshooting website. Bad unit?
Response from netgear.comBy Consumer Affairs, February 28, 2022
Hi Doc,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource shows what the lighted colors mean for your Orbi: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean. Since you may have connection issues, based off the magenta light you are experiencing, please check out this troubleshooting resource for connection: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource shows what the lighted colors mean for your Orbi: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean. Since you may have connection issues, based off the magenta light you are experiencing, please check out this troubleshooting resource for connection: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem and Router
on April 24, 2023
Posted by: Kento
Comcast is trying to claim that the Netgear Orbi is not compatible with 1.2 Gigabit Plan which is false. I did a Speedtest on the Orbi App and was putting out 1.4 Gigabit Speed!!!!
Written by a customer while visiting netgear.com
Posted by: RudyA
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Easy set up and great coverage in my place! Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent product
on April 9, 2022
Posted by: PACKLEAD3Rof4
Gender:Male
Easy setup, application controls, super fast, cabel modem built-in & an excellent investment.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Can accept the speed but cannot broadcast wifi at those speeds
on November 27, 2022
Posted by: Jomammy
States it can do all sorts of stuff, but actually cannot
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 28, 2022
Hi Jomammy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
SPEED & COVERAGE
on March 14, 2023
Posted by: demingboys
If you’re looking for the fastest cable modem/router available, buy this one. In addition, the coverage throughout the house is excellent. It makes my old modem/router feel like dial up internet. Seriously, don’t hesitate. This is the best option for an all-in-one cable/modem WiFi router.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: AntL.
Gender:Male
Verified Purchase:Yes
Great piece of equipment never had internet so fast!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Set Up & Great App.
on January 16, 2021
Posted by: Caroline077
Gender:Female
Length of ownership:1 week
Set up was unbelievably easy. The app is very straightforward and lets you see everything at a glance. My connectivity is absolutely amazing! I highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting netgear.com