Customer reviews from netgear.com
NETGEAR - Orbi AX4200 Tri-Band Mesh WiFi 6 Wireless-AX Router with 32 x 8 DOCSIS 3.1 Cable Modem - White
Average customer rating
3.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
10
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
7
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for NETGEAR - Orbi AX4200 Tri-Band Mesh WiFi 6 Wireless-AX Router with 32 x 8 DOCSIS 3.1 Cable Modem - White
Customer Rating
1
Worked great for about 1 year
on March 5, 2023
Posted by: Gohan6
The new update made the wifi crash every 10-15 minutes making it very hard get work done.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 6, 2023
Hi Gohan6,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing connectivity issues with your device, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you are experiencing issues with a new update, we would love to hear from you in our NETGEAR Bug Bounty program, please visit the following link: https://bugcrowd.com/netgear.
For additional resources and support for your device, please visit your product's support page: https://www.netgear.com/support/product/cbr750.aspx. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. When experiencing connectivity issues with your device, we recommend checking out these troubleshooting resources: https://kb.netgear.com/27322/I-m-experiencing-connectivity-issues-with-my-NETGEAR-cable-modem-or-modem-router-how-can-I-troubleshoot-it?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you are experiencing issues with a new update, we would love to hear from you in our NETGEAR Bug Bounty program, please visit the following link: https://bugcrowd.com/netgear.
For additional resources and support for your device, please visit your product's support page: https://www.netgear.com/support/product/cbr750.aspx. If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Mando
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had been in the market for a modem and router combo. I especially looked at all the netgear equipment and I have to say the Orbi has exceeded my expectations. I would definitely recommend it to anyone looking into it. My next buy will be the add on satellite to go with it.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
Hard to set up, but amazing coverage once I got this bad boy going.
on November 25, 2022
Posted by: Coryboss
Took me literally 3 hours of trouble shooting because there are three ways to set up router/modem combo. Eventually after trying every option possible finally got it going. It was totally worth it though because now I can get my internet easily 5 to 8 houses away. I forget to turn my mobile coverage back on the internet is so good. Just would of gave it a five if they had an easier setup.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Lwapaw
Verified Purchase:Yes
A really nice change for us. streaming is now what it is suppost to be.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
The. Worst.
on July 16, 2024
Posted by: Tre0913
I’ve had to restart this router daily— sometimes numerous times per day— for the past couple of months. Before that, it still needed to be restarted every month since it was purchased. I thought this would be an upgrade from the original Nest mesh… I was wrong. I paid for the best at the time thinking it would last… I was wrong.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, July 17, 2024
Hi Tre0913,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CBR750 needing to be reboot. You can reach out to NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your CBR750 needing to be reboot. You can reach out to NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Not impressed for the price
on June 12, 2022
Posted by: Fixurrouter
Bought it a little over a year ago and at least once every two months I have to reboot it cause the wifi doesn’t work and will not load anything. Have troubles trying to connect smart home items such as alexa, thermostat, my tv as well. My devices will lose connection out of no where at times.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
1.4 Gbps from Xfinity!
on March 24, 2022
Posted by: stjames70
Gender:Male
Please change your information page! Netgear identified and fixed an issue last year with a firmware update. Download speeds went from 600-700 Mbps to 1.4 Mbps on Xfinity. This is an awesome product. Truly, the only product to provide a whole house MESH network for my 5000 sqft house with one router and one satellite.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: MBrady
Verified Purchase:Yes
Drops signal constantly this can’t even cover 1500sf. When it works it works fine but it drops signal constantly it has to be turned off and on several times per day to get actual use.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 26, 2023
Hi MBrady,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com