Customer reviews from tracfone.com
Tracfone - TCL 4X 64GB Black Prepaid
Average customer rating
3.5
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
2
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for Tracfone - TCL 4X 64GB Black Prepaid
Customer Rating
3
Major software bug with camera video no anti shake
on June 29, 2022
Posted by: FredH
I just got this turned on today. I spent 4 hours moving things from my old phone the new phone and setting up my customization's. I shot a video and the shaking as I walked was so horrible, that I want to return the phone. I just updated to the latest firmware vA5H, and there's no fix for this problem. I moved to this from an LG tablo 4, which did support anti shake.
Please fix this.
Please fix this.
Response from tracfone.comBy TracFone Wireless, June 30, 2022
Hi. This is Ramel from TracFone Wireless. We apologize for the inconvenience this may have caused you. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our products and overall services.
Let us check your account and ensure to provide you with a concrete resolution. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. You may also text the word BUY or ADD to 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We're always here to help. Thank you.
Let us check your account and ensure to provide you with a concrete resolution. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window for chat support. You may also text the word BUY or ADD to 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We're always here to help. Thank you.
Written by a customer while visiting tracfone.com
Customer Rating
4
Good phone when I had it
on March 25, 2023
Posted by: Kaden_bartlome1
So I got this phone for Christmas and I loved the way it worked, camera, fingerprint and face recognition. But the day after I got the phone my medical apps the I needed weren’t going to support any of the old androids or iPhones. It was a little bit of a hassle to return it because I did use it for a day but eventually they let us trade it out and we got the iPhone SE 3 gen
Response from tracfone.comBy TracFone Wireless, March 26, 2023
Hi. This is Lea from TracFone Wireless. We are sad to know that the phone does not support the medical apps that you need. If you have further questions with your current phone, please don't hesitate to contact us. Thank you.
Written by a customer while visiting tracfone.com