Customer reviews from simplemobile.com
Tracfone - Simple Mobile Samsung Galaxy A12 32GB Prepaid - Black
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
17
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
4
Customer Reviews for Tracfone - Simple Mobile Samsung Galaxy A12 32GB Prepaid - Black
Posted by: Tara
Verified Purchase:Yes
I absolutely love my Samsung galaxy A12. I have always loved Samsung galaxies.
Written by a customer while visiting simplemobile.com
Posted by: Edwin lll
Verified Purchase:Yes
I bought this phone and I'm so happy I did my other phone was starting to slow down and I couldn't charge the battery.
Response from simplemobile.comBy SIMPLE Mobile, April 19, 2022
Hi. This is Arianne from SIMPLE Mobile. We're sorry for the issues you encountered with your old phone. Should you need further assistance, please feel free to chat with us at https://www.simplemobile.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for your recent purchase.
Written by a customer while visiting simplemobile.com
Customer Rating
5
Amazing Phone
on April 23, 2022
Posted by: William921
I bought this in December and I am so happy with it. This is such an amazing phone. This is a great phone.
Written by a customer while visiting simplemobile.com
Posted by: esther
Verified Purchase:Yes
ok, so it's a bit heavy, a little larger (more the size of an iphone) but the battery life is amazing. i can use it non-stop for hours, and ill see the battery went down a few percent. after my last phone , an LG (a bit lighter, a bit smaller, but eh battery life was MAYBE 3 or 4 hours until it died) the galaxy is great. add the 32 gb of storage and i'm pretty happy with the phone...
Response from simplemobile.comBy SIMPLE Mobile, May 11, 2022
Hi. This is Arianne from SIMPLE Mobile. Thanks for your feedback. Should you need further assistance, please copy this link https://www.simplemobile.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting simplemobile.com
Posted by: Heriberto
Verified Purchase:Yes
I bought the phone two weeks ago,and so far it is doing great
Written by a customer while visiting simplemobile.com
Posted by: Brayden
Verified Purchase:Yes
It's way heavy, an kinda big. The price an camara tho
Response from simplemobile.comBy SIMPLE Mobile, June 17, 2022
Hello. This is Arianne from SIMPLE Mobile. We're sorry for any inconvenience this may have caused you. For further assistance, please contact us via chat using this link https://www.simplemobile.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting simplemobile.com
Posted by: Shawn
Verified Purchase:Yes
It's a nice phone so far don't have problem with it
Written by a customer while visiting simplemobile.com
Posted by: Deanna S
Verified Purchase:Yes
I'm very unhappy. Every night since I've started using the phone, my screen has been going out and I can't see anything on it an the phone is still on cuz I can hear my notifications and phone calls but can't do anything about it. It somehow fixes itself every day when I wake up. I'm starting to wonder if I was sold (leased) a Refurbished Phone and they just didn't cover up on there end. Ha. So at this point I am very disappointed and upset!!
Response from simplemobile.comBy SIMPLE mobile, July 27, 2022
Hi. This is Caryl from SIMPLE Mobile. Thanks for taking the time to rate our product. We sincerely apologize for the inconvenience that you have experience. We understand where you are coming form. Allow us to resolve this issue. To chat with us, please copy this link https://www.simplemobile.com/contactus and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to hearing from you.
Written by a customer while visiting simplemobile.com