Customer reviews from simplemobile.com
Tracfone - Simple Mobile Samsung Galaxy A12 32GB Prepaid - Black
Average customer rating
4
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
17
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
4
Customer Reviews for Tracfone - Simple Mobile Samsung Galaxy A12 32GB Prepaid - Black
Posted by: Dingo
Verified Purchase:Yes
Got the phone for about 3 weeks now and the only complain I have is that the phone is full of stupid App most people don't use and you can't get ride off (Example: Face Book) and it does make the phone slow. This phone should be able to allow to delate any App that you don't like. Apart from that, Phone is working great.
Response from simplemobile.comBy SIMPLE Mobile, February 11, 2022
Hi. This is Arianne from SIMPLE Mobile. We're sorry any inconvenience this has caused you. To further assist you, please chat with us at http://bit.ly/2EETNDo. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting simplemobile.com
Posted by: Dottie 125
Verified Purchase:Yes
My Samsung Galaxy A12 is so much better than the one I had before. It's easy to use and easy to get started on it
Written by a customer while visiting simplemobile.com
Posted by: RileyC45
Verified Purchase:Yes
I bought this phone because l was having problems with my other phone and l love it
Written by a customer while visiting simplemobile.com
Posted by: Anonymous
Verified Purchase:Yes
Nice phone sleek battery life is good great price alot of options within it's operating system also
Response from simplemobile.comBy SIMPLE Mobile, November 12, 2021
Hi. This is April from SIMPLE Mobile. Thank you for your rating. If you have comments or suggestions with our products and services, please let us know.
Written by a customer while visiting simplemobile.com
Customer Rating
4
i can not sign in for the many features,time out ?
on December 22, 2021
Posted by: lee99
Verified Purchase:Yes
i can not sign in for many features, example, google, yahoo, it shows there is problem a signing to those account and time out ?? ,
Response from simplemobile.comBy SIMPLE Mobile, December 22, 2021
Hi. This is Cristy from SIMPLE Mobile. We read your review and apologize for the inconvenience you've experienced in signing in to your email accounts. Let us help you and ensure to provide you with a concrete resolution. To better assist you, please copy this link http://bit.ly/2EETNDo and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We will be happy to assist you.
Written by a customer while visiting simplemobile.com
Posted by: Gorge
Verified Purchase:Yes
Yes I like I'm very happy #1 phone is very good I'm recommending
Written by a customer while visiting simplemobile.com
Customer Rating
2
Samsung A12
on January 3, 2022
Posted by: Greg B
I've spent a month trying to get to know this phone for a month! And I know its a setting that I cannot find! But google, sends this phone, constantly- website views of things I have not looked for on the internet! Can't tell you how annoying it is! Plus when a call ends, I have to press the power button, which is in a very bad spot! Just to hang up the call!!! Not the only issue! Do not recommend this phone to my worst enemy!
Response from simplemobile.comBy SIMPLE Mobile, January 4, 2022
Hi. This is Katrina from SIMPLE Mobile. We want to sincerely apologize for your negative experience with our phone. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. Please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting simplemobile.com
Posted by: oseir25
Verified Purchase:Yes
Bought this phone 3 weeks ago can't get it to charge tried other chargers still won't charge. Have to send phone back
Response from simplemobile.comBy SIMPLE Mobile, January 4, 2022
Hi. This is Katrina from SIMPLE Mobile. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Should you need further assistance, please copy this link http://bit.ly/2EETNDo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting simplemobile.com