Customer reviews from Samsung US
Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel® Core™ i7-1165G7- 8GB Memory- 512GB SSD
Average customer rating
4.4
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
255
4 Stars
50
3 Stars
13
2 Stars
15
1 Star
22
88%of customers recommend this product.
(
275 out of
314)
Customer Reviews for Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel® Core™ i7-1165G7- 8GB Memory- 512GB SSD
Customer Rating
5
Awesome laptop
on May 1, 2023
Posted by: EmiEli
[This review was collected as part of a promotion.] I got this laptop for college, everything is great. It folds in half and I can take my notes on it with the pen. Now I don't lose all of my notes they are organized by anything I want!!!!!!!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
This device is ultra lightweight and thin
on May 1, 2023
Posted by: Kiki9955
[This review was collected as part of a promotion.] I am a student and use this device for studying, doing homework, for my presentations and essays. I also do all of my work related assignments on it. It is super fast and easy to use.
Written by a customer while visiting Samsung US
Customer Rating
3
Adequate performance but loud
on May 1, 2023
Posted by: Goodoak
[This review was collected as part of a promotion.] This product works well if you are only using it for one activity. But once you attempt to do multiple things at once it slows down and the fan kicks in, which is very loud.
When you plug the device in, the device gets even louder. Additionally, the screen cracks very easily as it cracked in my backpack which only had one other book in it.
Response from Samsung USBy Bethany, Social Commerce, May 9, 2023
Hello Goodoak... We appreciate you taking the time to review the Samsung Galaxy Book Pro 360. At Samsung, we value your opinion as we strive to innovate and improve on our product design and functionality. I've attached a link that should help with the fan noise. Please don't hesitate to reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung PC cooling fan noise
smsng.us/Samsung-Support
Samsung PC cooling fan noise
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
very slim sleak less wighted easy of carry and use
on May 2, 2023
Posted by: Erss1297
[This review was collected as part of a promotion.] till today i love the feature and usability of the book
Written by a customer while visiting Samsung US
Customer Rating
5
Love phone link
on August 16, 2023
Posted by: Jaybiz93
[This review was collected as part of a promotion.] Works awesome, it's fast and secure.
Never have any issues and it links to my phone
Never have any issues and it links to my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Stunning screen but miserable touchpad
on September 11, 2023
Posted by: NoTouchMyPad
[This review was collected as part of a promotion.] I mainly use this laptop to work (I'm a researcher in computer science). It works totally fine.
Overall, good specs and very beautiful screen.
Overall, good specs and very beautiful screen.
However, the battery doesn't last too much and after 2 year the touchpad doesn't work anymore. I had to change my device for this reason.
For this reason I cannot recommend this device.
Cheers
Value
2
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Howdy NoTouchMyPad,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out the article that I have linked for you below titled, "Reduced battery life on Samsung PC" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. "Samsung PC touchpad is not working" is another article that may help resolve what you're experiencing with your touchpad functionality. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/troubleshooting/TSG01205025/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out the article that I have linked for you below titled, "Reduced battery life on Samsung PC" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. "Samsung PC touchpad is not working" is another article that may help resolve what you're experiencing with your touchpad functionality. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/troubleshooting/TSG01205025/
Written by a customer while visiting Samsung US
Customer Rating
5
The product is awesome
on September 15, 2023
Posted by: ddjw1977
[This review was collected as part of a promotion.] I'd use it for music movies and other documents and more features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has a great feature
on September 22, 2023
Posted by: Judes3shop
[This review was collected as part of a promotion.] I used it for games, movies, music, text, and call
Value
5
Written by a customer while visiting Samsung US