Customer reviews from Samsung US
Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel® Core™ i7-1165G7- 8GB Memory- 512GB SSD
Average customer rating
4.4
(341 Reviews)
Rating breakdown 341 reviews
5 Stars
246
4 Stars
47
3 Stars
13
2 Stars
14
1 Star
21
87%of customers recommend this product.
(
263 out of
301)
Customer Reviews for Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel® Core™ i7-1165G7- 8GB Memory- 512GB SSD
Customer Rating
3
Lightweight, good battery, but has quality issues
on May 7, 2022
Posted by: Naizhi
i liked the light weight, touch screen, and battery life.
but quality is not so good. occasionally it won't turn on and we have to wait for the battery to completely drain. and now the camera won't work.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Naizhi, that you for providing feedback to us on the Galaxy Book Pro. We strive to be innovative and improve the functionality as well as the design of our products. We do offer a warranty on Samsung devices. We want you to feel like you have an ideal experience each time you use your laptop so please reach out to Samsung Support for further assistance and troubleshooting. I have linked our warranty below along with Samsung Support for your convenience. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Warranty-Info Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on April 19, 2022
Posted by: Hasbullah
this has to be one of the best laptops out there the battery life is excellent even the other day my baby son spilled water on it and its still working like brand new. i defined recommend laptop is perfect for everything work school travel home personal use and gaming
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dissapointment
on January 4, 2023
Posted by: Sarah
Expertise:Intermediate
Quickly quit working.
Previously, I loved Samsung products. However as soon as this item was out of warranty, it stopped working. I have since went to a different brand of laptop, which isn't as thin as this one was, but I haven't had any issues with it.
Previously, I loved Samsung products. However as soon as this item was out of warranty, it stopped working. I have since went to a different brand of laptop, which isn't as thin as this one was, but I haven't had any issues with it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social & Commerce, January 5, 2023
Hello Sarah, thank you for taking the time out of your day to review your Samsung Galaxy Book Pro 360. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. As you know, Samsung products have a warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, spilling your drink on the keyboard, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please reach out to Samsung Support for further assistance or if you have any additional feedback or questions. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
cheaply made
on December 13, 2022
Posted by: wonyun78
after two years everything is braking the keyboard the touchpad the touchscreen it is not very well built. everything is plastic and made very cheaply. performance is great battery life is great that's why a gave it a 2 star instead of a 1
Response from Samsung USBy Debra, Social & Commerce, December 19, 2022
Hello Wonyun78, thanks for reviewing your Samsung Galaxy Book Pro 360. We value your feedback as we strive to improve the design and functionality of our products while we stay committed to constant innovation. Samsung provides a warranty for manufacturing defects in materials and workmanship on our products, linked below. I would like to urge you to check your warranty coverage, linked below for your convenience. We also offer Samsung Care+ which can be added to eligible devices, included below. It provides additional protection on your devices for those unforeseen situations like theft, loss, broken screens or liquid damage. Please reach Samsung Support to troubleshoot your device. Don’t hesitate to reach out to us with any additional questions or feedback you have regarding your products. Thank you for being a valued Samsung customer. – Debra smsng.us/Warranty-Info smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Great!, but not perfect
on November 18, 2021
Posted by: Collegekid
from New York
Expertise:Beginner
I'm a college student and an artist, just so you know how I'm using the computer. This is also my first samsung device as my last laptop was a macbook pro. I love how slim and light the computer is. the screen is super colourful and bright. I love the pen and ths touchscreen is great. The only cons I can find are the speakers and camera. The speakers are very low quality, sounding like an old portable cd player. The camera lives up to the android phone stereotype. But I knew those were some of its set backs when purchasing. I am overall very happy with my purchase. I don't think i'll ever buy an apple computer again.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great until it wasn't
on March 20, 2022
Posted by: Lilly
from Indiana
i have had this computer for less than three months. initially, it was great, however now it lags extremely and often overheats. i am not doing anything crazy just simple normal academic tasks. however, i was tolerating this until today, when turning the screen from tablet to normal, the screen cracked from one end to another. this is completely unacceptable, as a student, i cannot simply buy a new one, nor i can go without a computer for a long time to get repairs. it is really maddening to see a large crack after less than three months of normal use. i would not recommend it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Hello Lilly, thank you for taking the time to review your Samsung Galaxy Book Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market and remain committed to constant innovation. Our products do come with a warranty so I have linked that below for your convenience. Did you know that we also offer Samsung Care+ to eligible devices that would extend additional coverage protection to your devices? This service would extend your piece of mind in regards to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Please feel to reach out to Samsung Support with any additional feedback or questions you have. We thank you for being a valued Samsung customer. – Debra smsng.us/Warranty-Info smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I was expecting
on January 26, 2022
Posted by: mdombrowski
from Denver, CO
Expertise:Expert
My first option is always Samsung when it comes to tech. I buy the latest technology from them because I trust the quality and performance of their product. I have never had a problem with the quality of their products up until I purchased my Galaxy Book Pro 360. Being a university student, I bought my laptop for school and use it solely for school related purposes. The performance and functionality of the laptop is absolutely great. I never had issues with a slow software or laggy system even with the numerous applications open at once. Although the software and internals of the laptop are superb, the physical framework has not met my standards. Since I started using my laptop, I gradually noticed increased design flaws. Starting with the hinges, they are very weak and cause the screen of the laptop to not sit properly and move on its own when not opened correctly. This can be very frustrating, especially when I try to use my laptop as a tablet or even type, since sometimes the weak hinges are enough that typing causes the screen to shake. Moreover, I noticed overtime a rattling noise coming from the speaker. The rattle gets louder as the volume goes up and this started occurring weeks after my purchase and rattles to this day. This makes the speaker use awfully hard and annoying. Finally, the overall frame of the laptop is extremely flimsy. You can easily bend not only the screen, but even the keyboard. The screen is very flimsy. After about a month of owning my laptop, I came across a crack in the corner of my screen that appeared out of nowhere. I take care of my electronics, always keep them in cases, and never abuse them, so finding a crack appear after careful use is bizarre. Now I am even afraid to carry the laptop in my backpack to avoid any more damage. My expectations for Samsung products are that they are made of quality; unfortunately, I do not see this with my Galaxy Book pro laptop. I was hoping for a great laptop especially for the price, but unfortunately, I will not be looking into Samsung in the future for laptops. The quality is incomparable to some competitors.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Response from Samsung USBy Debra, Social & Commerce, December 2, 2022
Hello Mdombrowski, taking the time to review your Samsung Galaxy Book Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. We never want our customers to feel like they have less than ideal experiences while using our products. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate piece of mind when it comes to your devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind in a cab during an eventful night out with friends, having it stolen, spilling your drink on the keyboard, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Please reach out to Samsung Support for further assistance or if you have any additional feedback or questions. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Software Issues
on July 12, 2021
Posted by: LukeT
Expertise:Intermediate
I received my Pro 360 on May 17th. Last week, I had to send it in because a BIOS update had stalled, and the computer would not work after 5 minutes of running it. I received the blue screen. I sent it in for repair work, and I received it back today. The mother board was replaced as part of the repair work. When I turned it on today, the computer still would not boot. This time, I received a new error message - “all boot options are tried”. Googling, it looks like this is a common Samsung computer issue. I’m hoping to send in for an exchange this time but very concerned that other computers will experience similar software issues. I would not recommended this laptop.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US