Customer reviews from Samsung US
Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel Core i7-1165G7- 8GB Memory- 512GB SSD
Average customer rating
4.4
(355 Reviews)
Rating breakdown 355 reviews
5 Stars
255
4 Stars
50
3 Stars
13
2 Stars
15
1 Star
22
88%of customers recommend this product.
(
275 out of
314)
Customer Reviews for Samsung - Galaxy Book Pro 360 Wi-Fi 15.6" AMOLED Touch Screen - Intel Core i7-1165G7- 8GB Memory- 512GB SSD
Customer Rating
5
Amazing device
on September 30, 2021
Posted by: Alex clardy
from Hollywood, florida
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this back in July and I fell in live instantly, and it comes with it's own stylus you can slide in the side, beautiful colors and irresistible display I watch hulu on this more then my TV. And its work functions are incredible with it DeX capabilities I can instantly transfer any files from my s21 ultra and edit them to any extent. This is one great device to meet all of your needs and desires.l!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great for back to school tools!
on September 30, 2021
Posted by: SamsungHero
from Farmington, NM
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this laptop on release day for school. Not until the semester started in fall, did I really begin to use the laptop. All the little cool gadget feature really paid off for me. I like how I can trade the laptop around and set it up like a monitor while I use a Bluetooth keyboard/ mouse. And to be able to utilize the touchscreen is helping me alot. Not to mention that the pen is really great to use for group class projects where everyone has good ideas to add to the screen. It's thin, and the battery last all day and on some cases, even three days. so it's very user friendly for me as I'm always on the go meeting other classmates. Two small issues for me at least, is how I can to almost use my finger nail to separate the screen and keyboard to open it up. the crease (or opening) is so slim I can't use a single finder to open it up. the next is the keypad, yes it's nice to have so much area for my fingers, but when I type I have to turn off the TouchPad or my thumb knuckle activates the pointer when I type and I have to reset my cursor to finish typing.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Laptop!
on October 4, 2021
Posted by: Pooja
from New York, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I brought this to replace an old Samsung laptop that has started to slow down after almost 8 years of use. I use this new laptop to work from home and for leisure use and it hasn't given me any issues yet. I wanted the smaller screen for portability purposes, so its taking a minute to get used to the lack of the number keys, and the touchpad is a tad sensitive, but other than that, I don't have any complaints. It's lightweight, super sleek, and does the job. Love that it can be used as a tablet too!
Re: the other reviews that mention the loud fan...this only happened to me when I first turned it on - after the initial setup and subsequent restart it went away.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE LOVE LOVE
on February 14, 2022
Posted by: Heidi
from Saint Albans, VT
all my devices are samsung... my phone, watch, earbuds, and now computer. i had the s6 tablet that i upgraded to this amazing 2in1 laptop. i wanted to stay with samsung for my computer because i love to use the penup art app., and the fact that this big 17.6" screen can flip and turn into a tablet -like experience is awesome!!!! i do wish however that they would come out with a connected version instead of only offering the wifi version. although to be honest, i have so many wifi. i've seen complaints about the wiggle when you tap the screen in laptop mode, but it's not enough to make a deal breaker. if you're looking for a sexy, well thought out, highly operational, and just all around great computer.... look no further, this is the one for you!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The download speed
on February 15, 2022
Posted by: Mine
from NY
i absolutely love this computer. i play sims and the download speed is amazing. the volume is not the best but the computer makes up for it. i have many apple products that i love as well but this laptop is my baby. well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Featurs, Quality Build
on February 25, 2022
Posted by: David O
from Lakeland, FL
Expertise:Intermediate
I have owned my Galaxy Book Pro for several months 15" / 16GB / 1TB version. I like the option to use my Galaxy Book Pro 360 as a Tablet and as a regular laptop. It is a quality build, better than expected. Battery Life when streaming videos or even connecting to a big screen TV I do get a strong battery life, but Samsung does come up short on 20 hours of use for mixed home use, perhaps 8 hours at best. I do use the pen as well, I understand they have an upgraded pen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance, fast laptop
on March 6, 2022
Posted by: AHoog
from New Orleans
great laptop. i love how light and fast it is. the touchscreen works great, sometimes a little too great, when i accidently press on the screen when in 360 mode or the big touchpad.
the laptops performances and screen quality are excellent. sound could have been a little better. and it take a moment to get used to the loud keypad and ventilation. however the laptop doesn't get overheated. last but not least, i love how the laptop works together with my other samsung devices.
the laptops performances and screen quality are excellent. sound could have been a little better. and it take a moment to get used to the loud keypad and ventilation. however the laptop doesn't get overheated. last but not least, i love how the laptop works together with my other samsung devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Flawed Design.
on March 20, 2022
Posted by: Anna
this laptop has worked great, thanks to windows, since october of 2021. i normally only use a tablet, but needed a laptop for cricut software. the flaw is that the fan is on the bottom of the laptop leaving it unable to cool itself. when being used as a laptop it must be propped up, and when being used as a tablet, since the entire bottom is covered, you better be quick. the fan starts sounding like a jet engine, and it starts smelling like burning plastic. this happens every time i use it. i have to put it to sleep, close it, and give it time to cool down. when doing this i cannot let it touch me due to how hot it is. i am pretty sure this laptop could cause burns if left on exposed skin. having to wait for it to cool down while in the middle of a project is frustrating, and unacceptable.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy Debra, Social & Commerce, March 3, 2023
Hey there Anna, thank you for finding the time out of your busy day to share your feedback with us on your Samsung Galaxy Book Pro 360. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers. We never want our customers to feel like they are having less than ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices which would extend the protection of your devices. Unexpected events like damaged screens or liquid damage can be repaired at over 700 authorized locations; this coverage extends to lost and stolen devices as well. Talk about peace of mind. It's normal for the fan to get louder if the PC is working hard and should quiet down when the task is complete. Gaming and video rendering are notorious for pushing a computer. For your convenience I have included a link for an article titled, "Samsung PC cooling fan noise" for some helpful tips on how to help your PC from overheating. When you have some free time, please reach out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a valued customer. - Debra smsng.us/Warranty-Info smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01109648/
Written by a customer while visiting Samsung US