Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Average customer rating
4.3
(10,940 Reviews)
Rating breakdown 10,940 reviews
5 Stars
6,881
4 Stars
1,940
3 Stars
984
2 Stars
528
1 Star
607
Customer Reviews for TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Customer Rating
5
Thank You!
on February 11, 2022
Posted by: Betsey R
from Grants Pass Or.
I have used Turbotax every year for many years... never disappointed!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Failure to Review All Income
on February 11, 2022
Posted by: CP Oregon
from Oregon
After years of use of Turbo Tax Deluxe to process my tax returns, I have been SO disappointed in the product this year. The issue is that the program failed on several levels at prompting questions about income which are highly relavant to the general public and certainly to us. I did not see a prompt inquiring about having 1099-R income nor 1099-SSA both of which have been on lur return in past years. Both of these topics wuld have been explored when asked about other 1099's or such. Not this year. At a point of review I had to go to the topics list and find where I could enter our 1099-R. And unfortunately I did not realize that I had not yet entered our 1099-SSA (Social Security income, until I had already submitted our returns. UHG!! Dang it! While I recognize I could have realized it sooner if I had not become so reliant on filing out our forms by responding to the prompts about each topic. Now I will have to send in an amended return after the returns are processed by the IRS and State of Oregon. Aurgh.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbo tax good
on February 11, 2022
Posted by: DeeW74
from charlotte, nc
I have been using turbo tax for six years and have enjoyed using turbo tax. This year had a lot of problems. Live Expert help me work through them. She stayed with me until we found problem and worked them out,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
THIS YEAR TURBO TAX BEWARE
on February 11, 2022
Posted by: DEARHUNTER1974
from Arkansas
THIS YEARS PROGRAM WOULD NOT READ PREVIOUS RETURNS NOR WOULD IT BRING UP THIS YEARS RETURN AFTER SAVED.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too many glitches
on February 11, 2022
Posted by: dxynbyte
from CA
The desktop app is terrible. It's hard to follow, constantly erases the inputs, having to enter some entries multiple times, in the end still incorrect. Should not have purchase the premium, just deluxe would have been sufficient for my income level. Also, it's supposed to include state tax but requiring additional $20 to e-file which is not cool.
For the most part, the entire app needs an update (UI and usability alike) looks very 90-ish not recent. Do not recommend it to anyone.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
letter 6419
on February 11, 2022
Posted by: restoration
from 29376
hard to get back to some places! at times no explanation on certain section that are new like IRS letter 6419
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it good enough
on February 11, 2022
Posted by: AntMan5228
from wa
audit should be able to be paid by refund without having a bank account
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
HAS SOME ISSUES THIS YEAR
on February 11, 2022
Posted by: RADzzz1245
from CA
This year there are a couple of issues making the experience frustrating and time consuming until you figure it out. Does not transfer all my 1099-R info (only the first one), so I have to enter each by hand. Does not allow me to enter some of the deductions. I click on the box and it does nothing. It should be pulling up a worksheet to enter each of my entries and then total it for the box entry. I finally found that I had to go to the top EDIT, ADD SUPPORTING DETAILS.
Written by a customer while visiting turbotax.intuit.com