Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Average customer rating
4.3
(10,940 Reviews)
Rating breakdown 10,940 reviews
5 Stars
6,881
4 Stars
1,940
3 Stars
984
2 Stars
528
1 Star
607
Customer Reviews for TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Customer Rating
4
TURBO OK
on October 17, 2022
Posted by: ANTONIOX
from TN
A LITTLE BIT OF PROBLEM NAV9GATING BUT USED SEARCH TO FIND SALES TAX AND SCHED E
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
After 20 years, my first bad experience
on October 17, 2022
Posted by: PNM46
from MD
I have used Turbotax for about 20 years with outstanding results. This year I had some issues.
I received an error message for correctly filled in "Joint return contribution" of $328 in the 1040-sr, line 12b, cash contribution line. Up to $600 is allowed for joint returns that use the standard deduction. I continued without reducing the contribution.
I received an error message after correcting Turbotax Form 8995 inputs. Turbotax included both my "wife's and my" partnership K-1s in Line 1 but used the total loss represented by both K-1 next to each K-1 entry, effectively doubling the loss carry forward. In last years return, the 8995 included the correct (1/2 of the total loss) for each K-1, which was the amount shown on Line 1 of each K-1.
I received an error after deleting a deduction entry in line 2"o" of the medical worksheet, wherein Turbotax input medical insurance expenses that had already been entered into various other lines. The duplication increased our total deduction and caused the software to suggest we should use Schedule A instead of the standard deduction.
Turbotax did not correctly transfer the estimated tax payment shown on our 4868, request for extension, into the various places it is used in the worksheets. Instead it included the "extension payment amount" we paid when we requested an extension in April of 2021, for tax year 2020. This caused the Turbotax calculated "taxes due" to be about $500 too low. I followed each entry to the source of the data I found a box marked "A" with an "x" in it, with a note that explained what would happen if I instead checked the box marked "B". I could not find a box labeled "B" on the page. I used the comments option to correct the entry to the actual amount I paid with my request for extension. I continued to receive an error message during the "check" routines prior to filing.
After I corrected inputs and ignored incorrect errors, Turbotax would not let me complete the tax return and electronically file. It did not refuse to e-file my returns until after I had paid $25 for e-file of my state return and until after I had authorized the withdrawal of funds from my bank to pay the Fed. I must now file both returns by mail, not knowing if I am duplicating my payment to the Fed. Then, I will request a refund for the state e-file service which was not completed.
I received an error message for correctly filled in "Joint return contribution" of $328 in the 1040-sr, line 12b, cash contribution line. Up to $600 is allowed for joint returns that use the standard deduction. I continued without reducing the contribution.
I received an error message after correcting Turbotax Form 8995 inputs. Turbotax included both my "wife's and my" partnership K-1s in Line 1 but used the total loss represented by both K-1 next to each K-1 entry, effectively doubling the loss carry forward. In last years return, the 8995 included the correct (1/2 of the total loss) for each K-1, which was the amount shown on Line 1 of each K-1.
I received an error after deleting a deduction entry in line 2"o" of the medical worksheet, wherein Turbotax input medical insurance expenses that had already been entered into various other lines. The duplication increased our total deduction and caused the software to suggest we should use Schedule A instead of the standard deduction.
Turbotax did not correctly transfer the estimated tax payment shown on our 4868, request for extension, into the various places it is used in the worksheets. Instead it included the "extension payment amount" we paid when we requested an extension in April of 2021, for tax year 2020. This caused the Turbotax calculated "taxes due" to be about $500 too low. I followed each entry to the source of the data I found a box marked "A" with an "x" in it, with a note that explained what would happen if I instead checked the box marked "B". I could not find a box labeled "B" on the page. I used the comments option to correct the entry to the actual amount I paid with my request for extension. I continued to receive an error message during the "check" routines prior to filing.
After I corrected inputs and ignored incorrect errors, Turbotax would not let me complete the tax return and electronically file. It did not refuse to e-file my returns until after I had paid $25 for e-file of my state return and until after I had authorized the withdrawal of funds from my bank to pay the Fed. I must now file both returns by mail, not knowing if I am duplicating my payment to the Fed. Then, I will request a refund for the state e-file service which was not completed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Works Well
on October 17, 2022
Posted by: onawym
from WA
Our tax situation is not to complicated so using the Deluxe version CD is really fairly easy to follow and steps you through all the tax related areas.
My only issue was the charity section. In the past versions my tax donation charities i donated to would show up in the new year's version so i could just modify the amount or delete the charity if needed. For some reason in 2021 this didn't happen so i had to re-input all those charities i donated to. Time consuming!
Other than that, i had no issues and it was straight forward to use. I recommend it and will use it again next year
My only issue was the charity section. In the past versions my tax donation charities i donated to would show up in the new year's version so i could just modify the amount or delete the charity if needed. For some reason in 2021 this didn't happen so i had to re-input all those charities i donated to. Time consuming!
Other than that, i had no issues and it was straight forward to use. I recommend it and will use it again next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a Great Tool!
on October 17, 2022
Posted by: Psand
from TX
The features offered with TurboTax are very efficient and useful, I love the TurboTax software.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is helpful!
on October 17, 2022
Posted by: SusanGene678
from Los Angeles, CA
TurboTax makes doing your own taxes not too painful, and the step-by-step methods are easy to follow. The "learn more here" links are not always as informative or clarifying as I would have liked.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been using it for years
on October 17, 2022
Posted by: Aldenh
from San Diego, CA
There is nothing fun about doing taxes. Turbotax eases the pain!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax has helped me a lot !!!
on October 17, 2022
Posted by: Albourini
from California
I always get help when i asked the c/s personnel is great
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ROTH IRA SECTION POOR
on October 17, 2022
Posted by: Heartbreaker2
from SD
ROTH IRA language is not sufficiently precise and detailed, considering the complexities of the rules. HELP is usually either unrelated to the question at hand, off topic, or not complete enough.
Written by a customer while visiting turbotax.intuit.com