Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Average customer rating
4.3
(10,940 Reviews)
Rating breakdown 10,940 reviews
5 Stars
6,881
4 Stars
1,940
3 Stars
984
2 Stars
528
1 Star
607
Customer Reviews for TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Customer Rating
5
great software
on April 20, 2022
Posted by: RDS1952
from Texas
have used TurboTax for years. Realy helps in preparing our taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
helpful
on April 20, 2022
Posted by: rick 2020 taxes yfz45006
from south carolina
good i have filed with turbo tax for many years and had found it easy to navigate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Approx 50 Years of using
on April 20, 2022
Posted by: ACEBEARKAT1
from Brazosport, Texas
I and My Family have been using Turbo Tax since the mid 1970's.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needed last AGI
on April 20, 2022
Posted by: johnw333
from Davison Michigan
Need AGI to file electronic. Could not find last year tax return. Tried to go through Intuit, but no luck. Tried for 3 hours and you needed crazy info. Tried the government but no luck. Miss due date. Need a better and faster way to get last year AGI so that I could file on time. Been using Turbo Tax since 1990. I will look for a better way!.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The tech support is very good!
on April 20, 2022
Posted by: Dadin
from Germantown, MD
I had a problem with my state tax return. I paid estimated tax and applied portion of my 2020 refund to 2021 tax. But there is no way for me to state that. So, it turned out that I owe the state money. That is wrong, because the amount of money I gave to the state of Maryland is more than the amount of my 2021 state tax. This afternoon, I had chance to talk to one of your tech support experts, I did not remember his name. He was very patient to listen and figure out what is my problem. He guided me through several categories of payment and credit, and finally found where I can state my estimated tax payment. Then got where I can state how much I applied to 2021 tax from my 2020 refund. My problem was resolved. He spent more than one hour for that. He was so patient. I appreciate his effort, willingness to help, knowledge, and skill. I feel so lucky to have this expert to help me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Still difficult to follow.
on April 20, 2022
Posted by: Heidy76
from Lake Havasu City, Arizona
I didn't realize I had to keep notes....it just didn't flow like it use to and with the new stuff, I got lost mostly with nothing to guide you. I had to do a lot of back stepping. I guess I'm just stupid....but I got it done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointed
on April 21, 2022
Posted by: WillNotBeDeceivedAgain
from Alaska
I initially ended up completing my taxes manually because of the time lost trying to understand the software and deal with the glitches. For example, I wasn't able to see the bottom of some pages because instead of using the scroll button I later realized I had to use the tab button. The social security statement is written on the "SSA-1099" or "1099," it is not a "1099-MISC" form. It wasn't listed under wages nor was I ever prompted to answer questions regarding it. Later, I was able to find the Social Security Benefit Statement by doing a search and added the information required. When I tried to save the tax files that were not e-filed the info wasn't clear and/or didn't work. I had to do a search for instructions on the topic. The option to save my files should have been much clearer and on the same page as the print option.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Suggested Improvement
on April 21, 2022
Posted by: Fittipaldi1
from Sarasota, FL
I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Written by a customer while visiting turbotax.intuit.com