Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Average customer rating
4.3
(10,940 Reviews)
Rating breakdown 10,940 reviews
5 Stars
6,881
4 Stars
1,940
3 Stars
984
2 Stars
528
1 Star
607
Customer Reviews for TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Customer Rating
1
Turbo tax efile did not work - my taxes are late!
on April 20, 2022
Posted by: Tryagainandagain
I used turbo tax. All determined acceptable. had problem withIRS not accept adjusted gross income and declined my taxers. Verified adjusted gross income per directions.
still would not accept efile I also paid turbo tax to efile state return. Now filing hard copy and lost money for state efile charge. This is second time I lost money with Turbo tax problem
still would not accept efile I also paid turbo tax to efile state return. Now filing hard copy and lost money for state efile charge. This is second time I lost money with Turbo tax problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
will not transmit electonicly
on April 20, 2022
Posted by: Disatified customer
from california
I was never able to efile even if I had the correct information in.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Painful to navigate
on April 20, 2022
Posted by: TurboOuch
from Earth
get user focused. this software is painful and frustrating to navigate between areas, I cant open more then one instance at a time, all the things are not fine.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is good
on April 20, 2022
Posted by: Bruce is good for me
from Richmond, Va
Turbotax is good for beginners as well as old users like me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
-turbo tax is awesome BUT
on April 20, 2022
Posted by: justtrishann
from indianapolis, indiana
it is VERY DIFFICULT FOR OLDERS to remember all the ways we have to remember how to get into our turbo tax/intuit information from year to year. It takes too long and is too confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Found one year-over-year issue and support acces
on April 20, 2022
Posted by: Turbo 21
from Westminster, CO
In preparing to e-file my returns I was asked to confirm 2020 AGI and PINS were entered in the process for myself and my spouse. I checked my 2020 TurboTax return and both matched. Unfortunately, both my Fed and State were rejected. After trying to resubmit and getting rejected again I was able to contact TurboTax by phone and explained my situation. I found that the issue resulted from the fact that I did not e-file in 2020 but submitted by mail. This resulted in no prior AGI showing as the IRS had not yet posted my return in their records for about a year from filing. TurboTax should add a question about how you filed your prior year return whether it is apparent in your records or not.
It was also difficult to find an in-person contact point for your support in your web site. It took me over an hour to finally wade through your electronic response system and get a person to call me back. This was happening on the IRS deadline date and I feel it should be easier to reach out for help in such a situation where I have no idea what is happening on the submission of my returns. It should be incorporated to the program for such support contact information.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT
on April 20, 2022
Posted by: redohlen
from ca
like the way they ask questions for biggest return and any missed items from last year. could use better explanations on reviews for financial institutor questions when return is reviewed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Been using Turbo Tax for over 20 years
on April 20, 2022
Posted by: Brian2000
from Nedrow NY
I love how I can transfer all the boring stuff from the previous year, and it gives me a template for all the forms I needed from the previous year. Unfortunately, I stopped using Quicken a few years ago so I lost the ability to quickly find expenses. I/m going to start up again.
The help on the state form is a bit less thorough than on the federal, though.
And this year it duplicated a couple of 1099-Rs. I had to manually delete them. I'd have thought the software would have been smart enough to detect this problem
The help on the state form is a bit less thorough than on the federal, though.
And this year it duplicated a couple of 1099-Rs. I had to manually delete them. I'd have thought the software would have been smart enough to detect this problem
Written by a customer while visiting turbotax.intuit.com