Customer reviews from turbotax.intuit.com
TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Average customer rating
4.3
(10,940 Reviews)
Rating breakdown 10,940 reviews
5 Stars
6,881
4 Stars
1,940
3 Stars
984
2 Stars
528
1 Star
607
Customer Reviews for TurboTax - Deluxe 2021 Federal Only + E-File for Mac - Mac OS [Digital]
Customer Rating
5
Great Experience with Turbotax
on April 9, 2022
Posted by: mxayala2022
from Yorba Linda, CA
Turbotax does it again. the program was easy to use and the process was smooth.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very easy to use
on April 9, 2022
Posted by: JBGerard3
from Phoenix, AZ
I enjoy using Turbo tax. It is user friendly! Turbo Tax makes the whole process easy and quick.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome
on April 9, 2022
Posted by: Bouncin
from Chicago, IL
Awesome, very easy to navigate. Awesome, very easy to navigate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Tax return software
on April 9, 2022
Posted by: YCHwa
from California
Easy and fast to input me Tax return. Recommend to anyone to use it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Buying the state version was not easy
on April 9, 2022
Posted by: puertorro77
from San diego
Buying the state update using the application was encounter with misguided information and wrong numbers. Was not able to contact a sales person using the instructions provided by the application.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall good, but always bad installers
on April 9, 2022
Posted by: Michael48987
from Los Angeles
Every year there is some kind of installation issue with your software. This year, it said, this it was taking longer than anticipated, and after about 30 minutes of it not showing any progress, I had to kill it and do it again. I redownloaded it and installed it again from the beginning. I selected the option to automatically install the updates, and it installed correctly this time (still pretty slow, it also required a reboot as part of the installation process) and I successfully registered it. Halfway through doing my taxes, it said it didn't have the correct mortgage interest form from the IRS so it could not do that part of my taxes. I checked the app for updates installed, and on the Detailed Update History tab, it said that it had run the
"Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
"Program Updates" in the Detail column as well as the California update. I had to save and close, then re-open the app for it to check for updates, at which point it found it had to update, and then I had to register it again after installing the update. After that I was able to complete my taxes regarding the interest paid calculations. The moral of my story is, it takes me more time to install the software every year than it does to actually do my taxes, every year. I work in IT so I am pretty comfortable with a computer and installing apps, so I "doubt" that I am the problem, but who knows. :) I usually do my taxes in the last week too, so I would think that all of the bugs would be worked out with the app by this time in the season. Thanks for "listening" and have a good day.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Continues to not recognize correct email address
on April 9, 2022
Posted by: Rob T2
from Arizona
Sorry - you don't recognize my email domain. There is an international standard for domain names, it'll take your coders 5 seconds to Google that, and if they're good about 5 seconds to write the regular expression. Since you have got this wrong for 4 years running, it says a lot about the quality of staff and customer service you believe in.
If you can't follow a simple international standard, why should I believe you can follow complex tax law?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SO EASY!
on April 9, 2022
Posted by: Catranch1
from OH
IT WAS EASY TO USE AND SAVED ME $500, MADE FILING A BREEZE ALSO
Written by a customer while visiting turbotax.intuit.com