Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Average customer rating
4.1
(1,024 Reviews)
Rating breakdown 1,024 reviews
5 Stars
468
4 Stars
328
3 Stars
115
2 Stars
46
1 Star
67
80%of customers recommend this product.
(
744 out of
934)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Customer Rating
3
Meh
on January 6, 2022
Posted by: Lili1052
from Stuart, FL
Unpleasantly surprised at the quality, expected better from GE. This fridge was our only choice due to size limitations - doors rub when closing and plastic drawers are very flimsy…if you don’t grab from dead center when opening they get stuck…
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, January 11, 2022
Hello there - We really appreciate you sharing your feedback here. We apologize that the refrigerator has a smaller capacity, the doors rub together, and the bins aren't the quality you expected. This would be quite discouraging and we completely understand your disappointment.
Our refrigeration design team often takes comments like yours into consideration when designing new models - thank you again for your honesty. Your insights are very valuable to us and we're lucky to have you in our GE Appliances family.
If the French doors of your refrigerator are rubbing together, it's possible that they are uneven. Thankfully, these doors can be easily adjusted. You'll find instructions on how to level the doors on page 37 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf. This article is also very helpful and even provides an instructional video on how to properly level these doors: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440.
If you have any questions or concerns moving forward, please reach out to us directly. We are always happy to help in any way we can. All the best, Kelsey@GEA
Our refrigeration design team often takes comments like yours into consideration when designing new models - thank you again for your honesty. Your insights are very valuable to us and we're lucky to have you in our GE Appliances family.
If the French doors of your refrigerator are rubbing together, it's possible that they are uneven. Thankfully, these doors can be easily adjusted. You'll find instructions on how to level the doors on page 37 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf. This article is also very helpful and even provides an instructional video on how to properly level these doors: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440.
If you have any questions or concerns moving forward, please reach out to us directly. We are always happy to help in any way we can. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Refrigerator
on January 9, 2022
Posted by: 2msk
from NJ
We love everything about this refrigerator.
Lots of storage space. We especially like the ice maker. It makes a lot of ice and makes it quickly.
Lots of storage space. We especially like the ice maker. It makes a lot of ice and makes it quickly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Choice of equipment
on January 22, 2022
Posted by: Pops117
The doors won't stay open properly, the shelves glide back in with great difficulty, it is very noisy, the ice delivery shoot throws bits of ice all over the floor (we do not use crushed ice).
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 25, 2022
Greetings,
We do appreciate you taking the time to review your refrigerator. We're deeply sorry to hear about your doors, the shelves, and your ice dispenser. We know these things can be a headache. If you're having some difficulty with the doors, then try leveling the legs or the doors. You can view instructions on page 37 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-2.pdf
We also would like to share a troubleshooting article on your ice dispenser shooting ice. https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope this information is helpful. Wishing you well. Mike@GEA
We do appreciate you taking the time to review your refrigerator. We're deeply sorry to hear about your doors, the shelves, and your ice dispenser. We know these things can be a headache. If you're having some difficulty with the doors, then try leveling the legs or the doors. You can view instructions on page 37 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-2.pdf
We also would like to share a troubleshooting article on your ice dispenser shooting ice. https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286
We hope this information is helpful. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Small (capacity)
on March 6, 2022
Posted by: Could have been better
from Woodbridge, NJ
Took 8 months to receive. Interior layout not that great eg: to place soda on the door you must sacrifice another shelves space (height). No room for an ice tea pitcher even with the collapsible (slide-in) shelf.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
The new fridge
on March 9, 2022
Posted by: betsee
from dutchess county, ny
refrigerator space smaller anticipated - thought it would be larger. But we do love the freezer drawer on the bottom - plenty of space
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t Buy
on April 2, 2022
Posted by: Llmom
from Marshfield, WI
Runs all the time and is very loud. Fridge doesn’t get very cold.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 5, 2022
Hello there and thank you for choosing GE Appliances for your home. We’re sorry to hear you’re unhappy with the noise and that the refrigerator isn’t as cold as you’d like. We can imagine how annoying this must be and hope to help.
When it comes the noise, newer refrigerators sound different than older ones due to new technology. Information about the types of noises can be found on page 42 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-3.pdf&_ga=2.205457104.1366790192.1649085943-623024268.1641822316.
As for the coldness, using the link above you’ll find information on how to adjust the temperature on page 8. More information regarding internal temperatures can also be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479&_ga=2.214929111.1366790192.1649085943-623024268.1641822316.
We hope this has been helpful. Have an amazing day! -Gina@GEA
When it comes the noise, newer refrigerators sound different than older ones due to new technology. Information about the types of noises can be found on page 42 here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-3.pdf&_ga=2.205457104.1366790192.1649085943-623024268.1641822316.
As for the coldness, using the link above you’ll find information on how to adjust the temperature on page 8. More information regarding internal temperatures can also be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479&_ga=2.214929111.1366790192.1649085943-623024268.1641822316.
We hope this has been helpful. Have an amazing day! -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Perfect Size
on April 21, 2022
Posted by: Davis G
from Columbus, OH
I was replacing a counter depth refrigerator that was 33”. This size is sometimes hard to find. This model was the perfect size and fits nicely into the same space as my previous refrigerator. The two negatives are the quality of the drawers. They don’t pull out smoothly and at times feel off track. Also the side drawers on the left side of the inside door aren’t very wide and doesn’t lend it self to being useful
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Counter Depth Side by Side GYE18JSlSLSS
on June 1, 2022
Posted by: 2444
from Modesto, CA
After waiting for it to be made for over 6 months finally was installed. One year after all the ice taste like a chemical and the whole Refrigerator smells like the ice tastes. II have called for repairs with no answers. Anyone who buys any GE product be prepared to be ignored.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, June 2, 2022
Hello there,
We're awfully sorry to hear about your ice tasting horrible and refrigerator smelling bad. It's definitely understandable how aggravating that is to deal with. We'd be happy to assist you, so an agent has sent you an email requesting further information. Be sure to watch for it. Mike@GEA
We're awfully sorry to hear about your ice tasting horrible and refrigerator smelling bad. It's definitely understandable how aggravating that is to deal with. We'd be happy to assist you, so an agent has sent you an email requesting further information. Be sure to watch for it. Mike@GEA
Written by a customer while visiting geappliances.com