Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(983 Reviews)
Rating breakdown 983 reviews
5 Stars
449
4 Stars
323
3 Stars
109
2 Stars
42
1 Star
60
80%of customers recommend this product.
(
727 out of
908)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
GE FRIG FRENCH DOORS
on September 20, 2022
Posted by: GE bad REFRIG DONT BUY
from TRXAS
Makes noises. Sound like it is POSSESSED
ICEMAKER LEAKS AND FREEZES UP
FROM BEGINNING
ICEMAKER LEAKS AND FREEZES UP
FROM BEGINNING
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - We're sorry to hear your refrigerator is starting to make noises, and the ice maker has been leaking for just under two years. We understand how frustrating that may be and apologize for any inconvenience. We'd love to help you.
The normal operation of your refrigerator will create some sounds or noises. However, if you believe you hear unusual sounds, please refer to the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
Regarding your ice maker, please refer to the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19092&_ga. -- We recommend scheduling service so a technician can diagnose and repair your unit as needed. You may schedule service within the previous link or by calling 800-432-2737.
We strive to provide the best quality and will share your review with our product development team for any necessary improvements. Best wishes. -Shayla@GEA
The normal operation of your refrigerator will create some sounds or noises. However, if you believe you hear unusual sounds, please refer to the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
Regarding your ice maker, please refer to the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19092&_ga. -- We recommend scheduling service so a technician can diagnose and repair your unit as needed. You may schedule service within the previous link or by calling 800-432-2737.
We strive to provide the best quality and will share your review with our product development team for any necessary improvements. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not recommend.
on June 29, 2023
Posted by: LH22
from Maine
Very unhappy. This fridge is SO loud. Perhaps it is because the ice machine is in the door but the sound this fridge makes can be heard from about 800 ft away in my house. It is the loudest appliance I have ever had and makes kitchen conversations and listening to music while doing the dishes unenjoyable.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 30, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are sorry to hear that the refrigerator is louder than you expected it to be. You can view all of the normal operational noises for your appliance at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.143609653.1244909083.1688133701-1100713441.1674245189
If your refrigerator does not appear to be making a "normal" noise, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for trusting GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are sorry to hear that the refrigerator is louder than you expected it to be. You can view all of the normal operational noises for your appliance at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.143609653.1244909083.1688133701-1100713441.1674245189
If your refrigerator does not appear to be making a "normal" noise, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for trusting GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Look elsewhere
on August 30, 2023
Posted by: kjs3322
from Wisconsin
Purchased this fridge in October 2019. Luckily we bought the extended warranty. We've had repair people out 3 times in the past 4 years. This last time we are waiting on repair since the compressor is no longer working. Luckily we have a garage fridge that is super old and functional. This fridge is pretty but she's small. It's like playing tetris every time you grocery shop. The shelves and bins are cheaply made. We have cracks all over. The water dispenser drips. The freezer fits barely anything and is a pain to organize. Save your money and buy any other brand.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 30, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a number of issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We are thrilled to hear that you have a service appointment scheduled with our factory service team. We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a number of issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We are thrilled to hear that you have a service appointment scheduled with our factory service team. We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaks
on August 10, 2018
Posted by: AmandaCalifornia
from California
We just had it installed last month and it leaks since we received it. It leaks so that a small ice sheet forms inside the bottom of the freezer. Then that ice block slowly leaks. Very frustrating.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Good looking fridge
on February 28, 2019
Posted by: mountaingirl57
from Cherry Log, GA
Love the outside look. Also like the inside layout. Have encountered 2 problems. If the doors are not closed in the proper order the light will not come on the next time the doors are opened. Also the ice dispenser is very finicky. It also has something to do with the order the doors are closed. Other than those 2 issues I am happy with the fridge.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer
on June 26, 2019
Posted by: Shanni
I have had the repair man out 6 times to fix the freezer. It has frost in it all the time. Each time he replaces the door rubber gasket. If I don't defrost it ever week it gets ice build up on the bottom. Then if you open the freezer the ice breaks up and in about 30 minutes, I have a patch of melted water on my hardwood floors. Last night I came home from work and had a lake in my kitchen. My hardwood floors buckled... I went out this morning and bought a new freezer to have in my garage and I will not us this freezer anymore. Very expensive for a lemon!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 1, 2019
Hello Shanni - We appreciate your refrigerator review and we’re sorry for your experience. If you'll email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
4
Good refrigerator
on July 3, 2019
Posted by: Ran2Town
from Culpeper, VA
We are very pleased after a couple of months of daily use. This is the counter depth , 30 inch wide unit. The depth is great (things don’t get pushed too far in the back) and doesn’t stick out far beyond the cabinets. The width was required to fit our space. Storage in the doors is less than we were used to, but this results in easier to open doors. We’re getting use to the doors either slamming shut (good seal though) or not closing if touch was too light.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features
on July 3, 2019
Posted by: Mytoy
from Currituck,NC
Great product, quiet operation and enough space for our use.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com