Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Average customer rating
4.1
(1,061 Reviews)
Rating breakdown 1,061 reviews
5 Stars
486
4 Stars
336
3 Stars
119
2 Stars
47
1 Star
73
79%of customers recommend this product.
(
761 out of
959)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Customer Rating
1
Really disappointed so far
on April 23, 2022
Posted by: frustrated_dude
from Kentucky
Really disappointed in this fridge and mainly writing to help others reconsider before spending big money on this. The one I have is new and is part of newly renovated home that I purchased and it's just frustrating to use. First, it's noisy as other reviews have said. Runs almost constantly, and seems to do a regular "rev" thing like a car changing gears - that goes on and on for hours and that particular repeated reving as opposed to a steady drone frays my nerves. I went through reprogramming the temperatures and it went away for a while, but is back a short while later. I've troubleshot, but without luck so far. Secondly, the door squawk others have mentioned when opening the left door. I've put vaseline on the gaskets as mentioned and that has fixed it so far, but seriously - putting vaseline on a fridge door? Be very careful if you use the ice machine as it's hard to do so without some spilling in floor - especially the crushed. I've previously had fridges of similar size and this one seems to hold so much less due to layout. Shelves on left door are so small to be mostly useless except for smallest of containers - and might be better removed so that they don't keep hitting stuff on the shelves on the back of the fridge. Ergonomically, there's lots of problems that make it frustrating to get in and out of. Doors are floppy and at same time resist closing. Getting into the vegetable drawers is frustrating as you have to open doors all the way to pull drawers out, and smallish drawers don't hold very much. Panel on front very difficult to read for pressing buttons for water, ice, crushed, etc. I guess after living with the fridge for about a week I'm frustrated with it - wondering if I'm going to need to replace a brand new fridge. I guess my advice is to think twice before buying this and play around with what it's like to use it in real life situations.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 25, 2022
Hello - We appreciate you taking the time to share your detailed review. We are sorry to hear you are disappointed in your new refrigerator. Thank you so much for your feedback regarding noises, ice dispenser, shelves, drawers and the control panel. We understand your frustration and we will be sure to pass this on to the appropriate team for future design and development. We apologize for the inconvenience.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Closed system leak.
on August 2, 2022
Posted by: Mary66605
from Kansas
Am very disappointed with my GE refrigerator. I had it for only 2 months when I noticed moisture and ice in the refrigerator. Repair tech found a closed system leak, failure of freezer door to close securely, and fan which runs continuously without stopping. Am currently trying to negotiate. Looks dismal.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 5, 2022
Hi there,
We're terribly sorry to hear about the leak in your refrigerator and definitely understand how irritating that is to deal with. It's good to see you taking advantage of your warranty and schedule service repairs. We have full confidence the tech will be able to repair your refrigerator. Wishing you well. Mike@GEA
We're terribly sorry to hear about the leak in your refrigerator and definitely understand how irritating that is to deal with. It's good to see you taking advantage of your warranty and schedule service repairs. We have full confidence the tech will be able to repair your refrigerator. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE FRIG FRENCH DOORS
on September 20, 2022
Posted by: GE bad REFRIG DONT BUY
from TRXAS
Makes noises. Sound like it is POSSESSED
ICEMAKER LEAKS AND FREEZES UP
FROM BEGINNING
ICEMAKER LEAKS AND FREEZES UP
FROM BEGINNING
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - We're sorry to hear your refrigerator is starting to make noises, and the ice maker has been leaking for just under two years. We understand how frustrating that may be and apologize for any inconvenience. We'd love to help you.
The normal operation of your refrigerator will create some sounds or noises. However, if you believe you hear unusual sounds, please refer to the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
Regarding your ice maker, please refer to the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19092&_ga. -- We recommend scheduling service so a technician can diagnose and repair your unit as needed. You may schedule service within the previous link or by calling 800-432-2737.
We strive to provide the best quality and will share your review with our product development team for any necessary improvements. Best wishes. -Shayla@GEA
The normal operation of your refrigerator will create some sounds or noises. However, if you believe you hear unusual sounds, please refer to the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473.
Regarding your ice maker, please refer to the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19092&_ga. -- We recommend scheduling service so a technician can diagnose and repair your unit as needed. You may schedule service within the previous link or by calling 800-432-2737.
We strive to provide the best quality and will share your review with our product development team for any necessary improvements. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not recommend.
on June 29, 2023
Posted by: LH22
from Maine
Very unhappy. This fridge is SO loud. Perhaps it is because the ice machine is in the door but the sound this fridge makes can be heard from about 800 ft away in my house. It is the loudest appliance I have ever had and makes kitchen conversations and listening to music while doing the dishes unenjoyable.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 30, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are sorry to hear that the refrigerator is louder than you expected it to be. You can view all of the normal operational noises for your appliance at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.143609653.1244909083.1688133701-1100713441.1674245189
If your refrigerator does not appear to be making a "normal" noise, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for trusting GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are sorry to hear that the refrigerator is louder than you expected it to be. You can view all of the normal operational noises for your appliance at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.143609653.1244909083.1688133701-1100713441.1674245189
If your refrigerator does not appear to be making a "normal" noise, we recommend scheduling a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for your review, and for trusting GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Look elsewhere
on August 30, 2023
Posted by: kjs3322
from Wisconsin
Purchased this fridge in October 2019. Luckily we bought the extended warranty. We've had repair people out 3 times in the past 4 years. This last time we are waiting on repair since the compressor is no longer working. Luckily we have a garage fridge that is super old and functional. This fridge is pretty but she's small. It's like playing tetris every time you grocery shop. The shelves and bins are cheaply made. We have cracks all over. The water dispenser drips. The freezer fits barely anything and is a pain to organize. Save your money and buy any other brand.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 30, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a number of issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We are thrilled to hear that you have a service appointment scheduled with our factory service team. We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that you are experiencing a number of issues with your appliance as this is certainly not normal operation, nor the quality that we expect.
We are thrilled to hear that you have a service appointment scheduled with our factory service team. We have an excellent team of service technicians, and we are confident they can accurately diagnose and repair the issue at-hand.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer issue
on September 4, 2024
Posted by: Em16
from Miami beach, fl
Door handle for freezer already loose. Last one fell off. Freezer not staying cold. Had to restart breaker. Not even here since June 25.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, September 5, 2024
We’d like to assist you with your refrigerator. If the unit is running but not cooling, please refer to this link below for some tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If your bottom freezer refrigerator handle is loose, or even falls off after use, it was not installed properly by the owner or installer. Some bottom freezer refrigerator handles are not factory-installed. The handles are installed by the owner or installer as directed in the Installation Instruction. To fix the door handle we recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
If your bottom freezer refrigerator handle is loose, or even falls off after use, it was not installed properly by the owner or installer. Some bottom freezer refrigerator handles are not factory-installed. The handles are installed by the owner or installer as directed in the Installation Instruction. To fix the door handle we recommend referring to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Refrigerator
on September 18, 2024
Posted by: 5500
I would not recommend this product to anyone, very noisy
Response from geappliances.comBy Michael, GE_Appliances, September 18, 2024
It’s unexpected to hear that your new refrigerator is louder than anticipated. We want to help. We suggest checking out the articles below for more information on the noises you’ll hear from your fridge during operation.
Normal noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal sounds:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Normal noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal sounds:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you continue to have issues, we recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
1
Leaks
on August 10, 2018
Posted by: AmandaCalifornia
from California
We just had it installed last month and it leaks since we received it. It leaks so that a small ice sheet forms inside the bottom of the freezer. Then that ice block slowly leaks. Very frustrating.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com