Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(983 Reviews)
Rating breakdown 983 reviews
5 Stars
449
4 Stars
323
3 Stars
109
2 Stars
42
1 Star
60
80%of customers recommend this product.
(
727 out of
908)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
4
Love it!!!
on March 20, 2024
Posted by: Mimis Frig
I love it!!! Looks great and very spacious inside. The ice maker is a little loud when it’s filling with water lot dumping ice… but the over all looks of the refrigerator far exceeds the slight noise of the ice maker!!!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Good cooling and size - too noisy though
on March 23, 2024
Posted by: AD NJ
from Princeton, NJ
Refrigerator was professionally installed. Was making noise (like the compressor and fan clicking noise) from day one. Read up on the issue and I leveled using a spirit level front leveling feet. Noise reduced significantly, but still bothersome.
Put in a service call for GE Tech, took a week or so to get an appointment. The GE Tech came in and leveled some more to make the noise minimal. He adjusted by ear rather than spirit level making it reasonable quiet. Then a few days later when opening the door, the Fridge settles as if the leveling feet gave way and the loud noise was back. Wedged it some how to make the noise bearable put in a second call for the GE Tech. Waiting to see what happens with the noise.
Put in a service call for GE Tech, took a week or so to get an appointment. The GE Tech came in and leveled some more to make the noise minimal. He adjusted by ear rather than spirit level making it reasonable quiet. Then a few days later when opening the door, the Fridge settles as if the leveling feet gave way and the loud noise was back. Wedged it some how to make the noise bearable put in a second call for the GE Tech. Waiting to see what happens with the noise.
As an Engineer myself, it seems like GE designed this refrigerator with a weak base frame (too flimsy), which twists easily causing moving parts (compressor and fan etc) to get misaligned. The front leveling feet are under sized and too flimsy.
I would've given it more starts for interior, overall functionality and cooling. But, never expected this kind of issue with an GE Refrigerator, which in my experience have been work horses!
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 26, 2024
We are more than happy to help you with the noise that you are experiencing with this refrigerator. We see that you have a service appointment scheduled with one of our certified technicians, and we are confident that they will get this noise minimized as quickly as possible.
Written by a customer while visiting geappliances.com
Customer Rating
4
Fridge/Freezer
on March 23, 2024
Posted by: Robowarrior
from Greeley, Colorado
The refrigerator/freezer is as advertised. Well packaged for a damage free shipment. So much blue tape. Works well and is very quite. It seems that more of the freezer space could be made available for food storage. The icemaker is pretty noisy too.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Refrigerator
on April 2, 2024
Posted by: Lin2024
from PA
We have had the refrigerator for 2 weeks and so far we love it. While it is one of the smaller models, it has the water and ice dispenser on the door which we did not have before and we love it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Charlie, GE_Appliances, April 11, 2024
We’re so happy that you’ve been enjoying your gorgeous new refrigerator with its dispenser and luxurious LED lighting. We hope you continue to enjoy all the fantastic features that this refrigerator offers for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
2
Small inside!
on April 2, 2024
Posted by: Digelok
from Northern New Jersey
We were so concerned about refrigerators height and width, did not think about depth. This refrigerator is small inside! Barely fits anything. Ice maker takes up a lot of space inside. Cannot even fit a pizza box. Paid a lot of moneh and we are not happy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, April 2, 2024
We really appreciate your feedback towards this refrigerator. With this in mind, we are going to forward your comments about the ice maker and the interior capacity over to our product team.
Written by a customer while visiting geappliances.com
Customer Rating
3
Solid Unit, Issues w/ Water Dispenser and Display
on April 2, 2024
Posted by: Mark R STL
from St. Louis, MO
Refrigerator and freezer work as well as expected. Left fridge door made a terrible screeching noise when opened by itself (with the right door closed) for the first several weeks, then stopped doing that. When the unit is running, it's a little louder than others that I've had, even the older, lower-end one that it replaced. My biggest issues are with the water dispenser and display panel; the panel is impossible to read when standing upright and looking down at it normally. This makes it difficult to switch between water and ice without bending over and squinting to look at the wording, which is gray on a gray background. I have gotten somewhat used to the locations to press without seeing the wording, although sometimes I still miss. It's a bigger issue for guests that come to my house and try to use it for the first time. Also, the water dispenser tube sticks way down, which is somewhat unsightly, and it tends to drip (not much, usually just one drop) after dispensing and moving the cup away from it, which just causes me to have to clean the tray more frequently than previous models I have owned. One other thing that factors into my review - this is nobody's fault, but I happened to move to an older house, and was limited on the size (width and depth) of a refrigerator, and I felt like this was awfully expensive for what it is, but I didn't have many other options.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, April 3, 2024
We're glad to hear that your new refrigerator is working as expected and we'd like to provide some clarity. Please refer to the link below for some information on noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
As far as the dispenser, it is not unusual to see a few drops of water dripping after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
However, if water continues to drip long after the glass has been removed, service may be necessary, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
As far as the dispenser, it is not unusual to see a few drops of water dripping after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
However, if water continues to drip long after the glass has been removed, service may be necessary, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great!
on April 14, 2024
Posted by: Amy Dawn
from Wyoming
We have had this fridge for a week now. It looks great and we love the counter depth look so much better. We were worried about the ice machine keeping up but we haven’t ran out yet with our family of four. So far so good!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com