Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Average customer rating
4.1
(1,062 Reviews)
Rating breakdown 1,062 reviews
5 Stars
486
4 Stars
337
3 Stars
119
2 Stars
47
1 Star
73
79%of customers recommend this product.
(
762 out of
960)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Customer Rating
4
Good refrigerator
on May 16, 2023
Posted by: hockeygirl
from Indiana
Great refrigerator except for 2 problems with it. The handle on the freezer door falls off frequently and I hate that the ice maker doesn't produce more ice. We are a family of 4 and it can't keep up with us. Always have to purchase a bag of ice to keep in the freezer to meet out needs.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
I am Happy with my GE GYE18JYLFS
on June 25, 2023
Posted by: Nejones
from San Angelo TX
I am very happy with our purchase. If you have a big family this isn't probably for you. Having a home built in the 80's we needed one that fit our space without doing any demolition and this was exactly what we needed for our needs. We did have a larger fridge but kept downsizing. With the larger refrigerators you lose track of what you put in there. The crispers keep vegetables crisp longer and I love the drawer under the crisper. We had a side by side but I am loving this one!!! We have just enough room. However, we do have an additional fridge and freezer in our garage just in case we need to stock up on something. But I'm please so far . We also went back to basics instead of getting the bells and whistles, I mean how often do you really use that stuff?
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Much Too Loud
on September 29, 2023
Posted by: KMPasadena
from Pasadena, CA
This refrigerator is so loud when running I can hear it from every room in the house. Repair tech came out, made some adjustments, no change. I will probably ask for a replacement but have not had time.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, October 2, 2023
Hi,
We appreciate you leaving a review for this refrigerator. Hearing this sound from your unit can be unexpected, and we'd like to help any way we can. In the link below, you'll find an article explaining these sounds and their causes.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please let us know if you have any questions. We're always here to help.
-Sylvia@GEAppliances
We appreciate you leaving a review for this refrigerator. Hearing this sound from your unit can be unexpected, and we'd like to help any way we can. In the link below, you'll find an article explaining these sounds and their causes.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Please let us know if you have any questions. We're always here to help.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
The finish is beautiful..that’s it, I would not bu
on October 12, 2023
Posted by: janeyb
Not happy with the refrigerator at all. It is extremely noisy, just running , the ice maker is even worse . The water dispenser water is not cold , the ice maker is very slow and it only makes 7 cubes at a time. Freezer is ridiculously small and when you pull the handle to open the entire unit wobbles back and forth.
The product sheet is incorrect on stated dimensions. I had to have a cabinet cut off to allow for the electronics on the top of the refrigerator behind the door hinges.
I wish I could return!
Do not buy!
The product sheet is incorrect on stated dimensions. I had to have a cabinet cut off to allow for the electronics on the top of the refrigerator behind the door hinges.
I wish I could return!
Do not buy!
Response from geappliances.comBy Tierra@GEAppliances, October 13, 2023
Hi,
Thanks so much for taking the time to post this review. We truly appreciate the honest feedback and we're sorry you're not having the best experience with your new refrigerator. We're happy to assist you!
It's normal for your unit to make some sounds/noises during operation. For more information on this, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the water dispenser, adjust the temperature control on the refrigerator to make the fresh-food section colder, which will help chill the water that comes from the dispenser. If this doesn't help, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18360#:~:text=Potential%20issues%20causing%20a%20warm,and%20chiller%20could%20be%20warm)
If your icemaker is producing ice too slowly, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763#:~:text=Slow%20or%20low%20ice%20production,with%20the%20icemaker%20or%20refrigerator.
And as far as the wobbling, your unit may need to be leveled. Please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope this helps. If the issue continues, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here for you. Have a great day. - Tierra@GEAppliances
Thanks so much for taking the time to post this review. We truly appreciate the honest feedback and we're sorry you're not having the best experience with your new refrigerator. We're happy to assist you!
It's normal for your unit to make some sounds/noises during operation. For more information on this, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the water dispenser, adjust the temperature control on the refrigerator to make the fresh-food section colder, which will help chill the water that comes from the dispenser. If this doesn't help, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18360#:~:text=Potential%20issues%20causing%20a%20warm,and%20chiller%20could%20be%20warm)
If your icemaker is producing ice too slowly, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763#:~:text=Slow%20or%20low%20ice%20production,with%20the%20icemaker%20or%20refrigerator.
And as far as the wobbling, your unit may need to be leveled. Please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19144
We hope this helps. If the issue continues, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here for you. Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money
on October 12, 2023
Posted by: Mag1012
from New Jersey
The fridge stop working after three years. Waste of money. I will never buy any GE appliance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE Appliances, October 13, 2023
Hello,
Thank you for taking the time to leave a review on your GE Appliances bottom-freezer refrigerator. We are truly sorry to hear that the refrigerator stopped cooling after 3 years of use. This is certainly not normal operation, nor the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances bottom-freezer refrigerator. We are truly sorry to hear that the refrigerator stopped cooling after 3 years of use. This is certainly not normal operation, nor the quality that we expect. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Classic lines
on October 16, 2023
Posted by: 45jallen
from Saratoga Springs NY
Just would have liked a different drain inter the water - it always has one drip after you remove glass so water puddles
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Much too small
on December 10, 2023
Posted by: Fragale5
from Bronx NY
Love the look and design, however, the size is much smaller than expected. We could not find the exact size as our previous fridge and thought this would be best. Should have paid closer attention to the cubic measurment. Also went with counter depth which is too small of my family of 5. Ice machine is not as smooth as we would like. It sounds like it is struggling to make ice.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, December 19, 2023
Hello - Thank you kindly for taking a moment to connect and share your review. We're sorry that the size isn't as large as expected and for the poor ice production. That is not the experience we want or expect.
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance towards this, we recommend getting one of our approved technicians out to check on everything. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Solid Unit, Issues w/ Water Dispenser and Display
on April 2, 2024
Posted by: Mark R STL
from St. Louis, MO
Refrigerator and freezer work as well as expected. Left fridge door made a terrible screeching noise when opened by itself (with the right door closed) for the first several weeks, then stopped doing that. When the unit is running, it's a little louder than others that I've had, even the older, lower-end one that it replaced. My biggest issues are with the water dispenser and display panel; the panel is impossible to read when standing upright and looking down at it normally. This makes it difficult to switch between water and ice without bending over and squinting to look at the wording, which is gray on a gray background. I have gotten somewhat used to the locations to press without seeing the wording, although sometimes I still miss. It's a bigger issue for guests that come to my house and try to use it for the first time. Also, the water dispenser tube sticks way down, which is somewhat unsightly, and it tends to drip (not much, usually just one drop) after dispensing and moving the cup away from it, which just causes me to have to clean the tray more frequently than previous models I have owned. One other thing that factors into my review - this is nobody's fault, but I happened to move to an older house, and was limited on the size (width and depth) of a refrigerator, and I felt like this was awfully expensive for what it is, but I didn't have many other options.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, April 3, 2024
We're glad to hear that your new refrigerator is working as expected and we'd like to provide some clarity. Please refer to the link below for some information on noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
As far as the dispenser, it is not unusual to see a few drops of water dripping after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
However, if water continues to drip long after the glass has been removed, service may be necessary, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
As far as the dispenser, it is not unusual to see a few drops of water dripping after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
However, if water continues to drip long after the glass has been removed, service may be necessary, you can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com