Customer reviews from geappliances.com
GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Average customer rating
4.1
(1,024 Reviews)
Rating breakdown 1,024 reviews
5 Stars
468
4 Stars
328
3 Stars
115
2 Stars
46
1 Star
67
80%of customers recommend this product.
(
744 out of
934)
Customer Reviews for GE - 17.5 Cu. Ft. French Door Counter-Depth Refrigerator with Space Saving Ice Maker - Stainless Steel
Customer Rating
2
After 3 months, it needs to be repaired!!!
on June 2, 2022
Posted by: Keshet5
from Cleveland
UGGGHHH!!! We spent too much money on this way too small refrigerator for it to break down only after three months!!! The unit makes strange noises and continues to freeze our food in the fridge. We were told to unplug it and plug it back in…. No change. Terrible refrigerator!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 3, 2022
Hello, thank you for reaching out with this review. We can certainly understand how frustrating it would be to deal with repairs so soon in your refrigerator's lifespan, and we are so sorry for the inconvenience this has caused for you.
We do have a support article for this very issue that you may find helpful as you want on a service appointment. This can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We hope this helps, and we look forward for the opportunity to address this issue for you. -Elliot@GEA
We do have a support article for this very issue that you may find helpful as you want on a service appointment. This can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
We hope this helps, and we look forward for the opportunity to address this issue for you. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not good for the money
on July 28, 2022
Posted by: Beverly Swegman
from Pittsburgh, pa
My Fridge is three years old and already breaking down. The freezer and Fridge is not getting cold. The repair part is three times the cost of my old fridge repair part. The same part different Fridge maker. Also the ice cubes don't make enough no sense in having one on this fridge. But, that is my opinion.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 3, 2022
Hi,
Thank you for taking some time to write about your refrigerator. We're awfully sorry to hear that it is not getting cold and understand how irritating that is. This isn't the experience we want for our customers. We do see that you have been in contact with an agent on this matter and encourage you to work with them to resolve this matter. Wishing you well. Mike@GEA
Thank you for taking some time to write about your refrigerator. We're awfully sorry to hear that it is not getting cold and understand how irritating that is. This isn't the experience we want for our customers. We do see that you have been in contact with an agent on this matter and encourage you to work with them to resolve this matter. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE really ?
on July 29, 2022
Posted by: NeverGE62
from Smithtown, NY
Purchased this refrigerator for a basement apartment and didn’t use it until after the warranty was up. Less than 6 months of using it, the defrost cycle for the freezer stopped working. The main control board was the issue. Apparently GE already has an updated main board. Obviously they know it’s an issue. Also had issues with a GE microwave purchased at the same time. Again wasn’t used until after the warranty. When used for more than 3 minutes the overload protector shut it down. Happened approximately 6 times. Now it doesn’t heat up anything. In the garbage it goes. So extremely disappointed in this company. I will never purchase anything from this company again. Goodbye GE !!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2022
Hello there,
We're terribly sorry to hear that both your refrigerator and microwave experienced issues soon after using them. It's certainly understandable how frustrating that is to deal with. We would encourage you to schedule service repairs for your products. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Stay safe. Mike@GEA
We're terribly sorry to hear that both your refrigerator and microwave experienced issues soon after using them. It's certainly understandable how frustrating that is to deal with. We would encourage you to schedule service repairs for your products. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Good for small space
on August 1, 2022
Posted by: callig8
from chicago, il
Nice for our small space in our kitchen. A plus that it has water/ice
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Quality
on September 11, 2022
Posted by: Kidwell
from Ohio
We bought this fridge in Oct of 2019. We loved the color of this fridge which was one of the main factors behind why we purchased it.
However, in summer of 2020 the fridge randomly started beeping at strange intervals and eventually would not stop beeping at all. We had to call a repair person out to look at it and they found out the entire control panel had gone bad and were forced to replace it. Thankfully this was under warranty. Fast forward to today and it is starting to do the same thing. I suspect within the next few days it’s going to start beeping without stopping. Again. This time when we have to replace the entire control panel it will no longer be under warranty.
Great fridge if you only need something temporary - not long term investment.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 21, 2022
Hello - while we're happy that you rated this unit perfect, we're also very sorry to know you've had to experience this situation for the second time with your refrigerator. We know this isn't ideal, and we completely understand your disappointment.
We recommend scheduling another service appointment for one of our technicians to assess your unit and provide the best assistance possible. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We recommend scheduling another service appointment for one of our technicians to assess your unit and provide the best assistance possible. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can also find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Absolutely AMAZING!
on September 18, 2022
Posted by: Nat00789
from Collinsville, IL
Beautiful refrigerator, lots of room, looks great in our new kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to view everything in the refrigerator.
on October 3, 2022
Posted by: Maglarue
from Sunnyvale, Ca.
I love the openness of the product. Everything has it's place because it is designed for ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
NOT GOOD!!!
on October 21, 2022
Posted by: Gregorymn
from Massillon, OH
This refrigerator was delivered with a non-functioning water system and ice maker. The store is unable to find the part they believe is needed and can not give us an estimate of when it will be fixed. It has been over two weeks now and we still have no ice or water. They seem to be in no hurry and have not been good about communicating the status.
Additionally, this is the noisiest refrigerator I have ever owned. It does cool well. At this point, that is the only good thing I can say about this refrigerator.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 24, 2022
Hi,
Thanks so much for providing your feedback on this refrigerator. We're terribly sorry to hear that parts of your refrigerator are not working and that you have not been able to locate the parts needed. Since your refrigerator is under warranty, you can schedule a service appointment through us. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any questions. Stay safe. Mike@GEA
Thanks so much for providing your feedback on this refrigerator. We're terribly sorry to hear that parts of your refrigerator are not working and that you have not been able to locate the parts needed. Since your refrigerator is under warranty, you can schedule a service appointment through us. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any questions. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com