Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.2
(1,499 Reviews)
Rating breakdown 1,499 reviews
5 Stars
796
4 Stars
403
3 Stars
141
2 Stars
70
1 Star
89
79%of customers recommend this product.
(
880 out of
1,110)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Great features
on July 24, 2023
Posted by: Hotstuff123
from San Francisco
What a nice surprise to find a water dispenser in the fridge! And a filter that looks fairly simple to change! J like the drawer at the bottom of the fridge to see what’s inside rather than above like my previous fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Needs a few improvements
on July 24, 2023
Posted by: Angie557
from Germantow, MD
Works great! Keeps food fresh. A few things i noticed that needs improvement are: 1. the doors don’t close unless i push to close 1. When fresh vegetables are put in the back side, they freeze.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 25, 2023
Hi,
Thanks for leaving a review for this refrigerator. Your suggestions for this unit are greatly appreciated and we're glad you shared them. Having your vegetables and other foods freeze can be inconvenient and we'd like to help with this. In the link below, you'll find an article explaining why that happens and how to avoid it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19417&_ga=2.116584197.2005783.1690208167-575474648.1665505672
Your comments on the door are important to us as well, and we'll make sure our product design team sees them. Have a great day.
-Sylvia@GEA
Thanks for leaving a review for this refrigerator. Your suggestions for this unit are greatly appreciated and we're glad you shared them. Having your vegetables and other foods freeze can be inconvenient and we'd like to help with this. In the link below, you'll find an article explaining why that happens and how to avoid it.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19417&_ga=2.116584197.2005783.1690208167-575474648.1665505672
Your comments on the door are important to us as well, and we'll make sure our product design team sees them. Have a great day.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great use of space in this Refrigerator/Freezer!
on July 25, 2023
Posted by: EllieBear
I love this refrigerator because of the drawers mostly. They are roomy and easy to get to and clean. I love the Freezer section also! The best part is having a top drawer slide out on top of the lower freezer compartment and then being able to push it back out of the way to get to the lower section. Such a GREAT smaller refrigerator! I don't miss my larger one at all!
Written by a customer while visiting geappliances.com
Customer Rating
4
Fits great in our small kitchen
on July 25, 2023
Posted by: Jos123
from Maryland
Smart looking fridge! Fits great in our small kitchen!
Written by a customer while visiting geappliances.com
Customer Rating
3
Lacking Space
on July 25, 2023
Posted by: Ktsue06
from SD
After a nice long run we had to replace our previous refrigerator. Due to the space we had this was one of just a few options available. I really wish the store would have had this in stock when we ordered because there just isn’t much room available inside the refrigerator and especially the freezer. Not only that, but the water dispenser doesn’t work (we are waiting for the store to get in parts to come attempt to fix it) and condensation collects on the doors where they meet. For the price paid this has been a huge disappointment. On the plus side, it does stay nice and cold.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 27, 2023
Greetings!
Thanks so much for connecting with us. It means a lot and we appreciate the honest feedback regarding your new refrigerator. We're so sorry about the water dispenser not working. We certainly understand how disruptive this can be and we're so glad to hear that it's in the process of getting resolved. Your concern about the condensation is valid, and we're more than glad to provide assistance.
Please refer to the links below for some helpful tips and guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19186
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22825
If the condensation continues after trying the suggestions above, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. - Tierra@GEA
Thanks so much for connecting with us. It means a lot and we appreciate the honest feedback regarding your new refrigerator. We're so sorry about the water dispenser not working. We certainly understand how disruptive this can be and we're so glad to hear that it's in the process of getting resolved. Your concern about the condensation is valid, and we're more than glad to provide assistance.
Please refer to the links below for some helpful tips and guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19186
https://products.geappliances.com/appliance/gea-support-search-content?contentId=22825
If the condensation continues after trying the suggestions above, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not cold
on July 26, 2023
Posted by: glund
Looks good, nice storage but it doesn't stay cold. Come out in the morning at it is at 45-50 degrees! Not much good if it can't stay cold.
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 26, 2023
Hey there,
We're sorry to hear that your refrigerator isn't cooling as expected. We're more than glad to provide some guidance on this. Please refer to the link here for some troubleshooting tips that may resolve this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185.
If the above suggestions don't seem to help, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Have a wonderful day. - Tierra@GEA
We're sorry to hear that your refrigerator isn't cooling as expected. We're more than glad to provide some guidance on this. Please refer to the link here for some troubleshooting tips that may resolve this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185.
If the above suggestions don't seem to help, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noise mark1953
on July 26, 2023
Posted by: Not really a fan
from Ludlow ma
Running loud need to be quiet is very annoying not very pleasant sounds
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 26, 2023
Hi,
We're sorry to hear the operation of this refrigerator's been louder than expected. Hearing unfamiliar sounds from your unit can be concerning, but we're here to help with that. In the link below, you'll find an article explaining these sounds.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.78703127.2005783.1690208167-575474648.1665505672
We appreciate you leaving a review and we'll make sure our product design team sees your comments on this refrigerator.
Thank you.
-Sylvia@GEA
We're sorry to hear the operation of this refrigerator's been louder than expected. Hearing unfamiliar sounds from your unit can be concerning, but we're here to help with that. In the link below, you'll find an article explaining these sounds.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.78703127.2005783.1690208167-575474648.1665505672
We appreciate you leaving a review and we'll make sure our product design team sees your comments on this refrigerator.
Thank you.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great features minus the freezer compartment.
on July 26, 2023
Posted by: RAM9598
from Giddings, TX
The freezer compartment is too small but other than that we are enjoying our new refrigerator.
Features
3
Performance
3
Quality
4
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 27, 2023
Hello,
We’re happy to hear that you’ve been enjoying your new refrigerator and its many fantastic features, but we’re sorry to hear the freezer has left you less than impressed. Cold food storage is important, and a freeze that’s too small can mean you don’t have the space for all your favorite foods. We are constantly working to make our appliances better; we take your feedback seriously and will forward it to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you ever need assistance. -MichaelB@GEA
We’re happy to hear that you’ve been enjoying your new refrigerator and its many fantastic features, but we’re sorry to hear the freezer has left you less than impressed. Cold food storage is important, and a freeze that’s too small can mean you don’t have the space for all your favorite foods. We are constantly working to make our appliances better; we take your feedback seriously and will forward it to our product team so that we can continue to improve. Thank you for taking the time to leave us your review. Please know we’re here should you ever need assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com