Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(1,218 Reviews)
Rating breakdown 1,218 reviews
5 Stars
625
4 Stars
343
3 Stars
122
2 Stars
61
1 Star
67
79%of customers recommend this product.
(
727 out of
917)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Very disappointed
on January 26, 2023
Posted by: Gail43
from Jacksonville Beach, FL
It is very noisy when the compressor is on - so annoying
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, January 27, 2023
Thank you for sharing your honest feedback with us! We’re so sorry to hear about the aspects of this refrigerator that didn’t meet your expectations. We understand just how frustrating loud noises can be, so please know that we’ll be happy to share this information with our product team.
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. The new high efficiency compressors run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
Let us know if you have any questions in the future, we are here to help!
-Charlie@GEA
Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology. The new high efficiency compressors run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
Let us know if you have any questions in the future, we are here to help!
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Classic looking Style
on August 17, 2023
Posted by: JanML
from Sayreville, NJ
Just installed today, waiting for it to cool before adding food inside. This is a replacement for my older GE that stopped working last Sunday. The style and appearance are nice. It is quiet and I like that the ice maker is in the freezer allowing for more door shelves.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very Noisy
on January 29, 2022
Posted by: CabinGA
from Hiawassee, GA
Very loud humming sound when refrigerator is cooling which is after nearly every time you open the door. Product looks great but the noise is extremely disturbing. Also, very small freezer space.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, January 31, 2022
Hi - Thank you for having purchased this beautiful GE refrigerator. We hate to hear you feel the refrigerator is very noisy and that the freezer compartment is very small. The refrigerators manufactured today run for longer periods of time to ensure proper internal temperatures. The good news is this design actually creates a more energy efficient unit as more energy is consumed during the start-up of the compressor as opposed to actual run time. We do describe the normal sounds you can expect to hear on page 42 of the owner's manual - https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-2.pdf&_ga=2.32104702.1729295331.1643637364-727603807.1639067503 - If you feel the sound you're hearing is unusual, we encourage you to contact GE service by calling 1-800-432-2737. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Hottest item on the shelf
on April 28, 2022
Posted by: Expectations too high
from NEW YORK
This whole process is a bunch of CRAP. If you don’t say something nice they will not put online. WELL. This refrigerator is beautiful. We wanted to downsize ( but not to a college beer refrigerator) so we thought it was perfect. It fits into our kitchen so we wouldn’t have to do modifications. Does not work…parts are not available…what more do you need to know…OH. Buy the way….we waited for this appliance for 1 year, 4 months and a week…are our expectations to high to expect it to work for more than 3 weeks?
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, April 29, 2022
Hello - We appreciate you taking the time to share your review. We are sorry you had to wait for your refrigerator delivery so long and it stopped working so soon.We are showing that our customer relations team is working on your case. We updated their records with your review. We apologize for the inconvenience.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Annoying whine
on November 13, 2022
Posted by: DC Joe
from Washington DC
This refrigerator looks great and fits perfectly in my small row house. I was initially excited to get it, but after a few hours, I realized what I thought was a distant car alarm was a high-pitched whine coming from the unit. This is incessant and unbearably annoying. It also makes a loud hum in general. I did some online research and found that this is a known problem. I've called for service, so I may be able to be fixed, but that means I need to set aside another day to take off work for repair. I will send it back if it can't be repaired. I
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, November 15, 2022
It's great to know that your refrigerator is a great fit. We're sorry to hear about the trouble that you are having with the noise, and we're happy to hear that you are working with us to correct the issue.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Less than satisfied
on December 15, 2022
Posted by: GE lifelong customer
from Walla Walla WA
I am not really liking this refrigerator. When the motor/compressor is running it's much louder than my old LG refrigerator and it runs approx 20 to 25 mins every 60 to 70 minutes. I was thinking of calling for service but your information materials indicate this run time is normal AND your sound recordings seem to indicate the loudness may be normal as well. As for the functionality, my responsibility for choosing t he French door model, the side by side worked much better for me. I've bought Monogram and Profile in the past and will continue to purchase GE appliances in the future, I'm just not liking this fridge.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
5
Value
5
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 16, 2022
Hello- Thank you for taking the time to leave a review and being a valued GE Appliances customer. We are sorry to hear that you are not satisfied with your new fridge. Your feedback is important to us. We can definitely pass this information along to our design team as we always welcome feedback from our customers to help us improve. If you need anything in the future, please let us know. Take Care. Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
So very loud and small.
on January 26, 2023
Posted by: Larpris77
from Westland, MI
I have never felt like I made a bad purchase because I put a lot of research into my purchases. The GE name has been good thru the yrs but the main complaints for this fridge are NOISE, very small crispers and freezer. Constant loud noise, I don't know how they can even sell the product with a good conscience. We are in our middle 70s and have to keep a lot of our produce and frozen foods downstairs now. Not good idea for old folks. We don't have a large space for our fridge, or we could have bought something larger. I would have bought the old style with the freezer at the top, had I known how much we would hate this one. Hate is a strong word these Christians don't use much. Please don't buy this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, January 27, 2023
Hi there! Thank you for being a part of the GE Appliances family. We are extremely sorry to hear that the design of this refrigerator has not met your expectations and needs and has ultimately caused disappointment. We appreciate you taking the time to provide us with this feedback and we are happy to take this information into consideration with new models. Thank you for choosing GE Appliances for your home!
Written by a customer while visiting geappliances.com
Customer Rating
1
AWFUL
on May 10, 2023
Posted by: Johnsli
from Florida
I purchased the above refrigerator in Feb 2023 It HAS NOT WORKED PROPERLY SINCE> THE REFRIGERATOR HAS FROZEN PRODUCE AND EGGS. I RETURN FROM A VACTION AND FOUND REFRIGERATOR WARM PRODUCE DRAWERS FULL OF WATER AND FREEZER FROZEN SHUT> I HAVE HAD THREE SERVICE CALLS> I MONITOR THE TEMPERATURE OF BOTH FREEZER AND REFRIGERATOR AND IT FLUCTUATES BEYOND SAFE FOOD TEMPERATURES. THE REFRIGERATOR RUNS CONSTANTLY. I HAVE DOCUMENTED THE DOOR ALARM GOING OFF WHEN ALL THE DOORS ARE SHUT> THIS PRODUCT IS DEFECTIVE AND I AM DEMANDING A REPLACEMENT OR A REFUND OF PURCHASE PRICE> I CANNOT PROPERLY FEED MY FAMILY ON A REGULAR BASIS THIS IS NOW BECOMING A QUALITY OF LIFE ISSUE. I REQUEST THAT THE PRODUCT BE REPLACED OR REFUND OF PURCHASE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, May 10, 2023
Hello,
We are so sorry for the disappointment and frustration that your GE refrigerator has caused. As homeowners ourselves, we can definitely understand the disruption this causes to your household flow and operation, and we truly apologize.
In this case, we recommend that you schedule a service appointment with GE Appliances Factory Service Team. We are confident they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thank you for your time!
-Devin@GEA
We are so sorry for the disappointment and frustration that your GE refrigerator has caused. As homeowners ourselves, we can definitely understand the disruption this causes to your household flow and operation, and we truly apologize.
In this case, we recommend that you schedule a service appointment with GE Appliances Factory Service Team. We are confident they will be able to provide a resolution on this for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thank you for your time!
-Devin@GEA
Written by a customer while visiting geappliances.com