Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(1,318 Reviews)
Rating breakdown 1,318 reviews
5 Stars
678
4 Stars
368
3 Stars
131
2 Stars
66
1 Star
75
79%of customers recommend this product.
(
779 out of
985)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
4
Very nice except the placement of filtered water
on June 8, 2023
Posted by: James NewRo
from New Rochelle NY
The placement of the water dispenser is so inconvenient and difficult to use. Both.doors must be open in order to use it. There should be a better solution !
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing
on June 8, 2023
Posted by: Ljr4
from Shelter island NY
Poorly organized freezer The deep bins make finding items impossible Way too much space devoted to ice
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
3
Value
4
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 9, 2023
Hello,
We're sorry to hear that you are less impressed with the storage organization of this refrigerator.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. Your feedback is extremely important to us as we consistently strive to better our products.
If you have any further questions, please let us know.
-Charlie@GEA
We're sorry to hear that you are less impressed with the storage organization of this refrigerator.
This is not the experience that we want for you, and we appreciate you bringing this to our attention. Your feedback is extremely important to us as we consistently strive to better our products.
If you have any further questions, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fit
on June 26, 2023
Posted by: thejisforjay
from Illinoi
We had an unusual space to fit a refrigerator and this worked great with more features than we we expecting for it's size. We love having both the ice maker and water dispenser without needing access on the front door.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good for the price
on August 2, 2023
Posted by: Mlrust 84
from German Valley, IL
Was looking to upgrade and wanted water and ice maker. Settled for water inside the door as opposed to outside in front of refrigerator simply because that version is too expensive. Love the ice maker in the bottom freezer and getting used to the water dispenser. Shelves could be better spaced out for taller liquid containers. Seemed at first there was less room than my side by side but getting used to putting things in different areas.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome lighting
on August 3, 2023
Posted by: Ken A H
from Maine
We love this new refrigerator, it's pretty shallow but the added door storage makes up for it.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Very disappointed with interior design of product.
on August 5, 2023
Posted by: Robert Shinnen
from Colorado
Very poor interior design. Freezer space is nearly useless!! God knows where you'd store a 15 # turkey.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Haley@GEA, GE Appliances , August 8, 2023
Good afternoon.
Thank you so much for taking the time to provide us with a review on your new refrigerator. We are very sorry to hear that this model did not meet your expectations when it comes to the freezer capacity. We can certainly see just how important this space is to have available.
Your suggestions and feedback are very helpful to us. This information is reviewed by our product team so that we can learn where improvements can be made in future models.
If you ever have any questions or further suggestions feel welcome to connect with us.
-Haley@GEA
Thank you so much for taking the time to provide us with a review on your new refrigerator. We are very sorry to hear that this model did not meet your expectations when it comes to the freezer capacity. We can certainly see just how important this space is to have available.
Your suggestions and feedback are very helpful to us. This information is reviewed by our product team so that we can learn where improvements can be made in future models.
If you ever have any questions or further suggestions feel welcome to connect with us.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
bad performance
on August 8, 2023
Posted by: rdg4
from Cleveland Ohio
Aug 8 2023, still not maintaining tempertures since install June 6. New control panel installed 3 Aug.
Aug 8, frost on frig air vent & ice on shelf.. Items in frig are wet.
Aug 8, frost on frig air vent & ice on shelf.. Items in frig are wet.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 9, 2023
Hello,
We're sorry to hear that you are having issues with your refrigerator not maintaining the temperature and we are happy to help.
We want to ensure you get the assistance you need, and an agent will be reaching out to you by email. Your concerns are deeply appreciated.
-Charlie@GEA
We're sorry to hear that you are having issues with your refrigerator not maintaining the temperature and we are happy to help.
We want to ensure you get the assistance you need, and an agent will be reaching out to you by email. Your concerns are deeply appreciated.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks good in my kitchen
on August 11, 2023
Posted by: RenaS
I love the refrigerator but it’s still icing up even after raising the temp on degree at a time (from 37 to 40 tops), fortunately I’ve a protection policy and will call customer service. Freezer is fine. This refrigerator is a replacement of one with leveling problems the refrigerator section was perfect in that one; therefore I know icing in fridge section is another problem. But for the problems I love the appliance,
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 14, 2023
Hello,
We really do appreciate your review and honest feedback. We're sorry to hear that your refrigerator is icing up.
If food in the fresh food section of your refrigerator is icing up we recommend referring to the troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEA
We really do appreciate your review and honest feedback. We're sorry to hear that your refrigerator is icing up.
If food in the fresh food section of your refrigerator is icing up we recommend referring to the troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEA
Written by a customer while visiting geappliances.com