Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.2
(1,496 Reviews)
Rating breakdown 1,496 reviews
5 Stars
795
4 Stars
402
3 Stars
141
2 Stars
70
1 Star
88
79%of customers recommend this product.
(
878 out of
1,107)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Great refrigerator
on March 3, 2023
Posted by: Amesc84
from Texas
So far we really like this refrigerator. It is very nice and very roomy. I like the retractable shelf so that if needed something taller can be placed on the bottom shelf. The lighting inside is bright and very nice looking. There is storage space in the doors for big things like a gallon of milk. I am very happy with our purchase!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Pleased with this purchase
on March 3, 2023
Posted by: Tmet
from St. Louis
I’ve owned this refrigerator about four months and have had no issues and been happy with the purchase. The only feature I wish they would improve is the water dispenser on the inside of the refrigerator. It’s hard to access and slow to fill a glass.
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Just the right size for our small home.
on March 3, 2023
Posted by: Hed2Kul
from San Diego CA
Love the refrigerator, but getting water on the seal between the fridge and freezer. Checked manual and see nothing. Maybe condensation?
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect size and features
on March 3, 2023
Posted by: BillyBob56
from Belchertown, Mass
We previously had a 26 cu refrigerator and it was much too big for our kitchen. The GE refrigerator we purchased was a downsize but in size only as it is much more efficient and has great features! We love the look and the finger print proof feature is coming in extremely handy as we babysit our grandkids often. We highly recommend this refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks Great
on March 3, 2023
Posted by: tombsiesta
from Sarasota, FL
We like this product, but have a couple concerns.
First, when the motor is running it makes a lot of noise. Second, the water dispenser is inconvenient and difficult to operate. The cooling and storage space are work well. The outside appearance is very nice.
First, when the motor is running it makes a lot of noise. Second, the water dispenser is inconvenient and difficult to operate. The cooling and storage space are work well. The outside appearance is very nice.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 7, 2023
Hello-
Thank you for taking the time to voice the pros and cons you have regarding your new refrigerator- your feedback is very important to us!
With that being said, we are so sorry to hear that you do not find the water dispenser convenient and easy to use, and that the refrigerator makes a lot of noise. You can find instructions for using the water dispenser in the owners manual on page 13 at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.129269192.571747859.1678117335-1100713441.1674245189
Also, you can find all of the normal operational noises for your refrigerator at the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.171252068.571747859.1678117335-1100713441.1674245189
If the noise you are hearing does not sound like a "normal" operational noise, then we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thanks again for your review!
-Devin@GEA
Thank you for taking the time to voice the pros and cons you have regarding your new refrigerator- your feedback is very important to us!
With that being said, we are so sorry to hear that you do not find the water dispenser convenient and easy to use, and that the refrigerator makes a lot of noise. You can find instructions for using the water dispenser in the owners manual on page 13 at the link below:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.129269192.571747859.1678117335-1100713441.1674245189
Also, you can find all of the normal operational noises for your refrigerator at the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.171252068.571747859.1678117335-1100713441.1674245189
If the noise you are hearing does not sound like a "normal" operational noise, then we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Thanks again for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Cheapest Refrigerator with Filter Water
on March 4, 2023
Posted by: Vince61
from Atlanta, GA
The original delivery was in November which was great 10 days from purchase. I received a broken freezer frosting up within 24 hours. After multiple dates communicated delivery, it was delivered in January. The freezer door opening and closing seems to jiggle and not sure if the door is shut properly. When you pull the doors to the fridge section, I pull the entire unit forward, and its a cat and mouse back and forth. I open the doors, and when I close I need to push back the unit since it move about 6 inches forward, and no longer becomes a counter depth unit. Installer also leave plastic film when they install the handles which cant be removed unless you scratch the door. When light shines on the unit, you can see a small dent on the door, not sure how it was dented as its not near any cabinets.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 8, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing these door issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful fridge
on March 4, 2023
Posted by: Miss Nina W
from California
I love the French doors and the fingerprint resistant material is wonderful. Very easy to wipe clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
So much better than Samsung
on March 4, 2023
Posted by: CECV
from Seattle
This fridge was purchased as a replacement for a Samsung. So nice to have a fridge that does not freeze my fruits and veggies. Only wish that you made a version without water or ice maker so I could get a bit more room out of this smaller model. Don't get me wrong, I don't need a bigger fridge on the outside. Just more room on the inside, especially the freezer.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com