Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(1,229 Reviews)
Rating breakdown 1,229 reviews
5 Stars
630
4 Stars
347
3 Stars
122
2 Stars
62
1 Star
68
79%of customers recommend this product.
(
731 out of
923)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
2
Keeps freezing food
on August 6, 2022
Posted by: Billymonter
from Santa Monica CA
Quality seems lacking the freezer drawer is noisy while closing. Twice it has frozen food. Temperatures at highest top and bottom
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, August 15, 2022
Hello - Thanks for choosing GE Appliances and taking the time to write a review. While we're glad to see you are pleased with the features and appearance of this model, we're sorry you've experienced frozen food and a noisy drawer. We understand how frustrating this can be and would love to offer guidance.
We suggest lowering the temperature control if you're experiencing food freezing in your refrigerator. You may learn more about this option within your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.224051099.1891756492.1660573961-1066202793.1647273406.
The following link contains an article with troubleshooting tips concerning your refrigerator being too cold: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002.
We aim to provide the best quality for our consumers and will be sure to relay your feedback to our design team.
We hope this helps and please know we're here if you need anything. Have a good day. -Shayla@GEA
We suggest lowering the temperature control if you're experiencing food freezing in your refrigerator. You may learn more about this option within your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.224051099.1891756492.1660573961-1066202793.1647273406.
The following link contains an article with troubleshooting tips concerning your refrigerator being too cold: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002.
We aim to provide the best quality for our consumers and will be sure to relay your feedback to our design team.
We hope this helps and please know we're here if you need anything. Have a good day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
BAD PERFORMANCE
on September 3, 2022
Posted by: MILLIE_51
from Puerto Rico
THE REFRIGERATOR HAS A NICE DESING BUT THE PERFORMANCE IS BAD. THE FREEZER DEVELOPS A SIGNIFICANT AMOUNT OF FROST AND LARGE LAYERS OF ICE.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello there - while we're happy to see that you rated this unit perfect on appearance and features, we're also very sorry to hear that you're not satisfied with the unit's performance.
The formation of ice crystals/frost, especially around the freezer door or drawer opening, might result from a package of food or a shelf preventing the freezer door or drawer from closing completely and sealing properly. Check to be sure there are no food packages or shelves preventing the door or drawer from sealing against the cabinet front. You can learn more about other possible causes for frost in your freezer here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If the information above doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment in Puerto Rico by calling us at: 787-757-2400.
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
The formation of ice crystals/frost, especially around the freezer door or drawer opening, might result from a package of food or a shelf preventing the freezer door or drawer from closing completely and sealing properly. Check to be sure there are no food packages or shelves preventing the door or drawer from sealing against the cabinet front. You can learn more about other possible causes for frost in your freezer here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If the information above doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment in Puerto Rico by calling us at: 787-757-2400.
Please know you can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Good looks, bad fan
on September 7, 2022
Posted by: Jimeny
from Florida
Very noisy due to bad fan that we had to replace after three years when the freezer ceased to work properly. Repairman says it is common with GE.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 20, 2022
Hello there - we're sorry to know that the refrigerator fan didn't perform as expected, especially after just a few years. We know this isn't ideal, and we completely understand any frustration that this might have caused.
We find this feedback very valuable, and please know we will share your thoughts with our product and design teams for future design consideration.
While we don't expect you to have any more issues with your refrigerator, you can always find us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
We find this feedback very valuable, and please know we will share your thoughts with our product and design teams for future design consideration.
While we don't expect you to have any more issues with your refrigerator, you can always find us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks nice but noisy
on September 17, 2022
Posted by: NJRH
from North Carolina
If you don't have an open concept living space then it's OK.
But for our home which IS open concept it's too noisy, very annoying.
But for our home which IS open concept it's too noisy, very annoying.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 23, 2022
Hi there- Thank you for taking the time to leave a review. Your feedback is invaluable and we appreciate hearing from you. We are very sorry to hear that your refrigerator is louder than you expected it to be. Modern refrigerators do tend to make more noise due to the amount of technology that has been put in them. We are happy to pass this information on to our development team. Thank you for being part of the GE Appliances family. -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not horrible, but not good.
on September 20, 2022
Posted by: Mikeg619
from San Diego, California
I thought the French door style would make accessing food easier. But both doors have to be open to access any of the drawers inside. The water dispenser inside the fridge is so slow, all the cold air is gone by the time I’ve filled a glass. My unit came delivered with a broken freezer door which ended up costing a fortune in electricity but at least that is getting fixed under warranty. But I think the worst part is, even though this unit is larger than my previous 15 year old fridge/freezer, there seems to be less space inside. I’m assuming that’s due to additional insulation.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 27, 2022
Hello - Thanks for taking the time to write a review and for choosing GE Appliances. We're sorry to hear you need to open both doors to access the drawer, you're getting slow water from the dispenser, and the freezer door arrived broken. We understand how these issues can be disappointing, and we apologize for any inconvenience this has caused.
You would need to open both doors to access the full-width drawer. Again, we're sorry that this design did not meet your expectations.
If you're getting water from the water dispenser on your refrigerator, but the water is coming out very slowly, please check out the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga.
We are glad that you were able to schedule service to get your freezer door repaired. We strive to provide the best possible quality and are confident our technicians will get that fixed in no time so you can enjoy this fridge's amazing performance.
We value your feedback and will share your review with our product development team for any necessary improvements. Please contact us directly if you need anything; we're always glad to help! Best wishes. -Shayla@GEA
You would need to open both doors to access the full-width drawer. Again, we're sorry that this design did not meet your expectations.
If you're getting water from the water dispenser on your refrigerator, but the water is coming out very slowly, please check out the following troubleshooting guide: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517&_ga.
We are glad that you were able to schedule service to get your freezer door repaired. We strive to provide the best possible quality and are confident our technicians will get that fixed in no time so you can enjoy this fridge's amazing performance.
We value your feedback and will share your review with our product development team for any necessary improvements. Please contact us directly if you need anything; we're always glad to help! Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Temp zones are erratic
on September 20, 2022
Posted by: RUN from GE
from NY, NY
I needed a smaller fridge and this was perfect. It’s great looking. Love that the water dispenser in so discreet and not on the outside. But vegetables have frozen and the freezer has had to be defrosted twice in the last month. Trying to figure out how to work with it because a new one is such a pain with supply chain issues. We’ll see what I end up doing with it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - We appreciate you taking the time to write a review and for choosing GE Appliances. We're glad this refrigerator fits perfectly in your kitchen, and that you enjoy this model's features! However, we're sorry to hear your vegetables have frozen, and you needed to defrost the freezer twice last month. We understand how bothersome this would be and would love to offer tips for a better experience.
If foods in the fresh food section of your Bottom Freezer style refrigerator are freezing, please refer to the following troubleshooting guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga.
It may be necessary to defrost the freezer compartment frequently if the freezer is used often and/or there is high humidity in the room. Also, if the freezer drawer is not sealed properly, frost or ice may begin to form in the freezer often. Check the gasket, and check that there are no packages in the freezer that may be preventing the door from closing and sealing properly. Please refer to additional tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga.
We hope this helps! We're confident you will enjoy the performance of this fridge for many years. If you need anything, we are always here. Have a great day. -Shayla@GEA
If foods in the fresh food section of your Bottom Freezer style refrigerator are freezing, please refer to the following troubleshooting guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga.
It may be necessary to defrost the freezer compartment frequently if the freezer is used often and/or there is high humidity in the room. Also, if the freezer drawer is not sealed properly, frost or ice may begin to form in the freezer often. Check the gasket, and check that there are no packages in the freezer that may be preventing the door from closing and sealing properly. Please refer to additional tips here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286&_ga.
We hope this helps! We're confident you will enjoy the performance of this fridge for many years. If you need anything, we are always here. Have a great day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fits well in any kitchen. Have counter depth and
on September 21, 2022
Posted by: Lxo4156
from Ontario Canada
I have always bought Whirlpool or GE products. All the comments are great and I have never been disappointed. As long as you read the manual you cannot go wrong with a GE product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Refrigerator/freezer is less than 6 months
on September 26, 2022
Posted by: Bugszy
from Satsuma, Florida
The ice maker quit working 2 months ago. Called repair, takes a couple weeks to get someone here. Gentleman said it was fixed but still no ice. Called repair again and they want to put in a new ice maker but it's been on backorder, that was at least 3 weeks ago! Not happy!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 27, 2022
Hello,
Thank you for reaching out to us! We’re so sorry to hear about these issues you’ve had with your icemaker. We understand just how frustrating a situation like this can be, and this is not the type of experience we wish for our consumers to have. This said, we would like to thank you for your patience. Please know that we are doing everything we can to resolve this issue as fast as possible.
Thank you for being a part of the GEA family, and if you need any additional assistance, please know that you can always reach out to us.
All the best,
Matthew
GE Appliances
Thank you for reaching out to us! We’re so sorry to hear about these issues you’ve had with your icemaker. We understand just how frustrating a situation like this can be, and this is not the type of experience we wish for our consumers to have. This said, we would like to thank you for your patience. Please know that we are doing everything we can to resolve this issue as fast as possible.
Thank you for being a part of the GEA family, and if you need any additional assistance, please know that you can always reach out to us.
All the best,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com